2189 results found
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Auto cancellation when same day reservation (made after 4pm) does not complete payment link
When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.
39 votes -
Ability to remove the new update 'refresh' notification
It would be great if the notification to refresh the browser due to new updates could be moved/removed without refreshing the browser as it tends to hide part of the timeline, so users are often having to refresh the timeline and get back to the position they were working on every time there is a minor update
39 votesHello Mewsers,
Thank you for sharing your feedback with us. It is unlikely that we will remove the refresh function as it is required in order for us to migrate you to a newer version of Mews which often includes the latest security updates. We can however, look into ensuring that the update does not break your workflow on the timeline.
We will be looking into improvments for the timeline in 2022 and will consider your request.
This request has been marked as one to be upvoted by the Mews product team.
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Sort Task by different parameters
Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.
38 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Blacklist company
Ability to blacklist a company under the options on the company profile, you now can only choose invoiceable box.
38 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add Restriction Applicable on minimum number of persons
Add possibility to create restriction on number of guests .
We have golf package for 2 persons. when only 1 golfer, price should be adjusted depending on season and type of room.I cannot use the empty bed option as adjustment is changing depending on seasons and room categories.
38 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Lead-in time and configuration for product upselling
There is already a suggestion for having a inventory for stay products. Now that the products can be booked by the customer during the booking flow and online check-in, it would be interesting to have more configuration options for upsell products. Right now, it is very limited. Certain products need to be prepared or ordered on request. There should be a deadline of choice. For example: booking a bouquet of flowers can only be added 48 hours before arrival. Otherwise we can't order the flowers anymore. In general; every product upsell that happens within Mews just before arrival, can be…
37 votes -
Change base rate after having created a rate
Once you have created a rate, you should be able to amend it and link it to a base rate. If you have already mapped it on your channel manager, you do not wish to delete it and restart, you just want to now link it to a base rate or change the base rate link
37 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Breakdown address Reservation report export
Address in the Reservation Report should be broken down and not in one cell. It leads to the impossibility to use those data.
My use case is as follows:
I would like to be able to select all guests coming from specific cities/countries to be more efficient and quick when communicating (specially relevant in terms of COVID when you have a lot of cancellations coming from certain countries/cities)
37 votes -
Additional filters in reservation overview report
Filter by Segment for Reservations Overview Report:
This will allow us to easily exclude "long stays" from arrivals, departures, stayovers...
It will make housekeeping job easier, and will help to get a more accurate weekly forecast
37 votes -
Close multiple tasks in a single action
Sometimes it may happen that multiple tasks are created e.g. when a group booking has been created but the credit card payment has failed. It takes quite some time to close each task individually. It would be beneficial to select multiple tasks and close them all together.
37 votesHello from the Mews product team!
Thank you for your suggestion, we have set the request as one to be upvoted by the Mews Community. Remember, you can share a link to your suggestion so that your colleagues and fellow hoteliers will be able to upvote it.
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TIP as category
It should be possible to book TIP or expenses.
Currently, Mews does not recognise this booking type, which means that we have to calculate everything manually and book via detours. This harbours great potential for error.Expense postings must be deducted directly from the cash register contents.
Expenses should therefore not appear in the sales figures.36 votes -
Action Log commands are not understandable
Hi all,
the action log sould be more easier to understand.
The commands / logs that are recorded are not clear enough.
If a guest checks out at the Mews Kiosk then in the action log it is:State changed from Started to processed ....
That doesnt make any sense and staff do not know what action was beeing done. Better is to state: checked in or checked out...
Thanks
Linus36 votes -
Search by proforma invoices
It will be great if the search bar can provide more results, like the proforma invoices
36 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Make the old availability report available too
The old occupancy report is still available but not the previous availability report.
We used this report daily to modify the distribution between room types (mainly for internet channels to increase available single rooms and decrease double). It was easy to read, to modify and with a clear view on several future days.
The new report doesn’t give a direct view on number of rooms available for each room category. The table is also less convenient when it comes to change these rooms allocations (several sub-menus whereas the access was easier before).
36 votesHello from the Mews product team,
Thank you for sharing your feedback with us regarding the new availability and occupancy report.
We currently provide the option to swap back to the old Availability and Occupancy report, by selecting the button on the top right hand side of the new report labelled "Old Occupancy report. Selecting this button will switch you back to the old Occupancy report as requested. Once you are able to view the old Occupancy report, select the Availability under “Mode” filter.
We have updated your request title to solve for comparing availability by room type over a long period. This request has been updated as one to be upvoted by the Mews Community.
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Payment request task automated assigning
When a payment request is expired or paid - it is not assigned to any departments.
Can we create a setting that this task automatically is assigned to Front Office?36 votesHello,
We are glad you are using the payment request feature. Thank you for your suggested improvement, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Gift Voucher Interface
being able to link existing gift voucher systems like Vioma, E-Guma to Mews to redeem vouchers
36 votes -
stock
Create limited stock for the different product solded.
For example, if we sold parking spot, and we have a limited number of them.
it will be perfect if we can't sell more space than we have, without hve checking every day.36 votes -
Plus and Minus complimentary items
When we want to give items complimentary to our guests it is a lot of work for FO to do this. You need to add and delete the item, but this shows very strange on the bill.
For example we offer turndown service with cognac and cheese. In order to have a complete picture for costs we need to add this on the bill and delete it again. It is a bit strange if you see 1 cognac in plus and 1 cognac in minus, the same for the cheeses. We also provide complimentary minibar so now we need to…
36 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Tasks Doughnut to display only relevant tasks
Currently the tasks doughnut on the dashboard displays pending & missed tasks of all assignee's & departments which can make it very confusing.
Changing the doughnut to only show missed & pending tasks assigned to your or your department will make this doughnut more relevant. The tasks report should then also pre-load with the filters assigned to me or my department. I can then remove/change these filters if I want to see all or other departments/employees.
36 votesHi Mewsers,
Thanks for coming to the Mews Community and upvoting this idea.
We want to let you know that this idea has been added to the requests pertaining user privileges and Marked as a new idea to upvote.
Thank you for your suggestions and votes.
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36 votes
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