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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2190 results found

  1. Praktisch wäre es, wenn man in der Zeitachse eine Buchung auswählt, dass man per Doppelklick die Buchung direkt öffnet. So wähle ich die Buchung aus und gehe dann rechts unten auf "Bearbeiten". Sollte man nicht bearbeiten wollen sondern nur die Anzeige oder "Drucken" oder "Einchecken", kann man dies ja immer noch per einfachem Klick und dann rechts die gewünschte Aktion auswählen. Erspart ein wenig Zeit.

    9 votes

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  2. The "group by" filter in the reservation report does not differentiate between groups with 1 reservation and those with 3+ reservations. Mews assigns a group reference/name to all regardless of the number of reservations in the group.

    For better group management, we need a more comprehensive group reporting for all corporate/business/conference groups at a property which would aid in easier marketing, financial performance, and reservation management.

    9 votes

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  3. Bonjour,
    La création d'un CSV importable qui contiendrait :
    Date - Code Journal - Compte comptable - libellé - CA HT ( au crédit)
    etc...
    Date - Code Journal - Compte comptable - libellé - TVA (au crédit)
    etc
    Date - Code Journal - Compte comptable - libellé - Paiement (au débit )

    Incluant le CA total (point de vente inclus)

    Export des arrhes et débiteurs de manières groupés ou non sur le même principe.

    9 votes

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  4. Management Accounting Software enables co-ownership management models where portions of an entire operation (Resort, Hotel, etc.) have different owners. The operators are generally management companies who need to justify the business model and revenue and expenditures to the body corporate.

    Trust accounting while a visibly similar model, is further regulated and operates under a strict set of laws. The origin of modern Trust Accounting legislation as it pertains to the Accommodation industry was codified by the Queensland Government since the 1960s and has been largely replicated in regions and countries where legislation is expected.

    Within Australia, Trust Accounting is a…

    9 votes

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  5. When a guest has already booked its room, they might add extra services prearrival. At the moment these services are added to the booking, we would love if Mews could take the payment directly. At this moment, we can only configurate automatic payments for room and breakfast, nothing else.

    9 votes

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  6. We are missing a more efficient way to visualize cancellations in the reservation reports. Right now, you can see the cancelled status with a grey color that is not clear enough. Maybe red of a more vivid color.

    9 votes

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  7. Looking for an integrated report for Deposit Ledgers which includes the following information:-
    1. Guest Name
    2. Reservation ID
    3. Arrival Date
    4. Departure Date
    5. Room No.
    6. Reservation Type
    7. Status (Reserved/Cancelled)
    8. Last Paid On
    9. Deposit Balance.

    As currently, we need to check deposits from Accounting Ledger from guest detailed information from Reservation Report, It is difficult to check manually for each guest. Kindly assist with this report.

    9 votes

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  8. La nouvelle mise à jour des facture est catastrophique ! Sur 2 pages minimum, illisible.... S'il vous plaît, nous vendons des nuits d'hôtels et des petits déjeuners.... les clients ne veulent pas se retrouver avec des factures longues et incompréhensibles... Merci d'avance pour votre aide

    9 votes

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  9. Would it be interesting if it was possible to discount of a rate depending on length of stay ?
    So for example:-
    - Stay 2 or more nights and save 10 %
    - Stay 3 or more nights and save 20 %
    - Stay 5 or more nights and save 25 %
    - Stay 7 or more nights and save 30 %

    This set-up will allow properties to create promotions that are a bit more dynamic

    9 votes

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  10. If we issue a "rebate" the naming of the document should be credit memo / credit invoice - not invoice.
    Then no need for specify at each item line that it is a rebate..

    9 votes

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  11. When booking a reservation for a guest who will have several room moves during their stay, I would like the ability to link these reservations so it does not appear as if the guest is leaving and arriving when they are only changing rooms.

    • If two reservations within a guests dashboard are linked and the consecutive reservation is within a 24 hour period then
    • Don't count guest as departing
    • Don't count guest as arriving
    • Count guest as stay over

    This is important for departments like the front desk, but also effect the guest in terms of confirmation emails. Otherwise the…

    9 votes

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  12. When preparing the bill for customers, there are solely two displayable options available.
    1. Display detailed products
    2. Display everything together as package

    The problem hereby is, that this must be changed in the backend and is set for every invoice immediately. There is no flexibility at all to display the bill differently and spontaneous. In my eyes, this is a must have as sometimes it is necessary to show the invoice as a package and for business travelers for example in detailed.

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. We invoice companies and often have to add a reference or Purchase order number (PO number.) currently this is only able to do as part of a travel agency booking. which means you have to assign an agent, add your reference number, delete the agent.
    would it be possible to add a generic reference field which is always available on the reservation screen.

    9 votes

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. We need an automatic routine (i.e. during the night) which would save PDFs of all invoices issued during that day on a local server/FTP. Aither run autmatically and saved in some preagreed location, or run manually with manually "pointing" the routine where the invoices should be saved.

    9 votes

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Right now you need to check every single customer in the accounting ledger when you want to invoice a guest because you can't see immediately which guest has booked via a company and which guest is just for leisure purposes. By adding an extra column with the registrated company you can see which guests needs to be invoiced and which don't.

    9 votes

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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Housekeeping needs the information whether a child belongs to one or the other child category - in our hotel baby, kid or teen - housekeeping prepares a crib for a baby, a small bed for a child and a special place for teens - so they cannot work with the actual submitted informations.
    Please submit the child categories to the housekeeping reports.

    9 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Allow for Shoulder nights to be booked outside of the valid dates of an Availability block

    9 votes

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  18. For me Mews is all about cutting the extra manual work and automatize as much as possible. Having this in mind and that on a daily basis we use Mews Commander religiously so the FO and the HSK team know which rooms are cleaned it would be amazing to understand without having to manually insert the staff names on the status report who is cleaning which rooms and how long they take.

    Mews already stores all the information we need just does not have a way to push the data for analises.

    This could cut the time we have to…

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. We would like to work with Onyx to process commission claims but there is no commission report in Mews that can be submitted to Onyx.

    It would be nice to have a commission report that can be used to check commission and that can be submitted to Onyx.

    9 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. We offer a 28% discount for stays of 7 nights plus as well as 30% discount when staying 29 nights plus.
    at the moment that means you have to set up different rates, which is not always ideal when working with a OTA or TOUR through your channel manager.
    is there anyway that this could be build in on Mews' side so that you are able to put in percentage discounts for certain lengths of stays (more than one per rate if possible)

    9 votes

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