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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. We have companies who refer to their reservation by purchase order number.
    It would be great to be able to search by purchase order number and the reservation in question would be brought up.

    1 vote

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  2. Would be wonderful if you could click on a date in the next month rather than them being blanked out and you having to go up to an arrow in the month calender and clicking a small arrow to move to the next month. Time and wrist saving!

    1 vote

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  3. when changing the start date on the availability & Occupancy report the end of date range should automatically change accordingly

    1 vote

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  4. Allow Admin Users to create an internal group to facilitate group messages between staff. Right now they can only select staff one by one.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  5. Being able to offer a voucher / promo code that allows for a price reduction from the booking amount. E.g. using code "Spring100" in the booking engine to receive a 100 € discount on the price. That is sometimes more effective than offering a %-discount.

    1 vote

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  6. Warum muss ich bei einer Firmenreservierung sofort einen Gastnamen anlegen? Es wäre einfacher, wenn ich nur den Namen der buchenden Person anlegen könnte und die Gästenamen dann nachtrage. So muss ich die Felder doppelt ausfüllen. Gerade bei Firmen, die mehrere Zimmer gebucht haben, ist das anstrengend.

    Why do I have to create a guest name immediately when making a company reservation? It would be easier if I could just enter the name of the person making the booking and then add the guest names later. This way, I have to fill in the fields twice. This is particularly tedious for…

    1 vote

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  7. A report that is exportable and can be filtered to display all space/room changes at different stages of the reservation, especially for Confirmed and Checked-in.

    **The Action Log displays space changes but does not allow the user to define reservation state.

    1 vote

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  8. The cleaning status of the parent room should also change automatically if the parent room is booked with two seperate reservations. F.e. If both reservations checked in -> parent room should change to same status of both reservations. The same applies if both rooms have been checked out.
    At the moment housekeeping has to change the status of the parent room manually.

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  9. It would be far easier for management to see how many guests are present on any one night but having a simple sum total formula added at the base to see total occupants. It takes forever to click on every room, look to the right, log th number, then onto the next room and manually add up the occupants for all the rooms. Next to the customers name on the timeline it could also hold the number of occupants for that room/property so it can bee see at a glance instead of actually clicking on each room.

    Each booking currently…

    1 vote

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  10. We would like to receive the rebates report with the notes of our employees why they have cancelled the article. Now you can not see the notes and makes it hard to control voidings.

    1 vote

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  11. Historical reports for past groups that show their pick-up, average rate, and total revenue.Historical group reports are important to most hotel’s performance. It is also needed on a weekly basis to complete the STR report for the previous week.

    1 vote

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  12. Hello everyone,

    I work a lot with accounting reports to provide data to external Excel files that create very clean dashboards. I have set up an automatic sending from Mews to my mailbox, but the Excel files are too large.

    Do you have any suggestions or possibilities to increase the maximum file size that can be sent to our mailbox? Receiving them by email saves me a lot of time since I manage six properties in Mews.

    Thank you for your help!

    1 vote

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  13. Necesitamos estudiar nuestro mercado estratégicamente. En segmentos ya hemos personalizado pero necesitamos personalizar también en "Motivo de reserva" para poder tomar decisiones, en cuanto antes por favor, gracias

    1 vote

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  14. Our establishment has to deal with numerous overbookings and, following discussions with your support team, we were told that Mews does not have any features designed to prevent this situation. Overbookings are a nightmare for responsible hoteliers, who have to find alternative accommodation at their own expense if no solution can be found internally, and they have a negative impact on the satisfaction of the guests affected. It would therefore be more convenient for everyone to develop a feature that handles the following scenario: if only one bed or one room is available and several customers attempt to book simultaneously,…

    1 vote

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  15. In the “Accounting report” we do not have any information about the actual date of when the service was provided. Is it possible to add an information about the original date of consumption?

    1 vote

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  16. It would be much more efficient if we could add a new payment method directly while creating a reservation—without needing to first create a profile or open a separate tab. Many of us finalize reservations without a payment method initially, so having this option in the same workflow would really streamline the process.

    Thank you!

    1 vote

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  17. In order to have a control of the client in the hotel for their extras, we need a report with pending payment but only the client who are in the hotel, no futur client.

    1 vote

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  18. Ce serait pratique d'avoir le montant des factures dans le tableau de bord d'un client. Aujourd'hui on se retrouve avec plein d'info :Propriétaire
    Type de profil
    Client
    Société
    Numéro de TVA du propriétaire
    Émis
    Date d'échéance
    Payé
    Rappel envoyé
    Statut
    Notes

    Mais pas le montant.

    1 vote

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  19. Allow clients to be able to custom-select different rate codes for a reservation via the "Change Rate" field in the Pricing TAB by adding a date picker feature.

    1 vote

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  20. We’d like the flexibility to define different cancellation policies per room category, without creating separate rates.
    Example:
    - Standard Room: free cancellation up to 7 days before arrival
    - Suite with Sea View: free cancellation up to 14 days before arrival

    Both should be part of the same rate, shown consistently across booking channels and internal systems.
    Maybe as a rule?

    Thank You!

    1 vote

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