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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. Section to enter arrival date and then number of nights for long stays. Instead of working out what 31 nights would be for example and using the calendar. This would then display a list of rooms availble for the number of nights entered.

    1 vote

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  2. Pricing button on timeline that displays prices and packages available on that date instead of clicking through the + sign.

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  3. When pressing the new reservation button, the choice between individual reservation, block or quota booking with preset options should be available. It would be very helpful.

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  4. We wish to be able to send 1 email (confirmation etc) for multiple bookable services as one. So if a guests books parking at the same time as their room, both services should be included in the same email. This is ensure a clear communication to the guest, without the need of spamming them with multiple emails for each service.

    1 vote

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  5. would it be possible to extract an excel file directory per day the different rates with their quantity of rooms sold and their accommodation turnover?

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  6. I would like the option to show prices per date in our booking engine.

    This will save our guests many clicks and more conversion

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  7. Bonjour, notre ancien PMS nous permettait de voir sur le calendrier d'un seul coup d'oeil quels clients avaient tout réglé par un petit symbole (c'était le symbole euro) à droite de leur nom. Cela est pratique car un jour de départ avec beaucoup de clients, on voit tout de suite à coté du nom du client le symbole, le client rapporte la clef , il est toujours pressé, on voit le marqueur, et on a moins de stress.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. 1 vote

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  9. it should be possible for a user on "manager" level to determine and change the user types of the team members

    1 vote

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  10. It would be nice when notifications come in of new reservations, to be able to select them as read instead of clicking them one by one. It is important for our organization to check all reservations that are made online. Group reservations also come in regularly, now we have to click on all notifications one by one to mark it as read, then have to search again between the notifications where we left. If you could select the notifications and click as read, this would be easier.

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  11. Possibility to add a product automatically only for the second person occupying the room (at the moment the Product Rule affect either all people in the reservation or all nights in the reservation)

    1 vote

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  12. 1 vote

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  13. When reviewing Invoices, there are collapsable sections for each added "Item" during the guest's stay.

    These sections should have subtotals for easy calculation and review.

    For example - when a guest wants to see how much they paid in the spa yesterday, I should not have to add up each treatment they took to give them the total.

    This wastes their time, and mine.

    1 vote

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  14. Currently, if a reservation is for multiple rooms, the cancellation policy remains the same as that of the rate group for which they were booked. It would be better, and easier to mitigate the risk of losing of a multi-room reservation, if there was an option of another cancellation policy being available once a minimum number of rooms have been reserved. This would allow us to change the cancellation period, meaning that they have to provide us with more notice of cancellation.

    1 vote

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  15. Make a button to add parking/spa/... directly on key card from Mews, instead of going through a separate program

    1 vote

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  16. To be able to filter the reservation overview by "companion" for quicker navigation

    1 vote

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  17. Rate/ Extra occupancy adjustment

    Currently: fixed $ amount per additional occupant
    Suggested: Enable % adjustment

    1 vote

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  18. When someone extends their reservation for multiple days you currently have to add the rates individually.
    Ex. If someone has a reservation for Jan 1-30 but they want to change their departure to March 31 and their rate is 99.00 you have to manually enter 99.00 60 additional times in the pricing section. Can we get a feature that you can add 99.00 to all extra nights?

    1 vote

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  19. Notifications 🔔 should be sent to the mobile app. This is where we need to be alerted for up-to-the-minute items!

    1 vote

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  20. Manage payments received as sales ledgers so they can reconcile all credit cards received (external payments).

    1 vote

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