Mews Operations (PMS)

Mews Operations (PMS)

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  1. Once a reservation is canceled in Mews, unfortunately it must be recreated in case a guest decides they would like to stay. This can be inconvenient in case of no shows that must come the next day or reservations that may have been canceled accidentally. An additional feature to reinstate canceled bookings could help simplify these occasions as all booking details could be preserved and records would be unified.

    602 votes

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    idea to upvote  ·  17 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Implement a direct connection between tasks and reservations

    388 votes

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    10 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We are very happy to announce that we have released the functionality that will allow you to attach tasks to reservations.

    Curious and want to learn more? Check out the Mews release notes page https://go.mews.com/tasks-releasenotes.

    If you have any a few more questions about the feature, contact your account manager or the Mews customer care team.

    Kind regards,
    Aldair

  3. we should have an option to click on the red line and see straight away where you have the overbooking. Sometimes the overbooking is two years later and you waste your time following the red line

    361 votes

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    8 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  4. With extending action log, you will be able to see more information about changes that have been made in your property.

    350 votes

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    11 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mewsers!

    You’ve asked and we’ve listened.

    We upgraded the action log to make it more detailed and easier to use.

    Below are some of the additional details that we’ve added.

    Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.

    We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.

    And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.

    We will continue working on updates to the action log for different sections of the system. Stay tuned for more!

  5. Guests may know in advance that they have companions coming to stay for only part of their reservation. Therefore, properties may want to apply these changes as soon as possible, rather than waiting until after check-in. This additional feature could allow users to split future bookings as necessary.

    314 votes

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    idea to upvote  ·  14 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create bookings directly from the timeline by clicking and dragging to pre-fill your date selection and then complete all remaining booking details

    308 votes

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    idea to upvote  ·  6 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  7. Once a reservation has been confirmed in Mews, it is currently not possible to change that status to optional. Rather, the user must delete and recreate this reservation as optional in order to do so. Introducing the functionality to edit reservation status could help your front office simplify booking changes as they could update those details directly from the reservation module.

    286 votes

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    idea to upvote  ·  13 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  8. It's quite common for guests to book accommodation together, meaning that when they're ready to pay, they would like to split charges evenly or with some other percentage. Currently this is not possible in Mews, but an additional feature could allow billing charges to be split according to guest preferences before payment.

    257 votes

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    idea to upvote  ·  11 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  9. For guests that are traveling with children, it is nice to give them a discounted price for some stay products, such as breakfast or excursions. Implementation of pricing for children can help to alleviate some of these costs for your customers and make pricing more attractive for families.

    246 votes

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    24 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, Good News! We started researching and collating information about this feature request and Age-based pricing is now on our roadmap as one of our priorities for 2021.

    There will be several iterations of releases throughout this year as it is a complex subject that we are tackling. Including pricing, stay products, city taxes, and many more. We will continue to update you through this feature request but remember to check out our product webinars every month (the next one being tomorrow – https://www.mews.com/en/resources/webinars/product-webinar-march-2021) and also keep an eye on our release notes (https://www.mews.li/app/release-notes).

    Thanks for your contribution to this request and we will continue to keep you posted.

    The Mews Product Team

  10. Independent restrictions allowing one restriction to be connected to multiple rates or space types

    239 votes

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    16 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    At the moment we feel that the functionality around restrictions is flexible.

    You are able to apply restriction across different rates using rate groups for example, or apply them to the base rate which will restrict all related rates. Please check out our Help guides on https://help.mews.com/en/ for more information about our restrictions functionality.

    We also introduced the ability to view restrictions on a calendar which provides a great overview of currently applied restrictions.

    Therefore, we are currently not prioritising this request, but we will keep it open for further comments and opportunity to upvote, especially around the requests of being able to select multiple space types to apply the restriction to.

    Your Mews Product Team

  11. Allow properties to access their mail queue and preview emails sent to guests.

    233 votes

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    idea to upvote  ·  21 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  12. When we receive a booking from our PMS, a new profile is automatically created. However if we had already blacklisted a profile with the same name, we must think about merging both profile. The idea would be if there is at least one common information (email adress, phone number, CC details), Mews should send us a notification to check if this is the same guest or not, and then we decide to blackist or not with a link available in the email notification.

    224 votes

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    new idea  ·  1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  13. Currently, stay products are posted on bills on the day of a guest's checkout, however, this can complicate the billing process for some properties. Therefore, splitting stay products per night and listing them on day of consumption could be very helpful for clarity and also for reporting, as revenue per day would be visible in Accounting and Manager reports.

    214 votes

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    5 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Allison Chihak responded

    Stay products are now posted on the date they’re consumed. All existing products have been replaced with products with the updated settings. Any products posted to an existing, future reservation were also updated to the new posting settings.

    How do you like the feature so far and do you have any ideas for the future?

  14. Track inventory of stay products and introduce restrictions based on guest count

    195 votes

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    idea to upvote  ·  18 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. We can add products to all reservations simultaneously, but it is not possible to cancel them with one command. With the ability to cancel items from all bookings at the same time, managing stay products will become much more simplified.

    173 votes

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    idea to upvote  ·  6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add a remove/delete option for the items you add in the billing section. Rigth now the only option to remove/delete it is to post another item/service/product (in negative).

    155 votes

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    4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    We are very happy to inform you that we have released the new group billing screen!

    On this screen you will be able to remove items that have accidentally been added to a bill.

    We are currently working on the ability to automatically post negative charges (rebates) with a single click.

    Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.

    Keep an eye on our release notes page for more!

    https://releases.mews.com/

  17. 154 votes

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    4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, we do understand that this idea is really important to the Mews Hospitality Community, and whilst it’s not something on the Mews roadmap, we have an exciting update from one of the Mews integration partners!

    Mews Marketplace now offers a connection to Omniboost Allotments (https://www.mews.com/en/products/marketplace/omniboost-allotments) with which you can add the functionality of creating allotment blocks and reservations to your MEWS property.

    Simply log-in to Mews, click on Marketplace → Event Management → Omniboost Allotments, select ‘Create new account’ and subscribe!

  18. We are a Boutique hotel with 40 rooms without meeting rooms. Located In between centre of Amsterdam and a large (RAI) conference Centre. In case of large conferences or Events in the city we can sell at higher rate than leisure. Because these city wide conference are known for years ahead we like to have a space on top of timeline to place the name of the event with warning like "only sell high' or 'do not offer to groups' .

    151 votes

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    3 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  19. Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?

    We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.

    149 votes

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    6 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Add new type field in export schedule to choose between .xlsx, .csv or .pdf

    148 votes

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    idea to upvote  ·  13 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
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