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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. Being able to add documents to an availability block.

    10 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. In the "Assign spaces to employees" window it is possible to set filters for space status like dirty, clean etc. It would be great if we can also filter arrivals, stay over and departures rooms on a specific day!

    10 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. We have large flats with 3 rooms, equipped as follows s1iLiving room (not bookable independently).
    2 bedrooms (can be booked in combination with the living room as a small or large flat, or separately as 2 studios.
    Is it possible to add the living room so that it is not included in the count of total available rooms?
    In one of our existing houses, this means that instead of 124 rooms with 10 flats, we suddenly have 134 available rooms.
    For the cleaning report, it certainly makes sense to list all rooms. However, for all statistics, the data is distorted.

    10 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. It would be nice if we could cancel items/bookings on the billing screen by selecting and clicking on a cancel button. Now we have to book a negative item/booking, which is very cumbersome.

    10 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. We are migrating all our services to Azure and towards Azure Active Directory for all our users. With this in mind we are looking for information whether Mews can be federated and connected to our AAD for authentication and managing all users directly through our AD rather than managing them from within Mews?

    10 votes

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    idea to upvote  ·  Josef Lapka responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. currently there is a maximum stay of 365 nights. for our business that just isn't acceptable as we regularly have people stay for several years. we would need to split the reservation which would impact on reports and give falls data and comparison figures.
    fair enough if you want to build in a warning message if you book for more than 365 nights, but do not limit a business or allow each business to set their own limit of maximum stay.

    10 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Make it possible to set a period of time to a productrule. Example: the swimmingpool surcharge is applicable from April to October. In the current situation, the productrule is always applicable or never applicable

    10 votes

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  8. Guests have the opportunity to change the reservation status from optional to confirmed in Mews guest services portal (former Navigator). It would be great if a task could be triggered to notify staff in the hotel that a reservation status change has occured.

    10 votes

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  9. When you configure a product the price can only be: "per night", "per person", "per person per night" or "once". It would be great to have an additional option, a quantity up to the guest between some values stablished in MEWS. For example: we accept between one and two dogs per room and we can only sell one vía web; we want to sell bike rent for 1h during the stay, and just 2 people out of the four in the booking want to rent the bike (this is not possible either).

    Thank you

    10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. It would be nice if the night, products and additional expenses, shown at the right side of the screen in a reservation, could be totals and be folded out if clicked on for details. This way long stays do not result in a long list you have to scroll down, to see the notes at the bottom.

    10 votes

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  11. we need to make changes on the prepaid reservation registration form and make it something like not displaying the rates to guest which should be by default because it brings lot of questions in the mind of guest espcecially prepaud reservations from expedia and jcb

    10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. In MEWS system only superior employee can create employees under him . However I think this is a shortcoming in the system. As you know all management hierarchy follows up the chairman or CEO , then he is the only person who is allowed to create users. Also after going live and users usually face issues with their passwords , rights etc.. then the chairman should take care of fixing these issues!! I think this process should not be considered as is now. Admin user should be able to create and manage users and if you need to add another…

    10 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Be able to setup the release due date for optional bookings according to the cancellation policy

    10 votes

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  14. 10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. There would be great to show current capacity in calendar with restrictions.. At the moment I have to open another window to see my capacity to manage restrictions.

    10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Create a notification for the release date/time.

    10 votes

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    1 comment  ·  Other  ·  Admin →
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  17. Either you have to close the bill (so you can't add anything) or you can only print a preview

    10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Some products are being used in stay but are also used in service.
    For example we have rental bikes that are booked in advance, but are also rented out by guests from outside the hotel. They don't have a booking with us, we book this on a paymaster but have to recreate the products we already have with the stay products. It would be great if we van connect or copy them in some way. Or make them available in the billing screen aswell.

    10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. When a new export is ready for download, it would be great to have a download option right where you have the notification.

    I created a screenshot to better demonstrate what I mean: https://photos.app.goo.gl/LPvErHCaYTJdHwD78

    10 votes

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  20. The button is to attempting and it happends a lot that staff uses this button to early. No corrections can't be made on the same bill anymore. Please make it possible to chose if you want to use this button or not.

    10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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