1863 results found
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Easier identification of groups
It would be great to have a way to visually identify which members belong to the same group within the timeline and check-in screen.
For example, groups could be represented through color coding, icons, or visual markers. This would make it immediately clear at a glance who belongs together, without having to check details or hover over tooltips.
Possible approaches could include:
Assigning a unique color to each group (e.g. pastel backgrounds or small colored indicators).
Adding group icons or symbols next to each member’s name.
Displaying group borders or headers to clearly separate teams or related entries.
This improvement…
43 votes -
Start/End Date Functionality in Product Rules
We work extensively with product rules in Mews and have encountered a recurring challenge: the inability to define a start and end date for product rules. This limitation creates significant complications, particularly when we need to add or replace products in existing rules.
The Issue:
When a product is added to an existing product rule, it is automatically applied to all future reservations, including those that were created before the change but have not yet been checked in. This means that even though a reservation was made under the old rule, the updated product is applied at check-in, changing the…
43 votes -
Confirmation package without listing all products included
I would like a confirmation for packages without mentioning all products from the reservation. These products are set as “Bill as package” anyway and are not shown separately on the guest's bill either. Just mentioning the rate name and total amount on the confirmation would be sufficient. Perhaps with the extension of the textual content of the package.
43 votes -
booking engine rate group
If there are multiple public rates within the same rate group, MEWS will only display the cheapest option in the booking engine.
This causes issues for us for example when publishing our Christmas packages. They would both fall under the same rate group (PKG - Package incl. breakfast in this example), but since one package includes dinner and the other one a *****, only the cheaper ***** package will be shown to our guests.
Now we worked our way around it by creating an additional rate group for the dinner package, however this is causing us to create…
43 votes -
Possibility to detach/unmerge a room from a group
Sometimes rooms are added to a group that do not appear to belong together, or an error occurs and a room is added to a group.
It would be practical if you could remove rooms from a group. Currently, this is not possible.
43 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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restrictions notifications when amending reservations
Currently when modifying reservations, MEWS does not respect restrictions being in place.
Ideally we would get a pop up in case, we modify a reservation that does not comply with the restrictions in place. So we can choose to except the modification that does not match sales strategy.
43 votesHi Sharon,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Daily Outstanding Balance Report
At the moment there is no way to check Outstanding Balances in a report format for a particular day.
Having a daily or 'period wise' Outstanding Balance Report will help front desk receptionist and supervisors to monitor payments for check in/ check out guests with ease and not miss out a guest who has not paid.
A status with a green 'tick' can also be placed on the reservation on the timeline to visually help front desk agents to point out which reservation has a pending balance if any.
43 votes -
Make past and future online checked-in reservations visible
At the moment, online checked-in reservations are only visible on the day of arrival. In statistics you can find the amount of online check-ins in the past and future however, it is not possible to click through and see the specific guest/reservation the online check-in belongs to. Past of future reservations only show a grey 'manage' button.
43 votes -
Multiple email addresses
It would be easier to have multiple email addresses per company. One for the accounting department (invoices) and one for the confirmations for example in stead of making contact persons for every company.
42 votes -
Daily housekeeping report
Dear Madam, dear Sir,
We are currentely unable to have a clear daily housekeeping report.
We need the following informations to be displayed in addition to the current informations.
State of the rooms : Free and clean / Departure / Stayover.
Today, we are unable to have these informations in our report, we have to check everyy room one by one to define the correct state, which can take us lot of time and effort.
Looking forward for your answer.
Regards
Anis AISSAOUI
Front desk manager42 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Voucher Menu
In the summary screen of the voucher menu you only show the Name, Company, Travel Agent. We would like you to add in Rate Code and Expire Date in the overview. As its end of the year we now need to click into every voucher code to check if the voucher is still valid or not. We need a better overview on the created vouchers.
42 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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linen change
Add an automatic linnen change in the HK reports
42 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Send a notification when an overbooking is received
I would like to receive a notification when an overbooking is received.
42 votes -
Auto cancellation when same day reservation (made after 4pm) does not complete payment link
When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.
41 votes -
Let us use the escape key to exit windows in Mews.
Would save us a lot of time if we could use Esc to close windows in Mews instead of clicking the X.
41 votes -
Send receipt by email automatically
When a guest has paid, an email with the receipt should be automatically created and sent if the profile has an email attached.
This would save some clicks and also save the environment by not printing (you can just say - the receipt is already sent to you by email :))
41 votes -
Provide staff access to Mews systems via Single Sign On
Not only to make it easier for employees but also to prevent people from having multiple usernames and passwords so that when someone is terminated, the access to all systems can easily be removed.
41 votes -
Add additional classifications for preferred space features
We would need MANY more classification-items, such as Low floor, soundproof room, bathtub etc.
41 votesHello,
Thank you for your suggestion. Would you be able to send us a list of the additional classifications that you would like to apply?
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Show length (number of days) for long stays
We have some ‘Long stays’ but there is no where we can see the actual number of days they’re staying (without looking at the arrival and departure date and making the maths). It would help if there could be a way of having a number (it could be right next to the reservation dates and inside parentheses) indicating the total room nights of that reservation
41 votesHello Mewsers,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Connect reservations without merging into group
If the channel manager has made reservations (and therefore it's not possible for the rest of us to merge groups), or if we have several bookings from different backgrounds and do not wish to mix their billings, it would be great to connect the reservations somehow. In stead of group, call it "related" or similar.
41 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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