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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. When there is a reservation that cannot be allocated and we fix the issue and leave the space available for it, it would be helpful to have an "allocation button" to just allow Mews to try once again to allocate those reservations in the red overbooked area, instead of allocating them manually one by one, and without having to use the Optimize Space Allocation button in the timeline (which could move other reservations that are not locked in place).

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Could we have the possibility of coloring certain dates of the Mews calendar / planning of the establishment in order to reference the important dates of the year (events, holidays, vacations...). With, if possible, the possibility of adding a text when you pass the cursor over the date in question.

    For example :
    - Put the date of July 14 in green with the text "Holiday: French National Day"
    - Put in red January 10 with the text "congress".

    78 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. We would lwant a smart ristriction to have a minimum stay of 2 nights without any revenue loss of open one nights. For example: guest A books from Mo-Wed, guest B books from Fri-Sun -> Thur night will stay open due to the current possibilities in ristrictions.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  4. Would it be useful if it was possible to generate a direct booking url for each rate you create.

    This will enable you to link your promotions directly to the Booking Engine.

    It will also allow you to provide your corporate clients with a link directly to their rate, as a supplement to the rate access voucher

    1 vote

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  5. Would it be interesting if it was possible to discount of a rate depending on length of stay ?
    So for example:-
    - Stay 2 or more nights and save 10 %
    - Stay 3 or more nights and save 20 %
    - Stay 5 or more nights and save 25 %
    - Stay 7 or more nights and save 30 %

    This set-up will allow properties to create promotions that are a bit more dynamic

    8 votes

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  6. Ability to allocate the specific rooms in order of cleaning priority

    2 votes

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  7. There are other suggestions about restricting products, but would also be good to restrict products by Room category, and rates/ packages/ dates

    For example -
    1 offer a cot to rooms that can only accommodate cots and not to all rooms

    2 offer pet products to rooms that can accommodate a cot and not to all rooms

    3 only offer a product on specific dates, rather than all, or seasonally within a certain date range - Strawberries in Summer

    4 by package type, if a rate includes a product you wont necessarily want to add again

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  8. At this time the color in the space time for a departure and an arrival is the same color, it will be great it we can have a different color.

    16 votes

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  9. It would be more efficient to be able to see if an invoice is sent, through the action log of the invoice itself, rather than going to ''mail'' and setting all the filters. Sometimes debtors claim that they did not receive their invoice, this would be an easy way to check this.

    3 votes

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  10. The number of age categories to be supported by Mews should be increased to 5

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  11. Every other PMS system I have used categorises Notes on bookings.
    This really is a feature that needs developing In MEWS.

    There should be various boxes, one for Housekeeping Notes/ One for F&B notes/ Spa etc ...
    These teams can then print off reports for notes just for them, without having to wade through things that are irrelevant

    Also one for Public notes ( visible for Guests to see on confirmations and online Kiosks for self check in )

    Private notes for Internal notes - visible only for staff & hidden from Guests.

    This makes for a seamless guest journey,…

    10 votes

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    1 comment  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Create one report for all Food and Beverages consumed together with the revenue.
    One report should who how much was consumed and how much revenue was generated for all F&B Outlets, one total sum needs to be added.

    1 vote

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  13. Many larger properties in the United States route rules on reservation level. For instance, in business travel, you need to route all room and tax to the paymaster and leave incidentals on the guest bill.

    16 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Bonjour, serait-il possible d'avoir une icône "parking" sur le profil du client dans le calendrier pour rapidement voir combien nous avons de lésa parking ?
    En effet, à ce jour, la gestion sur MEWS du parking n'est pas du tout lisible et pratique... Merci d'avance pour votre retour. Lucas

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  15. de optie om een Company Voucher in het boekingscherm in te vullen is door MEWS weggehaald. Nu kan er alleen nog Public Voucher genoteerd worden. Wij gebruiken veel Company Vouchers dus deze graag terugplaatsen

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. Option to decide of you want to show a package price or single items on the invoice.
    Not as a general set up. Decide for each invoice.

    3 votes

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  17. It would be nice if the detailed invoice/bill also has a total amount per Package. especially when you have several bookings on 1 invoice.

    Several travel agency's require this for their accounting. now we need to do this all manually.

    1 vote

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  18. When an invoice is rebated the rebated items are not easy available for re-billing.
    Often we need to rebate due to "wrong customer". Then after rebate, the items are not available in an easy way, it is not easy to get the original postings back.
    And if the hotel forgets to issue a new invoice, the "cost" is gone from "to be resolved". It must be an easier way to follow up the rebated items. It is not always the case that a rebated item is not supposed to be re-billed.

    8 votes

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  19. When rebate an invoice, the original invoice number should show at the PDF, at the header level.
    Then no need for that information on each item line.
    And no need for the customer to be informed about the reason for the rebate - that is for internal use and should be an option to show/not show at the PDF

    5 votes

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  20. when issuing a "rebate" the text rebate is given on each item line (should not be neccessary if the document type is "credit memo" (see a separate idea).
    When issuing a new invoice after rebate, the text rebate shows twice on each item line - that should not be neccessary.

    2 votes

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