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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2200 results found

  1. It is impossible to find a specific invoice if it is owned by a company with over 100 invoices attached. Guest names/references should show by default in the list.

    8 votes

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  2. Actions done in the billng screen should show in the action log

    6 votes

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  3. 2 votes

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  4. Now it is only possible to add a confirmation number in a reservation of there is an Travel Agency assigned. This option should always be available as many companies have there own confirmation number and cost centers they would like for us to add to a reservation, for it to be reflected on their bills/invoices.

    These can change from booking to booking and therefore not possible to put this in the company profile.

    Now there is a workaround by assigning a random OTA, then the bar appears you can fill in what you need and then delete the OTA. The…

    7 votes

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  5. Excel rooming list must have a country field.
    For statistics we need to fill in the country (not Nationality) in the customers profile. With large business groups it is easier, to fill this in the Excel rooming list, than to open every customers profile.

    33 votes

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  6. We would like a percentage discount option to apply temporary discounts to certain open invoices or specific products.

    1 vote

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  7. Excel rooming list must have telephone number field.
    Guest receives a text message by arrival with door code and room number. When the group is 50 people, it is important to be able to load the phone number in rooming list.

    6 votes

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  8. It makes sense to me to flexibility in AR Management.
    The 30 | 60 | 90 day industry standard seems to suit many hoteliers but is hard coded in most PMSs with AR Modules/functions.

    Some operators in Japan wish to manage and reconcile AR Accounts by calendar month. This is likely to be true elsewhere, given flexibility to do so.

    3 votes

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  9. The customer want to be able to apply different value on Extra occupancy adjustment and age category on different period
    . Example, the child and teen are not the same value on high and low season.

    4 votes

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  10. Currently, Mews does not allow sending an automated email before the guest's arrival to request a bank pre-authorization as a guarantee. It is currently possible to realize a pre-authorization but only on the amount of the reservation. So I want to realize a pre-authorization for the booking amount and add the deposit amount, for example 500 euros. Can you add this feature please?

    3 votes

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  11. It would be fantastic if you could get the option to replicate stay restrictions on the base rate to all dependent rates.

    I know that there is the possibility of applying restrictions to multiple rates simultaneously.

    Some RMS's (Revenue Management systems) are playing with the idea of allowing you to send stay controls from the RMS. The only challenge is that they usually only allow mapping to one rate (your base rate), and hence any restrictions applied using your RMS will only apply to the base rate and not the dependent rates.

    Slightly complexed.... the basic question is how to…

    3 votes

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  12. It should be possible to remove a guest from a group.
    Cancelation and rebooking is not a logical process. The canceled booking stays forever in the group, doesn´t it?

    Shouldn´t be to hard to develop. ;-)

    58 votes

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  13. We need to refine the filtering of the accounting ledger to display only entries that have already occurred, and excluding those that are scheduled for the future. To prevent entries labeled 'to be resolved' from appearing until after all items on a reservation have been completed. For instance, a reservation in our system is todasy 29.feb marked 'to be resolved,' but the guest will not check out until March 6th. We cannot send the invoice before after the guest has left the hotel..

    19 votes

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  14. Nice to have is the total number of rooms booked in de availability block report/ dashboard

    10 votes

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  15. Is it possible to have different colours in the application for ”departed”, ”arriving”, ”arrived” and ”stayover”

    For example:
    ”departed” = green
    ”arriving”= orange
    ”arrived” = yellow
    ”stayover” = blue

    Currently, our cleaners easily get confused in a hurry, whether the guest is coming or has left, as all these markings are the same color.

    28 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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  16. to give the right to close a bill at any time only to a specific person not the whole organisation

    1 vote

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  17. Currently when a rate is setup as based upon another rate (base rate) it is only possible to setup one fixed adjustment. However, since we offer rates with and without breakfast, occupancy based adjustments need to be different between rates with and without breakfast (for example).

    Wouldn’t a setup option be nice that allows to not derive all room / occupancy prices from the base rate, but only derive the base rate by a certain adjustment and setup the occupancy adjustments and room type adjustments.

    So like:

    Base rate: xyz-Rate (← the one the new rate is derived from)

    Options:

    16 votes

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  18. Add ability to choose which specific products are included in the automatic settlement to avoid charging unwanted products, for example, city tax when handled through products

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  19. Mews should accurately allocate the price across different age categories. For instance, if a reservation includes products with child pricing, Mews should distribute the total cost based on child pricing and not just equally. For example, if the total price is 67.5 and the reservation has 2 adults and 1 child, the distribution should be 27 (adult price) multiplied by 2 (adults) and 13.5 (child price) multiplied by 1 (child).

    29 votes

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  20. Sent invoice automatically before depature.
    Al lot of guests sent a request to send the invoice. Would be nice if this could be set up automatically ( if amount is €0,-)

    7 votes

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