Automatic space assignment based on space feature requests/groups
"If customers request a specific space feature, such as a balcony or a garden view, this must be processed after received so that an employee can manually assign such a space for that individual. Rather than manual assignment, however, properties may want to automate these feature requests. A new feature would enable the system to automatically allocate space assignment based on customer requests."
Dev Penney
shared this idea
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katja
commented
The automatic allocation should take the room status into consideration. Ex. we would like that it prioritize to allocate inspected rooms over dirty rooms.
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Christian Furtner
commented
There is an automated assignment when adding the requested space feature from the guest in the guest profile - internals - prefered space features. In the property settings (stay) you need to select the "Reservation assignment strategy" to "Prefered space features". Yet..this is only for the initial room asignment. The guest can be moved afterwards and there is no quick indication whether the guest is in the room with the requested features.
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Dougie Tafili
commented
"When making group reservations, it is usually important to guests that the group stays together as much as possible. Therefore, as group reservations can sometimes be randomly assigned to spaces, this requires manual reorganization. Added functionality to automatically allocate group reservations to adjacent spaces would eliminate this need for reorganization and improve your guests' experience."