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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1891 results found

  1. In order to better manage / reconcile: External Payments (domestic payment cards/cc, e.g.) and Commissions Payable - flexibility to set 'Automatically Create an Accounts Receivable entry' would add value to Accounting teams worldwide.

    1 vote

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  2. Could there be an option to automatically send the invoices after issuing them? The same option exists with normal bills, and it would be great as sometimes people forget and then we are waiting for our money.

    1 vote

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  3. see the room rate for long term stays without creating any guest profile or reservation. The guest change his idea to make a reservation

    1 vote

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  4. It would be helpful to adjust the Mews Ops dashboard to our companies specific needs. Currently this dashboard is static and not modular.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. Hello,

    Just want to give feedback and maybe you do have this issue under your To Do list.

    Guest's check in and check out in mews.
    Then guests do have reservations for next night and next next day, for different rate etc.

    Reception is not able to make key in the same room for two different reservations, in this case we do it manually. Sometimes, payment is paid, key cards are made, the CHECK IN button is forgotten.

    Same situation, if a guest checks out and pays his bill, then some sale spich and reception forgot to press the CHECK…

    1 vote

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  6. When using the search bar for reservation 123 Mews often displays too many results as it includes anything with 1 , 2 , or 3. Recently had to search for confirmation 61 and the list of matching results was too long. Should be able to filter exact search therefore returns one match as the reservation is a unique number.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  7. A feature to post a fixed charge to roll on a specific date, so that you do not have to remember to post the revenue on the correct day - less chance of error this way

    1 vote

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  8. add a shortcut button for "create keycard" in Reservation overview (or later by
    clicking on details or check-in)

    1 vote

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    2 comments  ·  Other  ·  Admin →
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  9. We are using the 'New Mews Terminal Payment' tool since few month already.
    This is very helpfull indeed, except for the group on C/O this morning

    Most of people in the group are 'Blind or partially sighted'
    They had problem with the 'Mews Terminal( The terminal has no '''MARK' or feeling option on the screen to enter their PIN code to confirm payment.

    How would you solve this in future ?

    1 vote

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  10. Tasks Management: certain automated events in Mews create Automated Tasks. Admins would love the option to disable some of the recurring tasks

    Most automated Tasks, except for the Manual Settlement task enabled in the rate group setting, do not currently have the setting to edit/disable the task at will (for example: when payment requests are fulfilled).

    1 vote

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  11. Total amount of pre-authorizations, currently there is only a list but not a total amount. We can see this amount in reports and from the client's profile for consumption control

    1 vote

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  12. Block desk agents from accessing the cashier report in order to allow for blind drops for cash handling. Have system close and reset cashiers when it switches over to the new day.

    1 vote

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  13. It would be awesome and time saving to have a search bar in the check out report screen - instead of having to ctrl + F to find reservation here as this screen is amazing to use for checkouts and being able to see the bill balance but alas without a search bar its not 100% of the way there.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. When we want to post for example minibar to a guest bill on checkout - this is 6+ clicks - it would be awesome to have a drop down menu on the bill page which you select the service to be posted and it automatically creates a bill. This saves in many cases very precious time on checkout both for the staff but more importantly the guests.

    I am aware its less clicks from the checkout doughnut - but here you have to ctrl + f to find the room etc so time wise you do not save any time…

    1 vote

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  15. It would be really useful for us to have the ability, in a group reservation, to configure the consumption of products for each day in different ways.
    Example for a 3 night stay:
    - With the first night: consumption of one dinner only
    - With the second night: consumption of breakfast, lunch and supper
    - With the 3rd night: consumption of breakfast, dinner and supper. Plus the consumption of lunch on the morning of departure.
    So, for example, our kitchen team could know the number of products to prepare for each day simply by consulting the Product Report.

    1 vote

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  16. We have collaborators who have left the company, and we haven't been able to revoke their permissions. As a policy, we don't delete user accounts but rather remove their permissions. However, we've encountered cases where we can't do this because they have scheduled automatic reports, and as administrators, we can't view or remove them.

    1 vote

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  17. I'd like to make a suggestion regarding our hotels. As they are owned by multiple owners, each one is assigned different rooms. Profit sharing is based on the revenue generated by these rooms. Therefore, we need each room to have a separate accounting account

    1 vote

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  18. It would be helpful if the search bar could also detect words or numbers that are written in the notes of a product.

    1 vote

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  19. 1 vote

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  20. If you add a new reservation with a product . Firstly i add it with the Drop Down Product. Then mews adds the product price to the room rate in the editable field and below in the grey total amount. when i now edit the room rate it shows a second field with adtional product but my added product isnt shown the new rate is added with the local tay the right total amount. and now the bug comes when i now confirm the booking the additional product in may case a dog fee gets added. So the bug is…

    1 vote

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