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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. It would be nice to pull data by "Space Type" from the reservation report. The Totals mode is an incredible tool -- but just as the Mgr Report has Stay revenue separated between Rooms or Apartments or Suites (or the different room types), it might be incredibly useful to have this filter as well.

    1 vote

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  2. In the account ledger, Strawberry bonus withdrawals must be sorted with past due billings first. Now it is all mixed, making it time consuming to close the past bills.
    Also it would be helpful if you expand the bills, it did not collapse everytime you close one bill.
    Last, when closing a bill you automatically go back to the top, not staying wherever you were working in the account.

    1 vote

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  3. Be able to sort bookings by date of departure and date of receipt, as well as date of arrival in a COMPANY PROFILE like Booking.com or Expedia. Depending on how you need it for the (monthly) bill.

    1 vote

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  4. To remove the room number from the pro-forma invoice and instead just leave the room category.

    1 vote

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  5. I am in need of a revenue report by rate groups. Maybe someone already has a tip for me? Otherwise it is a big wish to create this report for us.

    1 vote

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  6. Currently, Mews only sends emails to the notifiable reservation sources are "Booking Engine", "Channel Manager" and "Commander.
    It doesn't happen for reservations created via API.
    We would like to add this source and receive notifications about reservations created via API.

    1 vote

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  7. It would be good to have an easier way of seeing the Average Monthly rate per Rate Category. Now, in occupancy report you can only see an average rate of all rates that property has.
    We would like to see Average rate of rooms sold per selected Rate category.

    1 vote

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  8. Our organisation has a lot of problems with incorrectly merged customers, which can become a sensitive GDPR issue.
    We would like the function to be locked behind a certain permission that can be assigned to users.
    That way the permission can be assigned to managers only.

    1 vote

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  9. We would like MEWS to automatically apply a CTA at a certain time every day. We are not open 24 hours, so we have to go in daily at 7 pm and apply a CTA. It would be nice if this could be done automatically. Thanks!

    1 vote

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  10. We've explored various reports in Mews with different settings to see if it's possible to extract the tax code in addition to the tax rate. Unfortunately, we couldn't find a way to do this.

    Having access to tax codes in reports is essential for maintaining accurate records and ensuring compliance, especially when tax codes change within Mews. It allows us to track which revenue has been taxed with which tax code, providing better control and transparency for accounting and auditing purposes.

    Is it possible to add the ability to include the tax code in existing reports in Mews, such as…

    1 vote

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  11. Consider adding a Sorting filter where the rates can be grouped by Type, Voucher, or Segment when researching or managing rates. It would be helpful to also have these columns visible for that purpose.

    Perhaps also add the possibility (later on) to apply bulk-modifications per these groupings.

    1 vote

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  12. We would love to have 3 pahce check for housekeeping.
    One when room is cleaned, one for inspected and one for maintenance to finish as we have a lot of things to take to consideration before the room is ready for guests.

    1 vote

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  13. Turn off the "New device sign in" emails.
    They do not work and causes about 20-30 tickets to our support each day.
    Some users get these emails several times a day.
    It's a nuisance.

    1 vote

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  14. the news device authentication feature email informing a user of a new login is a nice addon, however a copy to the property admin even better; as the property admin can easily filter any particulars as to whom and when, as well as the location.

    as the location is usally (close) to the actual physical address of a hotel, there are numerous questions when it is not 100%, and the champion can then tacle this issue first hand

    1 vote

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  15. Please add the option to choose multiple Services within reports (e.g. Reservation Report), the dashboard and the timeline.

    If we add a service for nightly billing and one for monthly billing, both should be equally add up as arrivals and being reflected on an arrival report.

    For the dashboard, maybe we can have at least the possibility to select services that should be shown together on one dashboard. (Arrivals, departures, tasks)

    For the timeline, it is not very helpful that reservations for other services are visible but it is shown with the name of the service instead of the guests…

    1 vote

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  16. As much as I appreciate the horizontal scrolling functionality and the monthly view, both options fall short when it comes to getting an overview of the booking situation for a few weeks.

    I would like to push the option of reducing the column width when looking at a daily timeline.

    That way we could get a better look at the day by day booking situation for more than a week.
    Considering already having the option to chose between a "default", "comfortable" and "compact" display of the row hights, using the same logic to reduce the column width is just logic…

    1 vote

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  17. It would be very useful to create a time frame with different minimum capacity by room, i mean adapt capacity to diferent time periods to enable dynamic pricing for peak/low season.
    It's needed too to charge free children in one specific period for commercial purpouses

    1 vote

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  18. It is essential for us to track which rooms are performing well in terms of mini/maxi bar sales, as our hotel offers different collections in the mini/maxi bars across various rooms. Therefore, we need a report detailing mini/maxi bar consumption by room number.

    1 vote

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  19. Right now, there are so many details in the exported payment report in the excel file, but the mandatory refund reason is not there. It would be very helpful for us if it shows it in there as well when going through all the refunds.

    1 vote

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  20. Please add the timeline view to the mobile app. Some properties would like to see the timeline on their phones as well since they utilize them often and throughout the day. This feature request came from Erin at Boardwalk Homes Executive Guest Houses & Suites.

    1 vote

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