URGENT - need to refund a card and it won't give me the option to refund!
the payment tab does not show the three vertical dots to do a refund.
invoice has been rebated and of course you are not allowed to do negative payments.
frankly this is the worst part of mews - rebates and refunds!
booking.com is waiting to refund guest so URGENT matter to solve
2
votes
Simone Steins
shared this idea
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Franziska Gartmann
commented
Hi Simone. Was it paid by credit card? We had this issue once and it turned out to: If the credit card has been charged by normal credit card terminal, you would have to make a credit note on the terminal also and won't be possible through MEWS. Explanation is the Anti-Money Laundering law: The credit has to be made by the same way, the charge has been done.
Perhaps this will help you :-).
Rgds
Franziska