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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1850 results found

  1. I know this was brought up before

    Many Companies will not pay a proforma or a bill preview - we need to issue an invoice but without closing the bill.

    Why? Sometimes groups are still in house - sometimes we are asking for prepayment

    1 vote

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  2. There is no report on issuing a statement for an individual company, at any time of the month which should include invoice number, date of invoice, amount and the period (if it's overdue, how many days). Statements should be issued to companies on a regular basis in order to allow them to reconcile the account!

    10 votes

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  3. Als je het gastprofiel invult met voornaam en achternaam, dan wordt dat rechtstreeks op de factuur getoond. Dat betekent dat er dan bijv. Jan Jansen staat. Het is gastvrijer om daar dhr. Jan Jansen of dhr. J. Jansen te laten zien. Dit is een behoorlijk belangrijke aanpassing volgens ons

    3 votes

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  4. Would it be possible to Also consider creating a capability within the existing Import File to identify "companions" within a reservation and upload such data into Mews? (Besides the Rooming List template).

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  5. In the check out report we can see a lot of details for the reservation but not the set departure time. It would be good to see the set departure time or have the check-out report sorted by departure time.

    1 vote

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  6. 1 vote

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    0 comments  ·  Other  ·  Admin →
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  7. We should be able to set what fields are mandatory to complete for reception before checking in a guest - email, nationality, gender eetc. This functionality is available on the kiosk so it doesn't make any sense it isn't the same across the board.

    22 votes

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  8. Differentiate between group bookings (several rooms) and individual customers.

    Easier planning management

    21 votes

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    0 comments  ·  Other  ·  Admin →
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  9. 3 votes

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  10. IDeas Integration on group blocks - Mews currently doesn't connect to Ideas to share group block updates to adjust revenue strategies

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Option to add voice messages into the internal chat.

    People who speak multiple languages ​​cannot write all words. This way you can simply send a short message with less hassle

    6 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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  12. 1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. Melzer Kassen integration missing

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  14. It would be very desirable if the restrictions could allow a rate or rategroup to be opened or closed in combination with a company or travel agency.

    5 votes

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    1 comment  ·  Other  ·  Admin →
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  15. We operate 2 neighboring facilities as 2 different services. It would be nice to be able to change the service of a reservation from the reservation property screen.

    1 vote

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  16. Hi,

    Can I in some way send an invoice to two receiver without write tha address manually.

    As default there is just the companys address. But I would like to add an address to our finance department as default as well so I do not have to write it manually every time I will send an invoice.

    Thanks in advance

    2 votes

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  17. It would be great to have a warning/ prompt display if we enter a credit card into Mews that is close to expiring. Occasionally we have guests arrive that provide a card to cover incidentals for their check-out but it expires during their stay. If we cannot get a hold of the guest prior to them checking out to supply us with a new card then there is a chance they could leave without paying their bill making it difficult to chase up.

    4 votes

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  18. Lock access to VIP Profiles

    Add a User Permission to allow/prohibit edit access to a VIP marked Guest profile.

    1 vote

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  19. The onboarding manager should stick with the project for 6month to a year and not 5 days after going live. We are a new hotel and did not have reservation prior to going live. now that we are live several questions arise and there is no direct number to contact. I have read the help articles but still do not get a clear answer from them. I have submitted the question through contact us and still have not gotten answers. If there is a number to call direct when it is an urgent need that would be more helpful.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  20. I would like to know if there is a possibility to add the sign of male (the sign of female is already there) for all the male clients? Sometimes with the name itself is not easy to be sure of the gender of the client and that will allow us to find it faster on the calendar view.
    Thanks

    1 vote

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