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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. A better and quicker way to name the group different from the booker. Now it is a mess to get it changed properly. It is always switching and the group name cannot be different as the booker of the group on an easy way.

    2 votes

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  2. the payment tab does not show the three vertical dots to do a refund.
    invoice has been rebated and of course you are not allowed to do negative payments.
    frankly this is the worst part of mews - rebates and refunds!
    booking.com is waiting to refund guest so URGENT matter to solve

    2 votes

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  3. Hi,
    If staff have the access for reservation they can override the rate in the "new reservation " screen. Is it possible to add a special permission for this ?

    2 votes

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  4. The possibility to have insight in the performance of specific e-mail types, such as the "After start e-mail". From a marketing point of view it would be useful to keep track of open rates for example.

    2 votes

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  5. We would lwant a smart ristriction to have a minimum stay of 2 nights without any revenue loss of open one nights. For example: guest A books from Mo-Wed, guest B books from Fri-Sun -> Thur night will stay open due to the current possibilities in ristrictions.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  6. Ability to allocate the specific rooms in order of cleaning priority

    2 votes

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  7. The number of age categories to be supported by Mews should be increased to 5

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  8. Bonjour, serait-il possible d'avoir une icône "parking" sur le profil du client dans le calendrier pour rapidement voir combien nous avons de lésa parking ?
    En effet, à ce jour, la gestion sur MEWS du parking n'est pas du tout lisible et pratique... Merci d'avance pour votre retour. Lucas

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  9. when issuing a "rebate" the text rebate is given on each item line (should not be neccessary if the document type is "credit memo" (see a separate idea).
    When issuing a new invoice after rebate, the text rebate shows twice on each item line - that should not be neccessary.

    2 votes

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  10. Allow in restrictions the option to apply to same day bookings only. Right now you can only choose a 1 day restriction instead of same day.

    2 votes

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  11. It would be great to get a rate discrepancy report. Being able to see the price a reservation was booked and the price the reservation ended up paying.

    2 votes

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  12. When creating the reservation report each day, there are always the "internal use" rooms to be put on by hand - and therefore, of course could be forgotten....

    It would be helpful, if these rooms also would be on this report automatically - like they also show up on the list "guests in house" by downloading to excel.

    ...and why they are not shown on the dashboard as arrivals or departures?

    2 votes

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  13. Bonjour,
    Dans la rubrique Assigner des chambres, serait-il possible de :
    D'avoir les chambres classée par ordre croissant et non par catégorie ?
    Que les chambres en recouche apparaissent différemment des chambres en blanc une couleur différente par exemple, dans un souci d’équité entre femmes de chambre ?
    Et surtout est-il possible que les chambres déjà assignées n’apparaissent plus lorsque l'on veut assigner les chambres restante à d'autres femmes de chambre

    Cordialement
    Alain

    2 votes

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  14. For a checkout, when using a pre-authorization that was made with the EPT Terminal, the only way to notice it, is the file number attached, which can be easily missed, and should be colored in red.

    Also please display a pop-up:
    Warning: The pre-authorization you are trying to use was made with EPT Terminal. Please make sure to use the file number and debit there before confirmation.

    click "OK" or "Cancel"

    2 votes

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  15. We have employees who are mapping products in the marketplace channel manager integrations, however we do not want to give these colleagues admin rights. Can a workplace privilage be set for these settings in order to have access, without the need for providing admin rights

    2 votes

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  16. options to set a maximum time for on-the-day bookings (last-minute bookings)

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  17. we seem to have an issue suddenly when creating a booking where the voucher rates are not displayed when attaching a company. this company has not got a voucher attached and if we leave the company blank, the correct voucher rates will display and are bookable.
    this never happened before, so it looks like something has gone wrong in the last couple of hours.
    thanks for checking

    2 votes

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  18. when creating a rate (or amending it), it would be handy if you had the opportunity to see what voucher(s) the rate is linked to and more importantly that you are able to amend it there and then.
    now you need to remember the long name (we have a lot of the same names "corporate rate") and hoping you pick the correct one! not very efficient use of our time.

    2 votes

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  19. Adding a file with the cashier transaction as proof of payment would be great. For example, if you need to pay a repair bill with cash

    2 votes

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  20. Please add new space type ''Locker''

    2 votes

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