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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. A bunch of our repeat guests either have no email address or make the reservations in person and want a physical copy of the confirmation letter. Kind of odd that this simple feature doesn't exist.

    13 votes

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  2. For a checkout, when using a pre-authorization that was made with the EPT Terminal, the only way to notice it, is the file number attached, which can be easily missed, and should be colored in red.

    Also please display a pop-up:
    Warning: The pre-authorization you are trying to use was made with EPT Terminal. Please make sure to use the file number and debit there before confirmation.

    click "OK" or "Cancel"

    2 votes

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  3. We noticed that the rate gets confirmed in the automatic replies to Agoda bookings. This is not correct as it is Agoda who collects payment from the guest and pays us minus commission. So it gives confidential information to the guest, which shouldn't happen.
    We haven't checked the other OTAs if it does it there as well.

    3 votes

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  4. Ik zou graag een overzichtslijst willen hebben waarop ik kan zien welke kamers gekoppeld zijn/als groep geboekt hebben. Of een koppelteken bij deze kamers in de tijdlijn.
    Nu is het moeilijk om te zien of meerdere kamers bij elkaar horen. Dit is voor ons weer belangrijk om voor het diner of ontbijt te kijken hoeveel grote tafels we moeten indekken/hoeveel 4/6/8 persoons tafels we moeten indekken

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. allow mews clients to add specific origin codes, as local booking origin can differ.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. We have employees who are mapping products in the marketplace channel manager integrations, however we do not want to give these colleagues admin rights. Can a workplace privilage be set for these settings in order to have access, without the need for providing admin rights

    2 votes

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  7. Nice to have the Occupancy rate on the Manager report excluding complimentary rooms also
    Thank you

    3 votes

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  8. It would be nice to have the option in the set up to choose to deduct or not the rooms Out of Order from the inventory when calculating the Occupancy rate
    Thank you

    4 votes

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  9. Créer fonction « No post » sur Mews afin d’empêcher le POS (Bizzon) d’envoyer sur des factures sur un profil client.

    4 votes

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  10. 1 vote

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  11. In order for the colleagues to check their postings (charges, rebates, payments), could it be possible to add a filter in the posting journal report to short it by user log/name? Therefore, each employee could print his activity report, check one by one the lines and postings corresponding to his codes, and correct mistakes if observed.

    4 votes

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  12. Section to enter arrival date and then number of nights for long stays. Instead of working out what 31 nights would be for example and using the calendar. This would then display a list of rooms availble for the number of nights entered.

    1 vote

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  13. Pricing button on timeline that displays prices and packages available on that date instead of clicking through the + sign.

    1 vote

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  14. When pressing the new reservation button, the choice between individual reservation, block or quota booking with preset options should be available. It would be very helpful.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. We would like to send offers and confirmations of a block reservation directly from MEWS. For this we need mail templates for blocks and the possibility to click on the mail template option in the block (just like with the individual reservations)

    12 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. We wish to be able to send 1 email (confirmation etc) for multiple bookable services as one. So if a guests books parking at the same time as their room, both services should be included in the same email. This is ensure a clear communication to the guest, without the need of spamming them with multiple emails for each service.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. would it be possible to extract an excel file directory per day the different rates with their quantity of rooms sold and their accommodation turnover?

    1 vote

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  18. I would like the option to show prices per date in our booking engine.

    This will save our guests many clicks and more conversion

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  19. Bonjour, notre ancien PMS nous permettait de voir sur le calendrier d'un seul coup d'oeil quels clients avaient tout réglé par un petit symbole (c'était le symbole euro) à droite de leur nom. Cela est pratique car un jour de départ avec beaucoup de clients, on voit tout de suite à coté du nom du client le symbole, le client rapporte la clef , il est toujours pressé, on voit le marqueur, et on a moins de stress.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. An option to cancel the invoice which would then post all the charges on that invoice back onto the billing tab with the original consumption date. From there we can then negative out what needs to be cancel and then settle the charges as required. This would be a great option for accounts that are settled via EFT.

    5 votes

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