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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. The term Rate Hurdle also known as Lose-It Rate refers to a type of rate that sets a threshold that must be crossed by the channel manager to reserve a room. It generally frames the case at which a hotel is better off leaving the room vacant than to sell it. Hotels commonly do this in peak times in advance of reservations. The Hurdle Rate helps informing that rooms should be sold to whom, when and at what price to achieve maximum profitability for a hotel.

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  2. Allow us to charge deposits on a per room per night basis.

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  3. Being able to hide invoice counters instead of deleting them

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  4. Bonjour,
    Serait il possible d'avoir un rapport journalier, détailler des petits déjeuners avec le nom des clients et les nombres de petits déjeuner par personnes et par jours (actuellement le rapport nous donnes la quantité total de petits déjeuner du séjour de chaque clients) et c'est pas pratique car certains client ne prennent pas le petit déjeuner tout le temps
    du coup il faut exporter le rapport sur excel faire des modifs et imprimer pour le matin

    Cordialement
    Alain

    1 vote

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  5. Right now it is neccessary to select a employee to a Supervisor once at a time, but when there is a new supervisor, for example a duty- or hotelmanager, it is better to select all employees you want to move and move them all in one go. It takes a lot of time to move all housekeeping/FO/F&B to a new supervisor and it would be way easier to have control when you are able to select more employees all at once.

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  6. 1 vote

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  7. Ik zou graag een overzichtslijst willen hebben waarop ik kan zien welke kamers gekoppeld zijn/als groep geboekt hebben. Of een koppelteken bij deze kamers in de tijdlijn.
    Nu is het moeilijk om te zien of meerdere kamers bij elkaar horen. Dit is voor ons weer belangrijk om voor het diner of ontbijt te kijken hoeveel grote tafels we moeten indekken/hoeveel 4/6/8 persoons tafels we moeten indekken

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  8. allow mews clients to add specific origin codes, as local booking origin can differ.

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  9. 1 vote

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  10. Section to enter arrival date and then number of nights for long stays. Instead of working out what 31 nights would be for example and using the calendar. This would then display a list of rooms availble for the number of nights entered.

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  11. Pricing button on timeline that displays prices and packages available on that date instead of clicking through the + sign.

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  12. When pressing the new reservation button, the choice between individual reservation, block or quota booking with preset options should be available. It would be very helpful.

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  13. We wish to be able to send 1 email (confirmation etc) for multiple bookable services as one. So if a guests books parking at the same time as their room, both services should be included in the same email. This is ensure a clear communication to the guest, without the need of spamming them with multiple emails for each service.

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  14. would it be possible to extract an excel file directory per day the different rates with their quantity of rooms sold and their accommodation turnover?

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  15. I would like the option to show prices per date in our booking engine.

    This will save our guests many clicks and more conversion

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  16. Bonjour, notre ancien PMS nous permettait de voir sur le calendrier d'un seul coup d'oeil quels clients avaient tout réglé par un petit symbole (c'était le symbole euro) à droite de leur nom. Cela est pratique car un jour de départ avec beaucoup de clients, on voit tout de suite à coté du nom du client le symbole, le client rapporte la clef , il est toujours pressé, on voit le marqueur, et on a moins de stress.

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. 1 vote

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  18. it should be possible for a user on "manager" level to determine and change the user types of the team members

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  19. It would be nice when notifications come in of new reservations, to be able to select them as read instead of clicking them one by one. It is important for our organization to check all reservations that are made online. Group reservations also come in regularly, now we have to click on all notifications one by one to mark it as read, then have to search again between the notifications where we left. If you could select the notifications and click as read, this would be easier.

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  20. Possibility to add a product automatically only for the second person occupying the room (at the moment the Product Rule affect either all people in the reservation or all nights in the reservation)

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