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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. It would be great if there is a possibility to make a split in the rate in different accounting ledger, without the guests seeying it.
    So like you can do by product rules, but than completly without the guest seeying your split.
    You can now put on bill as package, but then the guest still sees the product on the confirmation.

    2 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. When a note is created in a Reservation there are times that a corresponding Task must be created based upon the notes. These are currently two separate functions.

    Example:
    Note: Wedding Package
    Task: Wedding Package, deliver chilled Champagne, cheese and crackers by 4pm, 6/21/21.

    It would be great if the Note section you had an option to create a corresponding task at the same time. Thereby insuring a specific note is not missed as a Task.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When you add a product on the reservation screen, it would be nice to be able to select what date you want it for instead of being put for the all stay and after have to cancel the date you don't want it

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  4. At the moment, it can be hard to tell if an invoice has been emailed to the client or not. can the email button be turned red or something to show if the email has been sent.

    2 votes

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  5. Would like to see Managers Report with expandable categories like the Accounting Report. Hotels use a Flash Report which is a combination of statistics, revenues broken down by type and often need detail information of the other revenues for their Flash Report. This report is generated daily but also there is a need to see each day in the month format. Some properties want basic information, other more granular. Additional Statistics by Market Segment should be added so all this information is on one page in one place rather than run 3 different reports and manually input into an Excel…

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. Confirmed, Consumed and Forecasted Revenue, Room Nights and ADR on the books by Market Segment for a specific date span. Example, if I wanted to see on Total On the Books for June and today is June 10, I would select June 1 to June 30 date span. This would show me consumed revenue for the first 9 days and confirmed revenue from June 10 to June 30. Summary Report only. No details other than options to show all Segments or just Transient, Group, House Use, Comp, Out of Order. Total at the Bottom of the report, Days of the…

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  7. Allow for a 'rate cap' or 'maximum threshold' for space categories that are derived by a percentage increase off the base rate.

    For example: a space category that decreases 20% off base rate would not be allowed to reach below $.xx or above $.xx

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. I have been facing an issue with my timeline and task donuts as it does not gives me real time data and my timeline if i resolve the overbooking it still keeps on showing the red or orange line for overbooking so i need to log in again and then it gets resolve and this is what we are facing since 2 months and they are still working on the issue lol since 2 months and they will get back to us when they have something lol almost 2 months???

    The best part is when I reach them out for…

    2 votes

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    Hello from the Mews product team,

    Thank you for your feedback, we are investigating the case you have reported with regards to issues when refreshing the timeline and would like to apologise for any inconvenience caused

  9. L'écran "aperçu des réservations" montre les arrivées en commençant par les prénoms et non les noms. Ceci serait plus simple d'avoir les noms des clients EN ENTIER, même sans le prénom!

    The "Reservation overview" screen shows arrivals starting with first names and not last names. It would be easier to have the names of the clients IN FULL, even without the first name!

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  10. I would like to be able to easily identify the costs of the items I have selected in the billing screen so that I don't spend time calculating whilst my guests wait for the bill to be closed.

    It would also be helpful when calculating the amount due and managing deposits..

    2 votes

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  11. Why do I get to group billing first when clicking on billing on a specific booking from the reservation overview? It´s good that group billing is an option but I should be taken to the guest bill first and have the option to go to the group bill second.

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Would it be feasible to haven an option to exclude companies in the Bills & Invoices overview? You could have in addition to the search option an additional field with all the possible companies where you could deselect the companies who you know have already settled the bill, but that is not yet booked to system? For us for example Booking.com transfers the payment beginning of the month so these open bills are not really interested on our day-to-day accounting.

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. When we receive bookings from destination management companies, the original source of the bookings often come from travel agents before they are sent to a destination mangement company and finally the PMS. In Mews, we are only able to view a single travel agency which means that we can only see the name of the destination management company; we are not able to see the name of the travel agencies that made the original bookings.

    We would like our sales and marketing teams to have insights on the travel agencies that are making reservations.

    2 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  14. As a reservations agent I would like to quickly view the tasks assigned to me when I start my shift.

    2 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  15. Allow users to view the name and reservation number for tasks attached to reservations.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  16. When clicking on a specific unit, there is a section where you can see all the OOO that are scheduled for that unit and any future OOO scheduled as well. It would be nice to also be able to see what future reservations are scheduled for that unit, in the event we need to see which unit is available for an extended stay booking far out on the calendar.

    2 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. 2 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Action log of the reservations should also include a date/time when guest modified their marketing preferences (accepting or not to receive marketing emails).

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  19. At the moment, when you need to allocate the rooms for the arrivals of the day, the display bar shows you ALL the rooms, even those that are out of service, occupied, or reserved. Which doesn't make any sense because there is way too much scrolling up and down to find a "vacant inspected room"

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. The Rooming List can be used to add numerous reservations in one go. One of the necessities of this type of import is to be able to calibrate the reservations in one go also. Thus, if the client chooses that all the persons in the group need to pay their extra by themselves, then the Cashlist internals function needs to be ticked the same amount of times in Commander.

    Allow the Rooming List to also populate certain internals directly into the reservations/profiles in order to populate the information in one go.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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