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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1944 results found

  1. Would be great if it possible to move around the billing window to easier see the amount behind. For example when posting a no show fee etc

    1 vote

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  2. When we changed the tab under stay- Responsibility-Notify responsible employee about and removed Commander from that we stopped getting notifications when we get a cancellation from booking. We removed it because we didnt want to get emails after every booking we make in mews, is there some way so we can get the reservations notifications regarding the cancellations or it automatically always affect both ?

    1 vote

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  3. For properties that have connected their key software with Mews PMS, add a "read key" button to the departures list to find reservations quicker for check-out. Less typing or scanning through a long list...

    Maybe even add that button above the timeline. That way we could just put the guest's key on the card reader, click the button and instantly know exactly which room/ bed they are in.

    1 vote

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  4. Bij het wijzigen van arrangement in een bestaande reservering, worden items die niet in het nieuwe arrangement horen automatisch verwijderd. Momenteel moet dit handmatig gedaan worden.

    1 vote

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  5. Currently, once we click on the “Rate for additional nights” option, we can only choose our standard (public) rates, even though the initial reservation was created for a company rate. It would be great if that feature were extended.

    1 vote

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  6. 1 vote

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  7. In the basic rate, the price adjustment for additional occupancy or negative occupancy should be individually adjustable for each room. The invoices become increasingly distorted the greater the price difference between the rooms.
    The children's prices should either be adjustable as a percentage or also be adjustable per room, as the distortions here are also very strong.

    1 vote

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  8. It woudl be very helpful if we could visualize the calendar of availability along with the rates published and be able to see the MLOS restrictions and be able to modify these individually with 1 click.

    1 vote

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  9. Der Support bat uns, hier zu notieren, dass wir gerne die Voreinstellung der Uhrzeit für die "out of order" Einstellung ändern möchten. Aktuell steht diese auf 12 Uhr und muss in jeder einzelnen Sperrung auf die gewünschte Uhrzeit geändert werden. Da das Housekeeping über die App die Anreisebuchungen aber nicht sehen kann bis "out of order" gelöscht oder durch die Uhrzeit aufgehoben wird, möchten wir die Uhrzeit generell auf 8 Uhr setzen. Wäre also toll, wenn es die Einstellung gibt und jeder diese selbst bedienen kann.

    1 vote

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  10. Implement an improvement so that the payment related to outstanding invoices is displayed as in the payment tab of the customer profile (showing the invoice number that generated the account receivable), and not just the reference to the bill.

    1 vote

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  11. For example: Adding a time for breakfastreservation. Or if you use a product for dinner table reservation to give the option to inform about time, date and number of people

    1 vote

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  12. For Mews to alert Users with Push Notifications and banners about Missed Check-ins - especially if certain logical/successive actions are taken on a specific arrival directly but the user never clicked on the C/I button.

    1 vote

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  13. Hotels should be able to optimize space allocation by specific conditions or filters:

    -Check Out (make Hskp processes more efficient)
    -Group or family reservations
    -Floor/Bldg
    -Space Features/Preferences
    -By Length of Stay and floor selection

    1 vote

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  14. Once the registration card has been completed on the tablet during check-in, it is not possible to add additional products. The message ‘Refresh to see our offers’ is displayed and it is not possible to proceed.

    0 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  15. Right now a derived rate can only add a modifer to the parent for its base rate. It would be great if a derived rate could also have its own extra occupancy fee, modifiable from the parent's.

    For example, when deriving a breakfast included rate from a parent rate, one can not presently add a breakfast fee for any extra occupants on the derived rate which means two seperate parent rates have to be created and maintained limiting the usefullness of the derived rate concept.

    1 vote

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  16. Currently, MEWS allows only one due date per invoice, which creates challenges for businesses that require staged payments. Many hotels and event venues operate with structured payment terms where deposits and balances are due at different times.

    For example, a typical payment schedule might look like this:

    Upon Booking: A percentage due within a set number of days
    Months Before Check-in: Another percentage due
    Final Payment: Full balance due before arrival
    At the moment, tracking these due dates manually or through workarounds is inefficient. The AR account tracking feature does not fully solve the issue, as it does not allow…

    1 vote

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    1. I would love to be able to lock reservations on the dashboard instead of goin into the full reservation, sometimes we book 15-20 reservations under one person and then when we are done we run the card for deposits and sperate the bills. It would be a great practice to be able to lock them without going back into them.
    2. I would love if the employees name came up next to when a reservation was cancelled right now it just gives you the date and time but adding the employee like you do when it's created could elevatie the discovery…
    1 vote

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  17. Could you please separate by columns in the BILL AND INVOICES REPORT. For each line, tax base, % tax aplied, tax aplied.
    Por example per invoice:

    • INVOICE NUMBER: 2356547
    • INVOICE DATE : NOVEMBER 2024
    • NAME OF CLIENT: PHIL SMITH
    • TAX CODE: A4356859
    • ADDRESS: Madison Avenue 343 CU 54459 New York USA / /10% TAX BASE: 2000€
    • % TAX 1: 10%
    • TAX 1: 100
    • % TAX 2: 21%
    • TAX 2: 210€
    • TOTAL INVOICE: 2310€

    At the moment with the provided report we cannot separate it, we do not have this breakdown…

    1 vote

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  18. Besteht die Möglichkeit die gutschriebenen Debitoren, die durch eine neue Rechnungsnummer ersetzt wurde, aus der Liste der City Ledgers zu entfernen oder anderes zu filtern?
    Zur Zeit laufen dort alle Debitoren ein, auch die, die eigentlich nicht aktiv sind.

    1 vote

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  19. Er moet een melding/pop-up komen als je een reservering met hond/huisdier verschuift naar een huisdiervrije accommodatie/kamer.

    1 vote

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