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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1892 results found

  1. 8 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  2. 8 votes

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  3. 8 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. 8 votes

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    1 comment  ·  Other  ·  Admin →
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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. 8 votes

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  6. 8 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  7. Competitor rates are very important as revenue managers consider how to set pricing for upcoming months. Improvement of scraped data could help with management processes as competitor pricing could be visible directly from the Rate Management Screen in Mews.

    8 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Proposal: Automatic MLOS Restrictions Based on High-Demand Days in Atomize

    I would like to propose a feature where Atomize (RMS by Mews) can automatically apply MLOS (Minimum Length of Stay) restrictions based on manually set predefined criteria, such as high-demand periods.

    Currently, MLOS restrictions must be set up manually in the “Restrictions” section (e.g., Min LOS arrival or Min LOS through). This process can be time-consuming and less responsive during periods of rapidly changing demand.

    The proposal is:
    Enable Atomize to detect high-demand situations (based on metrics like occupancy, pickup, or forecast) and automatically apply relevant MLOS restrictions according…

    7 votes

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  9. Please let us disable the AI-Agent and open a chat with a human agent / open a ticket immediately.

    7 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  10. We work with a high number of AVAILABILITY BLOCKS (corporate Groups, Weddings, Event, etc.)

    Each AVAILABILITY BLOCKS is then booked through a SELFBOOKING ENGINE by the guests.

    We have a high number of CUSTOMIZED PRODUCTS for each EVENT, to be selfbooked by the guests of a certain AVAILABILITY BLOCK.

    We need a simple DROPDOWN to add Custom Bookable Products to each AVAILABILITY BLOCK and/or each SELFBOOKING ENGINE.

    We assume this is a rather undercomplex feature programming-wise.

    Thank you very much!

    7 votes

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  11. There used to be an arrow to go from the guest profile back to whatever page you were working on. Now the arrow is only there when you manage a reservation, but not for the guest profiles. Please bring it back!

    7 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  12. To enable bill formatting when multiple items are included, with subtotals displayed for each revenue category (e.g. room charges, food and beverage, venue items, etc.).

    7 votes

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  13. Currently, it is not possible to move a guest from a higher category to a lower category in the planning view. This restriction is particularly problematic when working with groups for whom the room type is irrelevant. Each time, you have to go to the reservation in question to make the change. This is a waste of time for us.

    This restriction would be implemented to avoid making mistakes. But why not simply display a warning message, but still leave this option open?

    7 votes

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  14. When we check out guests at the reception, it would be helpful if we could easily display the invoice digitally to the guest before checkout. The idea would be a button that would send the invoice view to a permanently installed iPad/screen for the guest. For example, you could select the right or left screen, and the invoice would then appear there. This could be achieved via a browser window.

    7 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  15. It would be good if you didn't have to create room moves as 2 separate reservations but could "link" the reservations. Otherwise, the guests receive double pre- and post-stay mailings, we have to correct the registration forms manually and it also distorts the overnight stay statistics with additional arrival/departure and length of stay.

    Es wäre gut, wenn man Zimmerverschiebungen nicht als 2 separate Reservierungen anlegen müsste, sondern die Reservierungen "verknüpfen" könnte. Ansonsten erhalten die Gäste vor und nach dem Aufenthalt doppelte Mailings, wir müssen die Anmeldeformulare manuell korrigieren und es verfälscht auch die Übernachtungsstatistik durch zusätzliche An-/Abreise und Aufenthaltsdauer.

    7 votes

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  16. It would be extremely helpful to be able to write comments on reservation directly from the reservation overview report instead of having to click details->administer->properties and THEN be able to write a comment. After all of that, you cannot even just click back, because then you will come to the home screen and not the reservation overview report again. It would save us alot of time, especially us who write comments on almost every single reservation when we go through them for the day to check for extra needs, memberships etc :)

    7 votes

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  17. Base Rates
    -Ability to add Surcharge on the "Base Rate" via a Relative Value (%)
    -Extend that relative adjustment to the Age Categories
    -Extend that as well to the Dynamic Pricing Overriding functionality.

    Dependent Rates
    - Can we also consider an independent "Relative/Aboslute Dynamic Pricing Overriding" functionality as well for the dependent rates? Right now, they are highly dependable on the modifications made to the base rate.

    7 votes

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  18. It should be possible to change the room category of a reservation from a block without changing the block. It is critical that for example the Front Desk are able to change room type(by changing the room number), or upgrade easily from the reservation without changing the availability block. This used to be possible, so please bring it back.

    7 votes

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  19. 7 votes

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  20. When migrating data from past provider to Mews, allow importing the original creation date of all reservations being migrated to facilitate analysis of the booking pace (comparing booking creation date and guest's arrival date)

    7 votes

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