2189 results found

1. Flexible Charge Splitting for Invoicing

   We require the ability to split the monetary amount (charge) of a single item or a total bill across multiple payment accounts or invoices. The current system only allows splitting products or payment transactions, not the value itself.

   The current lack of charge splitting creates three major invoicing issues:

   Shared Room Cost: It is impossible to split the cost of one room night (e.g., 1000 kr) equally between two guests (500 kr each) to generate individual receipts/invoices for their correct share.

   Custom Amount Allocation: We cannot assign specific, custom amounts from a single total (e.g., 2000 kr total) to different invoices (e.g., 1500 kr to Company A, and 500 kr to Company B).

   Equal Division: We cannot automatically or manually split the grand total of a booking equally between a set number of companies (e.g., dividing the entire cost equally among 3 firms).

   This forces manual workarounds and prevents us from issuing correct, compliant receipts and invoices that match the customer's desired split.

   The billing module must allow users to select a charge or total amount and specify how the monetary value should be split across two or more payment accounts (invoices, companies, or individual guests). This function must support both percentage and fixed amount splits.

   Ensures 100% accurate invoicing, eliminates tedious manual accounting work, and provides correct documentation (receipts/invoices) to all paying parties.

   We require the ability to split the monetary amount (charge) of a single item or a total bill across multiple payment accounts or invoices. The current system only allows splitting products or payment transactions, not the value itself.

   The current lack of charge splitting creates three major invoicing issues:

   Shared Room Cost: It is impossible to split the cost of one room night (e.g., 1000 kr) equally between two guests (500 kr each) to generate individual receipts/invoices for their correct share.

   Custom Amount Allocation: We cannot assign specific, custom amounts from a single total (e.g., 2000 kr total) to different… more

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2. Enhanced Guest and Occupancy Management for Shared Rooms

   We require a solution to accurately manage single room reservations where multiple guests (sharers) have varying arrival and departure dates within the booked period. The current system limits us to registering a static guest count for the entire stay, which results in inaccurate occupancy data and complex billing scenarios (especially concerning automated price codes like breakfast).

   Key Requirements (The Three Needs)
   To correctly support shared rooms with dynamic occupancy, the system must address the following three critical needs:

   Need 1: Shared Guest Linking
   The ability to link multiple individual guests ("sharers") to a single room reservation.

   Need 2: Critical Dynamic Occupancy Tracking (Day-by-Day Guest Count)
   The ability to assign individual Check-in and Check-out dates to each linked guest, AND the ability to directly adjust the numerical guest count/occupancy on a day-by-day (per-night) basis.

   Rationale: This is essential to ensure that automated price codes (e.g., those including breakfast or resort fees) correctly reflect the true number of occupants each night, preventing incorrect deductions or charges even if the final room rate has been manually adjusted.

   Need 3: Dynamic Billing Allocation
   The ability to accurately split or allocate the room rate for any given night between the guests linked to the room. If two guests share a room for one night, the room rate must be easily divisible and traceable to the respective guests/invoices.

   We require a solution to accurately manage single room reservations where multiple guests (sharers) have varying arrival and departure dates within the booked period. The current system limits us to registering a static guest count for the entire stay, which results in inaccurate occupancy data and complex billing scenarios (especially concerning automated price codes like breakfast).

   Key Requirements (The Three Needs)
   To correctly support shared rooms with dynamic occupancy, the system must address the following three critical needs:

   Need 1: Shared Guest Linking
   The ability to link multiple individual guests ("sharers") to a single room reservation.

   Need 2: Critical Dynamic… more

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3. Search bar - travel agency contract showed as result also for other properties of the chain

   The current behavior of search bar with Travel Agency contracts is misleading.
   In practice, we are being redirected from one property to another without being fully aware of it.
   Furthermore, when you have different properties, Travel Agency contracts will appear, without the possibility, unless one clicks on them, to understand which property each of them refers to.
   From our perspective, the expected behavior would be to display only the contract related to the property currently in use.
   Alternatively, if it should function in the same way as Companies, it should not be necessary to enter it separately for each individual property.

   Available for clarifications.
   Many thanks!

   The current behavior of search bar with Travel Agency contracts is misleading.
   In practice, we are being redirected from one property to another without being fully aware of it.
   Furthermore, when you have different properties, Travel Agency contracts will appear, without the possibility, unless one clicks on them, to understand which property each of them refers to.
   From our perspective, the expected behavior would be to display only the contract related to the property currently in use.
   Alternatively, if it should function in the same way as Companies, it should not be necessary to enter it separately for each individual… more

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4. task for balance is not 0

   It should be possible for a task to be created automatically if there is an outstanding balance in a reservation one day after departure.
   At the moment, it is only possible to create a control task. However, this task is also created if the balance is 0 one day after departure. Mews should first perform a check and then create a task only if the balance is not 0.

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5. Ability to Allocate Specific Nights and Items to Different Profiles/Bills

   We would like more granular control over billing automation.
   Currently, the system allows certain items to be moved automatically to other profiles or bills, which is helpful, but not sufficient for our operational needs.

   We are requesting the ability to:

   Select specific nights of a reservation and automatically route those charges to a different profile or bill.

   Select specific items (e.g., certain rate components or extras) to be billed to a separate profile or folio.

   This workflow exists in systems like Opera and OneQ (commonly used in Hilton hotels), where items can be assigned as:

   PM (Paymaster) – charges routed to a master or group bill.

   POA (Pay Own Account) – charges retained on the guest’s personal bill.

   This level of flexibility would allow us to accurately manage split stays, company vs. personal charges, or multi-profile billing scenarios, without needing to manually adjust after posting.

   We would like more granular control over billing automation.
   Currently, the system allows certain items to be moved automatically to other profiles or bills, which is helpful, but not sufficient for our operational needs.

   We are requesting the ability to:

   Select specific nights of a reservation and automatically route those charges to a different profile or bill.

   Select specific items (e.g., certain rate components or extras) to be billed to a separate profile or folio.

   This workflow exists in systems like Opera and OneQ (commonly used in Hilton hotels), where items can be assigned as:

   PM (Paymaster) – charges routed… more

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6. Durchschnittspreis

   der Durchschnittspreis im Verfügbarkeits und Belegungsbericht, mach leider keinen Sinn, weil hier werden einfach die Preise der einzelnen Kategorien addiert und dann durch die Anzahl der Kategorien geteilt. Wir haben haben viel mehr Standard Zimmer als Suiten. Somit ist der Preis nichtssagend. Außerdem ist er in der Belegung also auch in der Verfügbarkeit der selbe

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7. Price Hierarchy fixed percentage for offset between room type RMS

   It would be very helpful if a percentage could be stored in the price hierarchy to specify the price difference between room types.

   When we merged two room types, the occupancy rate of the subordinate room category stopped being displayed, and it became impossible to adjust prices individually or override the price hierarchy.

   Therefore, we reversed the merger.

   An easy way could be to work with fixed percentages in the price hierarchy.

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8. Bei Zahlungen keine neue Rechnungsnummer vergeben

   Wenn Gäste online buchen & Zahlen, wird eine Rechnung (Rechnungsnummer X) erstellt. Wenn der Gast dann eincheckt, wird nach Rechnungsstellung eine "Zahlung" erstellt mit einer neuen Rechnungsnummer. Dadurch gibt es extrem viele Rechnungsnummern, was es für die Finanzbuchhaltung sehr unübersichtlich macht. Kann man Rechnungen / Anzahlungen & Zahlungen sinnvoll kennzeichnen? Können Gutschriften dementsprechend als "Gutschrift" gekennzeichnet werden.

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9. Add room-count restrictions for reservations and daily inventory (min/max)

   Idea:

   It would be extremely useful to introduce two new restriction options that control rate availability based on room count – both on the reservation level and the daily inventory level. These are different use cases but equally important for pricing strategies.

   • Reservation-based restriction: Min/Max rooms per booking What we need:

   A setting that makes a rate bookable only from X rooms or only up to X rooms within one reservation.

   Why:

   Group rates: Should appear only when a reservation contains at least 10 rooms.

   Promo / early bird / code rates: Should be limited to a small number of rooms per booking (e.g. max 2 rooms) to avoid misuse by larger groups.

   This would reduce manual checks, prevent incorrect bookings, and improve segmentation.

   • Inventory-based restriction: Max rooms per day for a specific rate What we need:

   A restriction that caps how many rooms per day can be sold under a specific rate (e.g. “Early Bird available for the first 10 rooms/day”).

   Why:

   Currently, it’s possible to restrict by category, but not by a simple daily room limit across the whole inventory.
   For revenue management, this is essential to avoid overselling discounted inventory.

   Use cases:

   Limited Early Bird / Flash Sale availability

   Controlled promotions without manual closures

   Protecting higher BAR levels once the daily allocation is sold

   Idea:

   It would be extremely useful to introduce two new restriction options that control rate availability based on room count – both on the reservation level and the daily inventory level. These are different use cases but equally important for pricing strategies.

   • Reservation-based restriction: Min/Max rooms per booking What we need:

   A setting that makes a rate bookable only from X rooms or only up to X rooms within one reservation.

   Why:

   Group rates: Should appear only when a reservation contains at least 10 rooms.

   Promo / early bird / code rates: Should be limited to a small number of… more

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10. Have one line item in open bill when adding multiple products from additional service to a bill

    When adding multiple quantities of the same additional service product to an open bill, the display is different depending on the quantity selected when adding the product.
    - When I input a quantity of 10 or less of the product, the open bill shows each individual product as an individual line on the open bill.
    - When I input a quantity of more than 10 of the product, the open bill shows one line that groups all those products.
    Property would like that one grouped line is displayed on the open bill regardless of the quantity, as this makes it much easier and quicker to update/delete the product posting (instead of having the update/delete each individual line).

    When adding multiple quantities of the same additional service product to an open bill, the display is different depending on the quantity selected when adding the product.
    - When I input a quantity of 10 or less of the product, the open bill shows each individual product as an individual line on the open bill.
    - When I input a quantity of more than 10 of the product, the open bill shows one line that groups all those products.
    Property would like that one grouped line is displayed on the open bill regardless of the quantity, as this makes it… more

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11. Timeline: Introducing Colour-Coding for Key Booking Insights

    Dear MEWS Team,

    I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.

    While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.

    Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.

    Here are some examples of what colour-coding could highlight:
    • Payment Status (e.g., prepaid, pending, partially paid, failed)
    • Booking Source (direct, OTA, agency, corporate)
    • Rate Type / Package (standard, non-refundable, special offer)
    • VIP Status or Guest Segments
    • Maintenance Blocks vs. Operational Blocks

    This would significantly speed up decision-making during busy shifts, reduce the need to open reservations one by one, and enhance the usability of the Timeline as a strategic, real-time overview tool.

    Thank you for considering this improvement. I truly believe it would provide tangible value to all MEWS users!

    Dear MEWS Team,

    I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.

    While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.

    Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.

    Here are some examples of what colour-coding could highlight:
    • Payment Status (e.g., prepaid, pending, partially paid, failed)
    • Booking Source… more

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12. SKIP Rates restrictions

    Sería de gran ayuda un permiso de Usuario que permita saltar restricciones de tarifas a la hora de introducir reservas.

    En nuestro caso trabajamos con tarifas que están limitadas por mínimas y máximas estancias de x noches. Y en ocasiones tenemos que hacer excepciones para prolongaciones de clientes.

    Así que nos vemos obligados a quitar la restricción para poder introducir la reserva, y volver a ponerla.

    Esto se solucionaría con un permiso para saltar restricciones.

    Saludos,

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13. Bonjour, j'ai créé un groupe de 10 chambres, mais je veux ajouter une chambre a ce groupe, une personne s'est ajouter à la dernière minute.

    Bonjour, j'ai créé un groupe de 10 chambres, mais je veux ajouter une chambre a ce groupe, une personne s'est ajouter à la dernière minute. J'ai essayé de plusieurs façon mais rien n'y fait. Les groupes ne sont jamais fixes il peut y avoir des chambres en moins ou en plus.

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14. Newsletter as a email template

    Smaller hotels in our chain would like to be able to send newsletters to specific groups of guests, and having a mail template to adjust between seasons and campaign would be a simple way to handle this locally at the hotel.

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15. Faster way to change rooms status to Inspected

    Faster way to change rooms status to Inspected

    It would be great to be able to batch-update the status of rooms, this way I can select all rooms that have been cleaned and inspected and update them in just one click. It could be like the checkout feature that allows you to batch check out.

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16. Cancel all products when reservation is cancelled

    When adding a product to an open bill, even though the product is linked to the reservation, if the reservation is canceleld the productstays charged. Any product that is linked to a reservation, wether it is a bookable product or not should be cancelled automatically when the reservation is cancelled.

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17. Timeline jumps when clicking on a reservation

    Since some days the timeline always jumps/ changes in a way that the reservation clicked on appears in the middle of the window on the left side. Also if you just want to move a reservation to another space. This is really annoying.
    couldn't you change this back?

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18. Tipping cleaners via Qr code in the rooms

    There is less and less cash money in the wallets of the guests. We would be happy if there was a Mews-integrated Qr-code solution for the room cleaners, which can be distributed in the rooms so that guests can tip about it. I was inspired by the provider "Tippie" > https://tippie.de/ . They offer exactly that, but unfortunately not Mews integrated

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19. Personalize custom links per user

    Can we personalize the custom links per user not per property? This would really help us on the user side to have an easier access on daily business

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20. gästedaten

    Automatische Suche/ Eingabe von Bundesländern. Ich empfinde es als äußerst mühsam, die Bundesländer selbst "auswählen zu müssen". Speziell wird bei Bundesland dann nicht nur die Österreichischen Bundesländer angezeigt - sonder alle (aus Italien, Deutschland, Schweiz). Trotz das ich bereits Land Österreich ausgwählt hätte.
    In Zeiter der Digitalisierung und KI - sollte das Programm von der Postleitzahl und Land - das Bundesland selbst "raussuchen können". Ich selbst benutze zu 90% dazu auch Google

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