Settings and activity

  1. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Simone Steins shared this idea  · 
  2. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
    Simone Steins shared this idea  · 
  3. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
    Simone Steins shared this idea  · 
  4. 65 votes

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    2 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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    Simone Steins commented  · 

    could we please move the routing rules tab to somewhere more "logical" as it is often impossible to find.
    it should be either under profiles (as that is where you go to set up a company or travel agent), or be part of the set up of a company / travel agent.
    alternatively it should be under finance and showing when opening the finance tab from the burger menu.
    currently it takes about 5 minutes to find it and often by accident as i still don't know where it is actually located!

    Simone Steins supported this idea  · 
  5. 8 votes

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    0 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    Simone Steins shared this idea  · 
  6. 3 votes

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    0 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers!
    Thank you for your input. We have updated the online check-out flow for guests with remaining balance on VCC.

    Guests with remaining balance on virtual credit card AND items to be paid upon check-out won’t be able to pay during the online check-out and they will be send to reception.

    They will still be able to review their bill in advance and add minibar items (if you have minibar) but they won’t be able to pay with their card, neither with VCC. Guests who has nothing to pay during online check-out can finish the online check-out even though their VCC is not fully charged.

    We are closely monitoring the occurrence of cases who cannot proceed via flow. So far it’s very low (2 out of 500 people). In case the occurrence will increase we will come up with more comprehensive solution.

    At the moment I suggest…

    Simone Steins supported this idea  · 
  7. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
    Simone Steins shared this idea  · 
  8. 53 votes

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    Simone Steins commented  · 

    should be unlimited LOS

    Simone Steins supported this idea  · 
  9. 3 votes

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    0 comments  ·  Mews Operations (PMS) » Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
    Simone Steins shared this idea  · 
  10. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
    Simone Steins shared this idea  · 
  11. 27 votes

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    idea to upvote  ·  4 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Simone Steins supported this idea  · 
  12. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
    Simone Steins shared this idea  · 
  13. 3 votes

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    0 comments  ·  Mews Operations (PMS) » Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Simone Steins shared this idea  · 
  14. 3 votes

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    2 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Simone,

    Thank you for your suggestion. As personal guest information is found in the Customer profiles report. I have updated your feedback title to match this.

    This request has been set as one to be upvoted by the Mews Community.

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    Simone Steins commented  · 

    when printing the "guests in house" report, in the options there should be the choice to tick "phone number" like you are able to click on "car registration". that would solve most of the problem

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    Simone Steins commented  · 

    Thanks Aldair,
    that is indeed helpful, but the report is so extensive meaning every time we run it we need to amend it. From a fire evacuation point you only really need guest name, room number, arrival & departure date, telephone number and if they need assistance evacuating. A ready made report would be much easier.

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  15. 7 votes

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    1 comment  ·  Mews Operations (PMS) » Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

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    Simone Steins commented  · 

    and also for high-chairs please.
    we only have a limited number of cots / high-chairs / z-beds available and currently are not able to see which ones have been booked for what date. we are currently keeping a manual overview which is double work plus risk of errors when bookings get moved on dates or cancelled

    Simone Steins supported this idea  · 
  16. 66 votes

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    idea to upvote  ·  1 comment  ·  Mews Guest Journey » Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
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    Simone Steins commented  · 

    this would be really handy to have, especially with the ever changing travel restrictions. also to rectify mistakes made

    Simone Steins supported this idea  · 
  17. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Guest data  ·  Flag idea as inappropriate…  ·  Admin →
    Simone Steins shared this idea  · 
  18. 16 votes

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    3 comments  ·  Mews Operations (PMS) » Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers!

    Thank you for your feedback, we have update the title of your request so that all users will be able to easily search and upvote it.

    The status of request has been updated to an idea to be upvoted by the Mews community.

    Remember you can share a link to your request with your colleagues so that they too can comment and upvote your idea.

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    Simone Steins commented  · 

    it would be good if each property was able to put their own classifications in (as well). We need one for example for "luggage" and "no-interconnecting". At the moment the list is not flexible enough and is not applicable for all properties

    Simone Steins supported this idea  · 
  19. 1 vote

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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Simone Steins shared this idea  · 
  20. 2 votes

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    1 comment  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Simone,

    We are happy to inform you that we have resolved the performance issues for the system.

    You and your team should be able to run Mews at an improved speed. Should you continue to experience performance issues, please do let us know.

    Simone Steins shared this idea  · 
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