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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2193 results found

  1. Have you been scared you did a manipulation on production instead of demo? Especially when you started with Mews and everything you looked at was new to your eye? It happened to me a lot, and I thought the blue demo logo maybe isnt big enough... actually if the entire top banner was blue it would be so much easier to identify and remove all doubts about which environment we're working on (for us and for hotels too)!

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  2. Serait il possible d'afficher un total pour chaque département sur les factures des clients.
    Nous avons plusieurs départements sur les factures lors d'évènements et nous devons faire les totaux à la main et sur de grosses facture c'est un peut long.

    2 votes

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  3. In the Reservation overview report some reservations are displayed with no notes at all, where in fact there are notes attached to the reservation. This seems to happen for notes where the text content of the notes filed is very long. Thus it would be helpfull to show only the first lines of the notes with an indicator to view the full notes by opening the reservation details. Like "Some very long note text here. ...... See more by opening Details"
    As of how it is implemented right now, it could be assumed that no notes are attached to the…

    2 votes

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  4. Mews shows our weeks start on a Monday whenever the timeline is called up. For our purposes, it would be great if this could be changed so that the timeline starts on Sunday. Could you please add this option to the timeline? Many thanks!

    2 votes

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  5. When the guest purchases an upgrade, allow them to specify their preferred room number.

    2 votes

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  6. Det hadde vært fint å hatt muligheten til å filtrere account ledger på "past revenue" slik at man ikke får opp "future" og "checked" in også.

    2 votes

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  7. Add an option to filter which type of notes are shown in reports. An use case would be the "Room Status" report with only housekeeping notes (For the housekeeping obviously).

    For example for the "Guests in House" report you have an option to toggle products and then a separate option for refining wich products are shown.

    Similar there is already an option to toggle notes (guest notes to be specific). Just add an additional option for choosing wich note classifications should be shown.

    2 votes

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  8. Be able to set a ceiling or floor price on derived rates

    2 votes

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  9. You should be able to make changes to a reservation after the bill has been closed. This would just create a new separate bill with the extra charge/credit.

    2 votes

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  10. Charge the guest 12hrs +/- before check-in/out

    2 votes

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  11. Add ability to manager employee supervisor in MMP. This would be helpful for the new Mews University reporting, etc. currently it seems we still have to manage the supervisor settings at the property level. this makes it harder for managing corporate or multi property staff.

    2 votes

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  12. Good afternoon team Mews
    Currently in mews we see that you handle a different exchange rate every day, can you help us to see this exchange rate reflected in the main panel of mews?

    Since currently the team has to be doing the manual calculations to know how much is the dollar exchange rate that is used every day, and this takes us time to be analyzing and taking out the exchange value of the dollar day by day.

    I hope you can support me with this information in the part of the mews panel so that it is visible…

    2 votes

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  13. Some properties find it too restrictive not to be able to modify guest count once a rebate has been created and balanced in their PMS. Bills/invoices being legal documents are understandable - however if a rebate is created to correct bill details or items, the guest count should be considered as well.

    2 votes

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  14. Make the "send marketing postal mail" option available alongside "send marketing emails" in the mews import file.

    Many hotels – including ours – are treating e-mail opt-in differently from postal opt-in and would like to import their customer information accordingly.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  15. Keep the old system in the app where tags like "departing" is always showing on the rooms. This way you don't have to use the filter.

    2 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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  16. It would be much needed to have an option to choose which age category to link to rate groups and products. Now we are forced to sell 0€ products and also package rates for children, even though they are not available for children. Very handy for booking engine and less confusion to end customer.

    2 votes

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  17. In the timeline, there is no neat separation between different room types leading to mistakes when moving around reservations. It would be helpful to have a gap in between or a thicker line to make the separation more clear.

    2 votes

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  18. In the overview of all the products we have in the additional and bookable services, I really miss a column that shows which products are visible for employees. Or a possibility to filter those products only.
    Now I have to either enter each product to see if the option is selected or open a second screen as an employee to see what is visible.

    2 votes

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  19. From an ops perspective it would be good if we could sort the studios by studio number from top to bottom, instead of being grouped by studio type and then sorted

    2 votes

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  20. Many details are visible in the overview field but for us a very important detail is who made the booking.
    This person has the overview and does the follow up.
    Now I have to go to "Action log" which is packed with all kinds of updates often irrelevant to the case and scroll all the way down to the bottom to find the name of the creator.
    I need to know ASAP who made the booking so I know who to ask about the booking.
    Thank you.

    2 votes

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