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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1891 results found

  1. Use case:
    We want to offer a last-minute rate in our web booking engine to increase and stimulate a last-minute pickup. This rate should ONLY display for dates that fall between a maximum advance period of 7 days.

    Existing restrictions can be set up to affect the arrival date, however cannot limit the departure date. (rate-specific)

    It would be useful to have this option within the restriction options.

    Work-around:
    To achieve the above scenario, is only possible using maximum advance and maximum length restrictions for each night individually. In our case we want to offer a last-minute rate maximum 7…

    1 vote

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  2. Posting on behalf of Hazlitt's:

    Whenever we there is an event in the area (like London Pride) or we have some building work done, we send guests emails to warn them about this. We then use one of mews classifications to mark the guests that received the emails, so we know at a glance on timeline who knows and who doesn’t!

    We had a big building project last year, that overrun, and we ended up marking quite a lot of profiles. As we have another project starting soon, I wanted to clean the slate and remove all the classification we…

    1 vote

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  3. A coloured graph that clearly states occupancy and revenue YOY comparison.

    1 vote

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  4. The week snap shot is helpful. However, I would like our team to always know where occupancy is sitting for the current month. It would be great to have a coloured doughnut on MEW dashboard visible at all times.

    1 vote

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  5. For hotels with the "receivable tracking" not enabled, It would be nice to consider removing the Overdue Label for past issued invoices in the Mews Search Bar. The label does not show anywhere other than the search bar.

    There is no way to act on it, but seeing it leaves the impression that the users must act on it.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  6. It is not currently possible in Mews to configure the system so that guest profiles automatically reflect any outstanding balance from their associated company profile—for example, by showing an alert or open amount in the guest profile whenever the company has unpaid invoices. There is no built-in, automated sync that shows company-level debts or outstanding balances at the guest profile level in the current version of Mews.
    Here are the main points:
    • Company profiles and guest profiles are distinct entities in Mews. When a guest is linked to a company (for instance, for billing purposes), the outstanding balances or…

    1 vote

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  7. We are a small property, and thus our members have several different jobs. We would like some of our staff to be able to view customer info, or view the timeline, without necessarily having access to "creating or managing" customers and companies. Viewing the information (especially the ability to see the timeline) should be separate from the ability to add or modify anything

    1 vote

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  8. Would be great if it possible to move around the billing window to easier see the amount behind. For example when posting a no show fee etc

    1 vote

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  9. When we changed the tab under stay- Responsibility-Notify responsible employee about and removed Commander from that we stopped getting notifications when we get a cancellation from booking. We removed it because we didnt want to get emails after every booking we make in mews, is there some way so we can get the reservations notifications regarding the cancellations or it automatically always affect both ?

    1 vote

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  10. For properties that have connected their key software with Mews PMS, add a "read key" button to the departures list to find reservations quicker for check-out. Less typing or scanning through a long list...

    Maybe even add that button above the timeline. That way we could just put the guest's key on the card reader, click the button and instantly know exactly which room/ bed they are in.

    1 vote

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  11. Bij het wijzigen van arrangement in een bestaande reservering, worden items die niet in het nieuwe arrangement horen automatisch verwijderd. Momenteel moet dit handmatig gedaan worden.

    1 vote

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  12. Currently, once we click on the “Rate for additional nights” option, we can only choose our standard (public) rates, even though the initial reservation was created for a company rate. It would be great if that feature were extended.

    1 vote

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  13. 1 vote

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  14. In the basic rate, the price adjustment for additional occupancy or negative occupancy should be individually adjustable for each room. The invoices become increasingly distorted the greater the price difference between the rooms.
    The children's prices should either be adjustable as a percentage or also be adjustable per room, as the distortions here are also very strong.

    1 vote

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  15. It woudl be very helpful if we could visualize the calendar of availability along with the rates published and be able to see the MLOS restrictions and be able to modify these individually with 1 click.

    1 vote

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  16. Der Support bat uns, hier zu notieren, dass wir gerne die Voreinstellung der Uhrzeit für die "out of order" Einstellung ändern möchten. Aktuell steht diese auf 12 Uhr und muss in jeder einzelnen Sperrung auf die gewünschte Uhrzeit geändert werden. Da das Housekeeping über die App die Anreisebuchungen aber nicht sehen kann bis "out of order" gelöscht oder durch die Uhrzeit aufgehoben wird, möchten wir die Uhrzeit generell auf 8 Uhr setzen. Wäre also toll, wenn es die Einstellung gibt und jeder diese selbst bedienen kann.

    1 vote

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  17. Implement an improvement so that the payment related to outstanding invoices is displayed as in the payment tab of the customer profile (showing the invoice number that generated the account receivable), and not just the reference to the bill.

    1 vote

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  18. For example: Adding a time for breakfastreservation. Or if you use a product for dinner table reservation to give the option to inform about time, date and number of people

    1 vote

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  19. For Mews to alert Users with Push Notifications and banners about Missed Check-ins - especially if certain logical/successive actions are taken on a specific arrival directly but the user never clicked on the C/I button.

    1 vote

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  20. Hotels should be able to optimize space allocation by specific conditions or filters:

    -Check Out (make Hskp processes more efficient)
    -Group or family reservations
    -Floor/Bldg
    -Space Features/Preferences
    -By Length of Stay and floor selection

    1 vote

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