1833 results found

1. OGM numbering

   OGM issue
   1 What is an OGM
   OGM is a structured reference used with wire transfers and supported by all banks in Belgium in the form of: +++090/9337/55493+++
   This reference is used by the hotels to process the bank payments automatically

   2 Structure
   If you strip the + and / from the example +++090/9337/55493+++ you get 090933755493

   The first 10 digits are typically the invoice number 0909337554. This could be a combination of invoice number and financial journal, or any other combination, but the invoice number is commonly used and should work for most of the customers.
   Of course if the invoice number gets reset each year, you could have the same reference for different transactions. To prevent this scenario you could put the current year in the first 2 digits and use the rest for the invoice number.

   The last 2 digits form the control amount: this is the modulo 97 of the first 10 digits. So 0909337554 gets divided by 97 and the rest will be the last 2 digits: 93
   There are 2 exceptions:
   • if module 97 is zero, 97 is used
   • if module 97 only consists of 1 digit, an extra 0 is padded to the left
    
   3 Use in a PMS
   • This OGM reference should be automatically created when an invoice/bill is created and stored in the database.
   • This field should be at all times printed on the invoices (below example from winner😊)

   • This field should be available for accounting interfaces for Mews in the connector api function Bills/getAll:
   o either in the Bills section:

   o or in AccountingItems section (type Payments):

   OGM issue
   1 What is an OGM
   OGM is a structured reference used with wire transfers and supported by all banks in Belgium in the form of: +++090/9337/55493+++
   This reference is used by the hotels to process the bank payments automatically

   2 Structure
   If you strip the + and / from the example +++090/9337/55493+++ you get 090933755493

   The first 10 digits are typically the invoice number 0909337554. This could be a combination of invoice number and financial journal, or any other combination, but the invoice number is commonly used and should work for most of the customers.
   Of course if… more

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Charge deposits

   Is there a way to enable automatic charging of a deposit when the front desk agent books through Commander? This would save time.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

3. Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

   Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. Airline style rates scheme - base price (non-refundable) + insurance

   The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

   There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

   Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room + some profit on top of that. The second option should cover 100 % of these things, the first option would take into account that the room can be still offered to another guest in that one week period before the cancelled stay.

   After selecting the preferred option, the guest would be charged immediately.

   Pros of this solution for the guest: transparent pricing, transparent cancellation policy, opt-in for the cancellation “insurance”

   Pros of this solution for the hotel: improved cash flow, reduce missed revenue (the number of unpaid no-shows should be much lower), inventory control (overbooking prevention), full automation.

   The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

   There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

   Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room… more

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

5. Tasks for group / block reservations

   Problem
   It is currently not possible to add tasks to group or block reservations. In addition, tasks in general are not searchable, which makes it very difficult to track what has been done or what is still pending — especially for group bookings.

   Operational impact
   For group bookings, we need to manage important milestones such as:

   Name list deadlines

   Booking cut-off dates

   Client follow-ups

   Today, these tasks cannot be linked to the block itself, and since tasks are not searchable, it is almost impossible to get an overview of tasks related to a specific group or block. This leads to manual tracking outside of Mews and increases the risk of missed deadlines.

   Improvement request
   Please consider:

   Allowing tasks to be created and managed directly on group/block reservations

   Making tasks searchable and filterable (e.g. by reservation, group, status, due date)

   This would significantly improve group booking workflows and day-to-day operational control.

   Problem
   It is currently not possible to add tasks to group or block reservations. In addition, tasks in general are not searchable, which makes it very difficult to track what has been done or what is still pending — especially for group bookings.

   Operational impact
   For group bookings, we need to manage important milestones such as:

   Name list deadlines

   Booking cut-off dates

   Client follow-ups

   Today, these tasks cannot be linked to the block itself, and since tasks are not searchable, it is almost impossible to get an overview of tasks related to a specific group or block. This leads to… more

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6. mobile amenities - should be able to be managed centrally in Mews

   Mobile amenities that are not part of the standard room equipment (e.g., extra beds, baby cots, diaper bins, children's stools, coffee/tea service, bathrobes) should be able to be managed centrally in Mews. Currently, mobile, limited-availability amenities cannot be centrally represented in Mews. Hotels are forced to work with external lists or manual coordination to track availability and usage. This leads to a lack of transparency regarding availability, double bookings, increased coordination efforts between reception and housekeeping, and potential guest dissatisfaction. We would like the ability to create mobile amenities centrally in Mews, manage them with a limited quantity, assign them to guests or reservations, track them across stays, without having to use external lists.

   Mobile amenities that are not part of the standard room equipment (e.g., extra beds, baby cots, diaper bins, children's stools, coffee/tea service, bathrobes) should be able to be managed centrally in Mews. Currently, mobile, limited-availability amenities cannot be centrally represented in Mews. Hotels are forced to work with external lists or manual coordination to track availability and usage. This leads to a lack of transparency regarding availability, double bookings, increased coordination efforts between reception and housekeeping, and potential guest dissatisfaction. We would like the ability to create mobile amenities centrally in Mews, manage them with a limited quantity, assign them… more

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   idea to upvote  ·  4 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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7. Update roominglist more than only once with excel sheet

   The Excel rooming list can now only be uploaded once and not more. When trying another upload, it is not possible. We often have group rooming lists who change a lot and it would be easy if we can "upload" new rooming lists and override the old ones by just one click (also owner/guest function) and all other information like phone number, e-mail address, country, etc.

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8. Keep room lock when arrival or departure date or time is changed

   Description
   When adjusting a reservation’s arrival or departure date or time, the existing room lock is currently removed. This creates a risk that the lock is forgotten and the room is unintentionally reassigned, which leads to operational issues for the front desk and reservations teams.

   Feature request
   Please ensure that when arrival or departure dates or times are changed, the existing room lock on the space is retained automatically. This would remove the need for staff to manually remember to reapply the lock and reduce errors in daily operations.

   Why this matters
   • Prevents accidental room changes
   • Reduces manual checks and human error
   • Improves efficiency for reservations and front office teams
   • Creates a more predictable and reliable workflow

   Description
   When adjusting a reservation’s arrival or departure date or time, the existing room lock is currently removed. This creates a risk that the lock is forgotten and the room is unintentionally reassigned, which leads to operational issues for the front desk and reservations teams.

   Feature request
   Please ensure that when arrival or departure dates or times are changed, the existing room lock on the space is retained automatically. This would remove the need for staff to manually remember to reapply the lock and reduce errors in daily operations.

   Why this matters
   • Prevents accidental room changes
   • Reduces manual… more

   2 votes

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9. Reservation bulk update

   Being able to bulk update reservations in the future when a price of a product changed. When a price of a product change we have to cancel the product reservation by reservation and add it again. It's not convenient at all. It would be nice to be able to update lot's of reservations at the same time.

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10. Nested space availability logic failing to account for multi-night gaps

    When nested spaces and standalone spaces share the same physical inventory and is part of the same space category, their availability is linked. The system
    should recognize that their availability is not linked when it comes to optimization of space assignment as reservation on the nested space does not automatically means it can be moved to the standalone space.

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11. Deposit Ledger: Flexible Accounting Correction

    Allow controlled edits/voids of incorrect posting during a reasonable period (configurable).

    Prevent misuse: of course, lock items after the window or after key lifecycle events (e.g., allocation to stay charges or end-of-day posting).

    Ensure reporting accuracy: automatically update tax journals, VAT reports, and revenue/prepayment ledgers when correction is made.

    Reduce Manual burden: fewer compensating entries, cleaner financials between source and external systems

    2 votes

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12. Weekly Billing Automation

    New timing option needed. There is continuous and monthly billing automation. I'm posting this on a behalf of a property that expressed interest in having weekly billing automation.

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13. A refresh button to refresh the page working on.

    A refresh button to refresh the page working on. There are times edits are made and one needs to click out of the page and back onto it in order to see the change.

    2 votes

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14. create restrictions on multiple dates at the same time

    Would be great to be able to apply the same restriction for the same rates on multiple dates, rather than having to come back and enter the same filters over and over!

    2 votes

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15. Deposit in customers bill - payment and consumption date

    I would like to request a small development regarding the deposit payments in customer's bill.
     
    Could you please add two new fields on the deposit payment rows:
    - The payment date of the deposit
    - The consumption date of the deposit
     
    These additions would greatly help us in tracking the right deposit when we have done some corrections for the deposit.

    2 votes

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16. Cancellation Policy

    We found that some cancellation policy methods feel unclear to guests who book last-minute, and after reviewing the logic behind them, I can confirm that the behavior is due to a current system limitation. But it still needs to be fixed.
    One of the reservations was created on 11/5/2025 at 2:30:56 PM, and the system shows the following rules:
    • Confirmation: IDR 0.00, 50% (Standard Rate)
    • 60 days before check-in: IDR 0.00, 100% (Standard Rate)
    However, the confirmation email displays something completely different:
    • Cancellation after 11/5/2025 2:30:56 PM: fee of 50%
    • Cancellation after 9/18/2025 2:00:00 PM: fee of 100%
    Support explained that this happens because the system does not hide or suppress past-dated cancellation conditions, so all tiers appear exactly as defined—even if the dates have already passed. While the logic technically calculates the correct fees, the presentation is very unclear and confusing for guests.
    This seems like a significant UX issue and a system limitation that really needs attention.

    We found that some cancellation policy methods feel unclear to guests who book last-minute, and after reviewing the logic behind them, I can confirm that the behavior is due to a current system limitation. But it still needs to be fixed.
    One of the reservations was created on 11/5/2025 at 2:30:56 PM, and the system shows the following rules:
    • Confirmation: IDR 0.00, 50% (Standard Rate)
    • 60 days before check-in: IDR 0.00, 100% (Standard Rate)
    However, the confirmation email displays something completely different:
    • Cancellation after 11/5/2025 2:30:56 PM: fee of 50%
    • Cancellation after 9/18/2025 2:00:00 PM: fee… more

    2 votes

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17. Timeline: Introducing Colour-Coding for Key Booking Insights

    Dear MEWS Team,

    I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.

    While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.

    Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.

    Here are some examples of what colour-coding could highlight:
    • Payment Status (e.g., prepaid, pending, partially paid, failed)
    • Booking Source (direct, OTA, agency, corporate)
    • Rate Type / Package (standard, non-refundable, special offer)
    • VIP Status or Guest Segments
    • Maintenance Blocks vs. Operational Blocks

    This would significantly speed up decision-making during busy shifts, reduce the need to open reservations one by one, and enhance the usability of the Timeline as a strategic, real-time overview tool.

    Thank you for considering this improvement. I truly believe it would provide tangible value to all MEWS users!

    Dear MEWS Team,

    I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.

    While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.

    Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.

    Here are some examples of what colour-coding could highlight:
    • Payment Status (e.g., prepaid, pending, partially paid, failed)
    • Booking Source… more

    2 votes

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18. Product limit

    Two customer scenarios highlight gaps in the current product setup:

    Per-person products/fees (e.g., spa/massage): For spaces that accommodate multiple guests (e.g., a villa for 12), only some may use a service (e.g., 4 guests want a spa). Currently, there’s no way to select a quantity per product for partial occupancy.

    Pet fees: Customers want to charge per pet (e.g., $30 per dog) and allow multiple pets to be added. Currently, the only workaround is creating separate products for each pet count (e.g., “Pet Fee – 1 dog” $30, “Pet Fee – 2 dogs” $60), which is cumbersome.

    Request: Add flexibility for per-person/per-item quantities so products and fees can scale accurately based on guest count or pet count.

    Two customer scenarios highlight gaps in the current product setup:

    Per-person products/fees (e.g., spa/massage): For spaces that accommodate multiple guests (e.g., a villa for 12), only some may use a service (e.g., 4 guests want a spa). Currently, there’s no way to select a quantity per product for partial occupancy.

    Pet fees: Customers want to charge per pet (e.g., $30 per dog) and allow multiple pets to be added. Currently, the only workaround is creating separate products for each pet count (e.g., “Pet Fee – 1 dog” $30, “Pet Fee – 2 dogs” $60), which is cumbersome.

    Request: Add flexibility… more

    2 votes

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19. Faster way to change rooms status to Inspected

    Faster way to change rooms status to Inspected

    It would be great to be able to batch-update the status of rooms, this way I can select all rooms that have been cleaned and inspected and update them in just one click. It could be like the checkout feature that allows you to batch check out.

    2 votes

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20. Cancel all products when reservation is cancelled

    When adding a product to an open bill, even though the product is linked to the reservation, if the reservation is canceleld the productstays charged. Any product that is linked to a reservation, wether it is a bookable product or not should be cancelled automatically when the reservation is cancelled.

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