Prevent feedback surveys from disrupting staff workflow
MEWS is very often asking for Feedback in a small window and asks how likely it is, that I would recommend MEWS regarding to the action I just took.
I really love MEWS, and like to involve and help.
I always have to either rate or cancel this window, and if a couple of tasks is going on, or more than one customer is before me, my workflow is really disturbed. It would be lovely if you'd ask not so often or in another way.
I know it is not really a idea, but I wanted to offer other Mewsers the possibility to tell via uprvote if they feel the same struggle.
Jonathan Hooper
shared this idea
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FrontOffice Venezia
commented
I find that receiving a survey with a request for feedback while you are doing a checkin, or a payment with the guest in front of you is really annoying. What do you expect me to write with the guest in front of me who is waiting or who I am talking to while I am making the payment to them? Avoid these feedback requests; they are annoying and lead nowhere.
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FrontOffice Venezia
commented
I find that receiving a request for feedback while you are doing a checkin, or a payment with the guest in front of you is really annoying. What do you expect me to write with the guest in front of me who is waiting or who I am talking to while I am making the payment to them? Avoid these feedback requests; they are annoying and lead nowhere.