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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1997 results found

  1. "Currently, it is not required to attach company profile information before issuing an invoice, however this could cause more opportunity for user error, as reception is a very time sensitive position and this field can easily be overlooked. With the addition of a confirmation dialog, users would be required to add company information or confirm that it is not needed before an invoice could be successfully issued."

    8 votes

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  2. The ideas around the reservation summary is a good start, but we would like to also attach group T&C's as reference when guests sign and check in. some of the detail required.

    8 votes

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    idea to upvote  ·  Aldair responded

    Hello,

    Thank you for your suggestions and feedback. We are currently researching improvements to group functionality and have updated this request as one to be upvoted by the Mews community.

    We would like to know if you would be referencing the T&C for your staff in group summary, or if you would be adding this information to a registration card/ confirmation email for your guests?

    We look forward to your continued feedback and suggestions.

    Kind regards,
    Aldair

  3. 8 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  4. 8 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  5. 8 votes

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  6. 8 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. 8 votes

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    1 comment  ·  Other  ·  Admin →
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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. 8 votes

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  9. 8 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  10. Competitor rates are very important as revenue managers consider how to set pricing for upcoming months. Improvement of scraped data could help with management processes as competitor pricing could be visible directly from the Rate Management Screen in Mews.

    8 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. In the timeline, the date is displayed on the left side of the column. This causes confusion for us on a daily basis, since the reservation listed below the date actually checks in the day before. We would like the date to be centered in the column, so that the reservation is listed under both the arrival date and the departure date.

    7 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  12. We work with a high number of AVAILABILITY BLOCKS (corporate Groups, Weddings, Event, etc.)

    Each AVAILABILITY BLOCKS is then booked through a SELFBOOKING ENGINE by the guests.

    We have a high number of CUSTOMIZED PRODUCTS for each EVENT, to be selfbooked by the guests of a certain AVAILABILITY BLOCK.

    We need a simple DROPDOWN to add Custom Bookable Products to each AVAILABILITY BLOCK and/or each SELFBOOKING ENGINE.

    We assume this is a rather undercomplex feature programming-wise.

    Thank you very much!

    7 votes

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  13. To enable bill formatting when multiple items are included, with subtotals displayed for each revenue category (e.g. room charges, food and beverage, venue items, etc.).

    7 votes

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  14. Currently, it is not possible to move a guest from a higher category to a lower category in the planning view. This restriction is particularly problematic when working with groups for whom the room type is irrelevant. Each time, you have to go to the reservation in question to make the change. This is a waste of time for us.

    This restriction would be implemented to avoid making mistakes. But why not simply display a warning message, but still leave this option open?

    7 votes

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  15. It would be good if you didn't have to create room moves as 2 separate reservations but could "link" the reservations. Otherwise, the guests receive double pre- and post-stay mailings, we have to correct the registration forms manually and it also distorts the overnight stay statistics with additional arrival/departure and length of stay.

    Es wäre gut, wenn man Zimmerverschiebungen nicht als 2 separate Reservierungen anlegen müsste, sondern die Reservierungen "verknüpfen" könnte. Ansonsten erhalten die Gäste vor und nach dem Aufenthalt doppelte Mailings, wir müssen die Anmeldeformulare manuell korrigieren und es verfälscht auch die Übernachtungsstatistik durch zusätzliche An-/Abreise und Aufenthaltsdauer.

    7 votes

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  16. We are experiencing attempts to get employees to login to a false login-site, where a thirdparty is then mirroring the login credentials, and gets access to the account without the employee knowing. We wish the security level increased. here is some suggetions:
    - Messages in case of login attempts on a new device, and the new login should be approved
    - Possibility to limit login only to onsite IP-adresses
    - Other security measures

    7 votes

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  17. It would be extremely helpful to be able to write comments on reservation directly from the reservation overview report instead of having to click details->administer->properties and THEN be able to write a comment. After all of that, you cannot even just click back, because then you will come to the home screen and not the reservation overview report again. It would save us alot of time, especially us who write comments on almost every single reservation when we go through them for the day to check for extra needs, memberships etc :)

    7 votes

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  18. Base Rates
    -Ability to add Surcharge on the "Base Rate" via a Relative Value (%)
    -Extend that relative adjustment to the Age Categories
    -Extend that as well to the Dynamic Pricing Overriding functionality.

    Dependent Rates
    - Can we also consider an independent "Relative/Aboslute Dynamic Pricing Overriding" functionality as well for the dependent rates? Right now, they are highly dependable on the modifications made to the base rate.

    7 votes

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  19. It should be possible to change the room category of a reservation from a block without changing the block. It is critical that for example the Front Desk are able to change room type(by changing the room number), or upgrade easily from the reservation without changing the availability block. This used to be possible, so please bring it back.

    7 votes

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  20. 7 votes

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    0 comments  ·  Other  ·  Admin →
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