2178 results found
-
disallow invoicing with incomplete billing details
It would be amazing if an invoice cannot be made if and when the billing details are not completed in the company profile. Now the employee from reservations already grants the 'invoiceable' privilage to a company so that the receptionist know they dont have to take deposit payment at check-in. however at check-out it is still required to complete the billing details, but then the invoice is already closed (as it is possible) and as it is not correctly checked, only with the invoicing check (sometimes days later) it is found that the billing details are missing.
this results in…
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Request to increase the Reservation Group Size
Request to increase the Reservation Group Size. The current reservation group size of 500 reservations is not sufficient and is creating operational issues for large-size Hotel Venues.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Splitting reservations should not increase pick up
When splitting a booking, it creates a new booking, and pick ups in any RMS. Please don't consider a booking as a new received booking, as it false pick up and data.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
paragraph space in between the lines in rate description
Add additional lines in between paragraphs in the rate description, at the moment it is not supported within the placeholders htmls.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
guests shown in percentage in manager report
guests shown in percentage in manager report
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
-
list of booker names doesn't display when making a reservation (window is hidden)
think there is an issue with the system as normally you are able to see the drop down window. now it seems to be hidden behind the availability window underneath. please look into this urgently as it creates more work with having to add this after the booking has been made.
PS - even on the next screen where there is no other window underneath are you able to see the bookers names!
PS2 - NOWHERE are you able to see the bookers names, not even in the reservation itself - madness!!!2 votesHi Simone,
Thank you for sharing your feedback with us.
We are currently looking into this issue, and would like to know a few more details, would you be able to ket us know if you are currently using Mews on Mobile or desktop as well as the browser you are using?
It is currently possible to view booker names on the reservation module, the booker name appears on the right hand side of the reservation module under the "Status" section.
Kind regards,
Aldair
-
Block space automatically
We have rooms that need more time to be cleaned, which is why we have to block them for the night after the guests check out. It would be great if the system could do that automatically as soon as those rooms have been booked. As for now, we need to block the rooms manually everytime it is booked...
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Availability Blocks pick up pattern
When I enter a block pattern (example: 4-7-5-5-3) the system makes me pick the rooms up as if I have 4 rooms staying for one night, then 7 rooms staying for one night, then 5 rooms staying for 2 nights etc. instead of staggered arrivals with different lengths of stay like blocks typically are. Can that be changed?
2 votesHello from the Mews product team,
Thank you for your suggestion. Availability blocks in Mews allow for availability to be adjusted per space category per day as you have described above. When availability is adjusted, a set number of spaces are removed from public availability per day.
It is possible to support staggered arrival dates within an availability block, however the arrival dates are limited within the contractual constraints agreed upon i.e the number of spaces made available per day.
Based on your example above, it appears that you are referring to run of house reservations. Is that the case?
I would be very happy to organise a call with you to discuss your use case further. If you would be interested in sharing more via back with us via a call please let us know by responding to this email.
Kind regards,
Aldair
Product Manager, Mews
-
Extra / empty bed relative adjustment
It would be great if we can set a relative adjustment for a period and not set for the complete system. Meaning rates of 2022 and 2023 are different, meaning a different relative adjustment. However, I now have to adjust it manually in the booking as this feature is not there.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Make all companies by default invoiceable
could you please make it a default setting that every company is invoiceable and we should only tick in case they are not.
also, put a generic invoice due interval in the property main settings so that it defaults to this period and only if you wish to change it from the standard setting should you have to amend it in the company setting.
thanks
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Pricing whole year at once
it would be really practical if we were able to set pricing/rates for the whole year instead of having to select a period of only a few weeks. Would save a lot of time.
Right now mews only accepts the pricing for the initially selected period, regardless of the dates chosen in the smaller pricing tab.2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Mouvementliste / Zimmerliste
Mit Eurem Report "Guest-In-House" hab ich leider ziemlich Zeitaufwand, da ich für unsere Etagenfrauen alles manuell ankreuzen muss, welche Zimmer zu reinigen sind und für den Frühstücksservice ankreuzen muss, welche Gäste abreisen oder inhouse Frühstücken kommen, da dieser Report die Zimmer durchmischt nach An-Abreise und Bleibende aufgeführt.
Uebersichtlicher wäre ein Report wo alle Anreisen, alle Abreisen und alle Bleibenden Gäste auf einem Report unterteilt aufgeführt sind, so wie ich das von base7 kenne. Ich bin überrascht, das so ein Report bei Mews nicht existiert und das erschwert uns erheblich das Arbeiten!!!!!!!!!!!!!!!2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Show Channel Manager Notes in Reservations Overview Report
Currently only manually added notes are shown in the reservations overview report. Please add the functionality that also the notes are shown that came with channel manager reservations.
I was adviced to manually add the same note from the channel manager which unnecessary and error prone work not to be done manually. This should work automatically.
See support Mews Support Case 00055813 for details and screenshots.
Thank you!
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Product Reports
It would great to be able to see a report on products, to see how there are booked. In upselling on the OCI, it would be nice to see if people are adding products to their stay during this process, in-order to see if its working or not.
2 votes -
Tagging Staff on Note Creation
We currently have the ability to assign a task to a user. However, in Notes, we can only leave plain text messages. We would like the ability to tag users using @function in Notes if this is possible. Also, would like to see who left a note by User and the note alway appears as General and not the specific user to created the Note.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Search bar : lookup company identifier (NCH)
In a big chain with a lot of companies, it is a must to be able to lookup on the company identifier. A lot of companies have the same name but other identifiers.
2 votesReview of Mews Search starting and in exploration phase
-
Legal Environment: Romania
Mews to operate across Romania.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Add segmentation to availability blocks
In regards to the segmentation of the block, it would be amazing to be able to set the segment per block as we normally segment each of our reservation on a much more granular level.
As you can imagine, setting the segment directly in each reservation’s module can be quite time consuming. Being able to add the segment on block level would solve that.
2 votes -
moving bookings to a different group
it doesn't seem possible to move individual reservations from one group to another.
for example if you have a recurring (annual) group and have by mistake added a booking to the previous year, you are not able to move just one reservation to the current year.
merging groups is not an option, in this case.2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Notification when merchant is selected
There are often double charges (merchant is selected, when payment has already been done with terminal). I would therefor like to see a WARNING/NOTIFICATION when you select merchant (e.g. are you sure you would like to charge the creditcard by Merchant / Are you sure that guest has not yet paid with terminal). If you select payment by card, you are automatically on the merchant tab, can it not be default terminal tab ? This to avoid double payments and chargeback issues. Thanks !
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
- Don't see your idea?