THIS IS SO SO SO SO SO SO SO SO CRITICAL TO OUR BUSINESS WE NEED THIS IMPLEMENTED AS SOON AS POSSIBLE!!!!!! We are a small, unique, world famous and very small bed & breakfast with a limited space. Because of this, we have multiple restrictions in place. It is an absolute headache to approve a single night stay instead of our normal 2-night minimum. We have had to create hundreds of restrictions in the Mews booking engine just to accommodate 2 booking rules that we have in place. None of us have ever worked with any type of management software in any workplace where employees or at least managers do not have the power to override the rules of the system. It's mind blowing how any hotel can operate with a system that doesn't even give the General Manager the power to override the booking rules that any overnight guest must follow. This inflexibility creates a stoppage for our business and loses us a lot of revenue. If we had known that this wouldn't be an option we may have gone in another direction because an override capability is ESSENTIAL for us to operate and generate maximum revenue.

Hello
It's been over a year since you've started working on this feature
Is there an update regarding the release date?
It is very laborious and complicated to open gaps in the calender when there active restrictions or to make exceptions for VIP guest
Thank you!

It is vital that we have the option to open up a particular room/room space for one night sale on our website, so that when bookings leave one night unsold, between two bookings, the room can be made available for sale.

This is a key feature missing - what a pain to disable restrictions everytime I need to book something I don't want available to the general public.

This is a must have. We canno't have the front desk staff make temporary restrictions changes to accomodate particular guess while they do not have the knowledge and the Mews access rights required to do so. This should not be a part of their job but they should be able to make reservations bypassing the restrictions if a specific situation require them to do so. For instance, in our case, there is a 24h+ booking window restriction. But if a customer physically show up on site and we have the capacity to accept them, the front desk staff is unable to do so. They need to send a request to our IT team to change the restrictions temporarily etc.

It is not critical, but it is more than important!

Often we would like to block certain dates for bookings online.
For example, check-out on a sunday is not allowed in our properties.
But when we receive a request from a VIP guest, we're not going to tell them no.

Currently the only way to get that reservation in the system is to delete the restrictions, make the reservation, and then set the restrictions again. This is time consuming, and prone to human errors.

It would be great to have to option to 'override restrictions' for a single booking in the new reservation window. And maybe give this permission only to front of house manager or higher level staff.

This would be a great extra feature and save a lot of time when booking.

Yes!

Please consider this idea. It is very time consuming to have to remove and place back on the restriction, ESPECIALLY when simply checking a rate without needing to actually book it. It is also a risk to possibly miss putting the restriction back on.

The only workaround we have found is as follows:
If restriction for 2night min stay, we book the room for 2 nights, then adjust to 1 night to allow the rate to be booked.
It would be much better to be able to see WHO made the decision (action log) to override the rate.

yes please!

it should always be possible to override as a manager...

Add a user right to override or bypass a restriction. This will allow a manger to make a reservation when hotel is closed for sale instead of deleting the restriction and creating it again

2nd on that.
See a danger in having to remove an overall restriction (which is there for a reason) to make a group reservation for example.
Then having to replace the restriction before any other bookings are made.

It's really very unhelpful

Would be nice if a reservations when there is a restriction, can be overruled by head of reservations f.e., so when making a reservation deleting the restriction will not be necessary.