1997 results found

1. Recurring house use dates

   It would be great if there would be the option to add 'House use' on a recurring basis. (For example to block one room for a weekend each month, to make sure to have availability for VIP guests etc).

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   idea to upvote  ·  0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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2. rate locked for users

   lock the rate changes possibility at the rate creation process for specific users

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   idea to upvote  ·  Aldair responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

3. Credit Facilities

   Dear Mews Support,
   I would like to suggest the following set-up, as major PMS systems uses.
   This is more financial point of view within Mews system, so just to give you an idea how it should work, I can explain the following:
   Financial Process: Upon arranging contracts for travel agencies or companies we are following these steps as standard (Off line)
   1. Mutual signed contract agreement between the property and the Travel agency or company.
   2. Approve the credit application form for companies or travel agencies, and depending on the credit checks; we can grant the relevant credit to open an account with us. Example (£10K) payable within 30 days.
   3. Provide the information that the credit limit has been approved for an X amount.
   4. Then, the TA agency or Company have credit with us and payable with the agreed dates upon receiving our invoices with an account number.
   PMS system: I would need to add this information to MEWS PMs, and I would like to record this information on the travel agency or company profiles following these steps:
   1. Load the credit limit amount in the company or TA profile. I.e. £10K (Mews)
   1. Then, the team will check-out a customer bill and issue an VAT invoice to the TA or company. Example £2K (Mews)
   2. Then, the credit limit for this particular company should give me the remaining credit of £8K to be used within the future reservations. (Mews)
   3. Finally, upon making the reservation under this particular TA or company, MEWS PMS should alert the team that this particular company or TA has only £8K remaining credit limit prior confirming any booking.
   So here are the suggestions for future
   · Mews Commander need to have this set-up in Mews PMS where we can track all the TA/ Company remaining credit limits are displayed, depending on their consumption.
   · Mews PMS to alert us when the credit limit for a particular TA / Company is low.
   · Mews PMS to give us an alert if the credit limit is low upon making a reservation to avoid exceeding the company credit limit.
   I know your accounting ledger default set-up do not give us this information, perhaps there might be a process to follow the set-up what hotels needs to be more effectively, otherwise we will be running excel documents and spending long period of time looking into this daily.
   Many Thanks,

   Dear Mews Support,
   I would like to suggest the following set-up, as major PMS systems uses.
   This is more financial point of view within Mews system, so just to give you an idea how it should work, I can explain the following:
   Financial Process: Upon arranging contracts for travel agencies or companies we are following these steps as standard (Off line)
   1. Mutual signed contract agreement between the property and the Travel agency or company.
   2. Approve the credit application form for companies or travel agencies, and depending on the credit checks; we can grant the relevant credit to open… more

   3 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. Extend Action log with the time it takes to complete a check in

   I would like to see how long it takes my reception staff to do a check in. If the activity log showed the time from a reservation opened to the time they check it in.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

5. Charge deposits

   Is there a way to enable automatic charging of a deposit when the front desk agent books through Commander? This would save time.

   3 votes

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   on the roadmap  ·  0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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6. Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

   Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. Airline style rates scheme - base price (non-refundable) + insurance

   The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

   There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

   Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room + some profit on top of that. The second option should cover 100 % of these things, the first option would take into account that the room can be still offered to another guest in that one week period before the cancelled stay.

   After selecting the preferred option, the guest would be charged immediately.

   Pros of this solution for the guest: transparent pricing, transparent cancellation policy, opt-in for the cancellation “insurance”

   Pros of this solution for the hotel: improved cash flow, reduce missed revenue (the number of unpaid no-shows should be much lower), inventory control (overbooking prevention), full automation.

   The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

   There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

   Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room… more

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

8. Include a source attribution question to booking

   When a guest books on the booking engine, including a dropdown to select how they heard about our property, so we can accurately track where guests hear about us.

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9. Include author's name in reservation and guest notes

   It would be really useful if Mews recorded and displayed the name of the user that created notes when reservation and guest notes are used. E.g. if user A adds a note to a reservation saying "Please upgrade if possible", user B can see that user A created that note.

   2 votes

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10. HU( House Use) Management

    I would like to suggest an improvement to the Mews integration that could make the room management process more efficient.

    It would be extremely helpful if Mews could introduce a bulk selection option, allowing us to select multiple rooms and place them on HU (House Use) at the same time, while applying the same HU reason to all selected rooms. This would save considerable time when multiple rooms need to be placed on HU for the same reason.

    Similarly, it would be beneficial to have the option to remove HU from multiple rooms in bulk, rather than having to access and update each room individually.

    This small improvement would help streamline daily operations, reduce repetitive tasks and make managing multiple rooms much more efficient.

    I would like to suggest an improvement to the Mews integration that could make the room management process more efficient.

    It would be extremely helpful if Mews could introduce a bulk selection option, allowing us to select multiple rooms and place them on HU (House Use) at the same time, while applying the same HU reason to all selected rooms. This would save considerable time when multiple rooms need to be placed on HU for the same reason.

    Similarly, it would be beneficial to have the option to remove HU from multiple rooms in bulk, rather than having to access… more

    2 votes

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    idea to upvote  ·  1 comment  ·  Space management  ·  Delete…  ·  Admin →
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11. Granular Refund Permissions with Amount Thresholds and Approval Workflow

    Requested Enhancement Suggestions

    Refund Amount Limits by Role

    Configure maximum refund values per user role.

    Example:
    Front Desk Agent/Trainee: up to €50-100
    Supervisor: up to €500
    Manager: unlimited

    Refund Approval Workflow

    • Refunds exceeding a configured threshold require approval from an authorized user.
    • Approval can be completed within Mews before funds are returned.

    Separate Refund Permission

    • Decouple refunds from other billing permissions (rebates, reissues, bill owner changes, etc.).
    • Allow customers to grant refund access without exposing unrelated financial actions.

    Optional Warning/Confirmation Controls

    • Alert users when attempting to refund the full payment amount.
    • Require an additional confirmation step for high-value refunds.

    Business Impact
    - Reduces accidental revenue loss from incorrect refunds.
    - Supports properties with frequent staff turnover and seasonal employees.
    - Maintains operational agility at the front desk.
    - Improves segregation of duties and financial governance.
    - Reduces supervisory workload while preserving appropriate financial controls.

    Requested Enhancement Suggestions

    Refund Amount Limits by Role

    Configure maximum refund values per user role.

    Example:
    Front Desk Agent/Trainee: up to €50-100
    Supervisor: up to €500
    Manager: unlimited

    Refund Approval Workflow

    • Refunds exceeding a configured threshold require approval from an authorized user.
    • Approval can be completed within Mews before funds are returned.

    Separate Refund Permission

    • Decouple refunds from other billing permissions (rebates, reissues, bill owner changes, etc.).
    • Allow customers to grant refund access without exposing unrelated financial actions.

    Optional Warning/Confirmation Controls

    • Alert users when attempting to refund the full payment amount.
    • Require an additional confirmation step for high-value refunds.

    Business… more

    2 votes

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12. Availability & Occupancy Report Export Improvement

    The report is functionally comprehensive but prioritizes data completeness over usability. Customers often struggle with it because the report is designed as a data export rather than a management report. The concerns are poor readability, no executive summary, and too much detail by default.

    Some improvement requests:

    • Users are presented with 16 tabs and more than 100 daily columns per sheet, making key operational insights difficult to identify.

    • Consider introducing a summary dashboard with occupancy, availability, arrivals, departures, ADR, and exception metrics, while moving room-level detail to secondary drill-down tabs.

    • This would significantly improve readability and reduce the perception that the report contains excessive information.

    The report is functionally comprehensive but prioritizes data completeness over usability. Customers often struggle with it because the report is designed as a data export rather than a management report. The concerns are poor readability, no executive summary, and too much detail by default.

    Some improvement requests:

    • Users are presented with 16 tabs and more than 100 daily columns per sheet, making key operational insights difficult to identify.

    • Consider introducing a summary dashboard with occupancy, availability, arrivals, departures, ADR, and exception metrics, while moving room-level detail to secondary drill-down tabs.

    • This would significantly improve readability and reduce the perception that… more

    2 votes

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13. Include User Profile ID in User Exports

    Currently, User Profile exports provide comprehensive user information, including user name, email, roles, properties, permissions, authentication settings, account status, creation date, and last login details. However, the export does not include the User Profile ID.

    We would like the User Profile ID to be added as a dedicated column in both:

    • Property-level User Exports
    • Multi-property / Portfolio-level User Exports

    Having access to the User Profile ID would significantly simplify:

    • User auditing and administration
    • API and integration troubleshooting
    • Cross-referencing users between exports, logs, and backend systems
    • Bulk management and reporting activities

    This enhancement would make bulk User exports more complete and reduce the need for manual lookups when identifying users across systems.

    Additional Improvement Suggestions

    While enhancing User Exports, it may also be valuable to include:

    • Last Password Change Date (for non-SSO users)
    • Last Permission/Role Update Date
    • User Creator (who created the account)
    • User Deactivation Date
    • Last Property Accessed
    • SSO Provider Name (Microsoft, Google, Okta, etc.)
    • Account Type (Human User, Service Account, Integration User)
    • Total Number of Assigned Properties
    • MFA Status as a Dedicated Column rather than embedded in Authentication details
    • Last Activity Date (more useful than login alone in some auditing scenarios)

    Of these, I'd particularly recommend User Profile ID, User Creator, Role Last Modified Date, and Deactivation Date, as they provide the strongest operational and audit value.

    Currently, User Profile exports provide comprehensive user information, including user name, email, roles, properties, permissions, authentication settings, account status, creation date, and last login details. However, the export does not include the User Profile ID.

    We would like the User Profile ID to be added as a dedicated column in both:

    • Property-level User Exports
    • Multi-property / Portfolio-level User Exports

    Having access to the User Profile ID would significantly simplify:

    • User auditing and administration
    • API and integration troubleshooting
    • Cross-referencing users between exports, logs, and backend systems
    • Bulk management and reporting activities

    This enhancement would make bulk User exports more complete and… more

    2 votes

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14. Provide summarized/grouped invoice layout for group and corporate billing

    Problem

    Customers managing group reservations find the current invoice difficult to read because it displays individual consumed postings and package components for every room and guest. For larger bookings, invoices become excessively detailed and are not suitable for finance and accounting teams.

    Desired Outcome

    Allow invoices to be generated in a summarized format that:

    -Groups charges by revenue category.
    -Consolidates repeated products/services.
    -Displays supporting stay information separately.
    -Includes a tax summary by VAT rate.
    -Maintains accounting accuracy while reducing invoice length.

    Example

    Instead of:

    Room package
    Breakfast
    Breakfast
    City tax
    Breakfast
    Breakfast

    display:

    Accommodation (10 rooms) €2,220
    Tourism fee €60
    Breakfast package €345

    with:

    • stay dates
    • guest list
    • room numbers
    • VAT breakdown

    displayed in separate sections.

    Business Value
    - Cleaner invoices for group bookings.
    - Better alignment with common hotel PMS invoicing standards.
    - Increased ease of readability.
    - Easier reconciliation for corporate accounting departments.
    - More professional presentation for guest-facing documents.

    Problem

    Customers managing group reservations find the current invoice difficult to read because it displays individual consumed postings and package components for every room and guest. For larger bookings, invoices become excessively detailed and are not suitable for finance and accounting teams.

    Desired Outcome

    Allow invoices to be generated in a summarized format that:

    -Groups charges by revenue category.
    -Consolidates repeated products/services.
    -Displays supporting stay information separately.
    -Includes a tax summary by VAT rate.
    -Maintains accounting accuracy while reducing invoice length.

    Example

    Instead of:

    Room package
    Breakfast
    Breakfast
    City tax
    Breakfast
    Breakfast

    display:

    Accommodation (10 rooms) €2,220
    Tourism fee €60… more

    2 votes

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15. Package Price Estimation and Breakdown for Product Rules

    Problem

    Currently, when creating package rates using Product Rules, Revenue Managers have no intuitive way to understand how the final package price is calculated. The only reliable method is to create a test booking and review the resulting pricing, which is both time-consuming and prone to misinterpretation.

    This creates challenges when validating package setups, especially when determining whether products are included, excluded, or distributed correctly within the total package rate. Misconfigurations can easily go unnoticed until after the package is already available for booking.

    Proposed Solution

    Add a pricing preview directly within the Product Rule configuration that provides an estimated breakdown of the package price before the rate is deployed.

    Potential approaches:

    UI-Based Pricing Preview

    Display a real-time breakdown showing:
    - Accommodation rate
    - Included products/services
    - Product pricing contribution
    - Total estimated package value
    - Distribution of revenue across components
    - Allow users to select sample dates and occupancy levels to preview different scenarios.

    AI-Powered Estimation

    Generate intelligent pricing simulations based on:
    - Current accommodation rates
    - Product Rule configuration
    - Occupancy and date selections
    - Highlight potential anomalies or unexpected pricing outcomes before publishing.

    Benefits

    • Reduces the need for repetitive test bookings.
    • Helps Revenue Managers validate package configurations more efficiently.
    • Improves transparency around package pricing and revenue distribution.
    • Reduces errors related to included/excluded products.
    • Increases confidence when creating and modifying package offers.

    Expected Outcome

    Revenue Managers should be able to understand the expected package price and component breakdown directly from the Product Rule interface, without needing to create test reservations. This would make package creation more intuitive, reduce setup errors, and provide clearer expectations regarding how pricing is distributed across accommodation and ancillary products.

    Problem

    Currently, when creating package rates using Product Rules, Revenue Managers have no intuitive way to understand how the final package price is calculated. The only reliable method is to create a test booking and review the resulting pricing, which is both time-consuming and prone to misinterpretation.

    This creates challenges when validating package setups, especially when determining whether products are included, excluded, or distributed correctly within the total package rate. Misconfigurations can easily go unnoticed until after the package is already available for booking.

    Proposed Solution

    Add a pricing preview directly within the Product Rule configuration that provides an estimated… more

    2 votes

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16. Re-evaluate tax exemption eligibility when reservation length crosses tax-exempt threshold

    Problem

    For jurisdictions where guests become tax-exempt after a certain length of stay (for example, 30+ days), Mews calculates tax when each night is posted and locks that calculation permanently.

    If a reservation is initially below the exemption threshold and is later extended beyond it, only the newly created nights receive the exemption. Previously posted nights remain taxable, requiring manual correction.

    Business Impact

    • Significant manual effort for properties managing long-term stays.
    • Increased risk of tax correction errors.

    Proposed Solution

    Provide a controlled mechanism to re-evaluate tax exemption eligibility when a reservation crosses a configured threshold.

    Potential approaches:

    • Automatically recalculate eligible, uninvoiced nights.
    • Allow a user-initiated "Recalculate Tax Exemption" action with appropriate permissions.
    • Provide warnings when extending a stay across a tax exemption threshold.
    • Recalculate only where fiscal/compliance requirements permit.

    Problem

    For jurisdictions where guests become tax-exempt after a certain length of stay (for example, 30+ days), Mews calculates tax when each night is posted and locks that calculation permanently.

    If a reservation is initially below the exemption threshold and is later extended beyond it, only the newly created nights receive the exemption. Previously posted nights remain taxable, requiring manual correction.

    Business Impact

    • Significant manual effort for properties managing long-term stays.
    • Increased risk of tax correction errors.

    Proposed Solution

    Provide a controlled mechanism to re-evaluate tax exemption eligibility when a reservation crosses a configured threshold.

    Potential approaches:

    • Automatically recalculate eligible,… more
    2 votes

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17. Require guests to enter the exact age of each child in the Booking Engine

    The Mews Booking Engine should allow properties to require guests to enter the exact age of each child included in a reservation.

    Simply asking for the number of children is often not sufficient, as a child’s age can affect:

    Room occupancy and maximum capacity
    Availability of suitable beds or cots
    Pricing and child discounts
    Breakfast charges
    Which room types can accommodate the family

    Collecting the exact ages during the booking process would help properties offer the correct room and price from the beginning. It would also reduce the need to contact guests afterwards for additional information and help prevent bookings that do not comply with a room’s occupancy rules.

    The age should be based on how old the child will be on the arrival date, rather than their age on the date the reservation is made.

    Ideally, properties should be able to make this a mandatory field.

    The Mews Booking Engine should allow properties to require guests to enter the exact age of each child included in a reservation.

    Simply asking for the number of children is often not sufficient, as a child’s age can affect:

    Room occupancy and maximum capacity
    Availability of suitable beds or cots
    Pricing and child discounts
    Breakfast charges
    Which room types can accommodate the family

    Collecting the exact ages during the booking process would help properties offer the correct room and price from the beginning. It would also reduce the need to contact guests afterwards for additional information and help prevent bookings… more

    2 votes

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18. Mandatory e-mail field

    I would like to have the opportunity to configure profile fields as mandatory or optional. For example, for us it is very important to ensure that all guests that check-in have a valid, non-OTA e-mail address.

    E-mail address is currently an optional field. we would like to have the ability to make it mandatory.

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19. Reservation overview

    In Reservation overview if you want to look another date, you must click DATE, then SEE REPORT.
    Just adding 2 ARROW´S BUTONS would be such a good improvment to navigate forward or backwards. Faster search, less clicks, no choosing dates. Simple
    --> Tomorrow Overview
    <-- Yesterday Overview

    2 votes

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20. Expose Voucher Code on Reservations and Reports

    Problem Statement

    Currently, Mews allows users to search and report on reservations using the Voucher Name. However, a single voucher name can be associated with multiple voucher codes throughout a season or campaign. While the voucher name is available in reservation reporting, the specific voucher code used to redeem the reservation is not visible on the reservation or in standard reservation reports.

    This makes it difficult for properties to accurately track voucher redemption performance and analyze the usage of individual voucher campaigns.

    Requested Enhancement

    Add the redeemed Voucher Code as a field that:

    • Is visible on the reservation details.
    • Can be searched and filtered within Mews.
    • Can be included as a column in Reservation Reports and other relevant reporting tools.
    • Is available for exports and custom reporting.
    • Is Customizable for correction and last minute add when manual intervention is required

    Alternatively, if the voucher code already exists in the backend/API, expose it as a reportable and searchable field within the Mews UI.

    Problem Statement

    Currently, Mews allows users to search and report on reservations using the Voucher Name. However, a single voucher name can be associated with multiple voucher codes throughout a season or campaign. While the voucher name is available in reservation reporting, the specific voucher code used to redeem the reservation is not visible on the reservation or in standard reservation reports.

    This makes it difficult for properties to accurately track voucher redemption performance and analyze the usage of individual voucher campaigns.

    Requested Enhancement

    Add the redeemed Voucher Code as a field that:

    • Is visible on the reservation details.
    • Can… more
    2 votes

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