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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. Is it possible to change the number of items on the product checklist to, for example, 250? Currently when we switch pages the system slows down, so it would be great to have all items on one list for a smoother operation.

    1 vote

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  2. Is it possible to add a consumption date in the invoice preview for the products and services?
    To see the consumption details we need to "print” the invoice to see the overview.
    It would be more optimal to have it visible on the invoice preview.

    1 vote

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  3. In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

    1.Add notes to the "Overview by date (no reservation details)" invoice format 
     
    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

    When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was…

    1 vote

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  4. In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

    1. Add notes to the "Overview by date (no reservation details)" invoice format    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

    When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was…

    1 vote

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  5. Da die Standard Quellen nicht immer Sinn machen, wäre es toll, diese individuell pro Betrieb anpassen zu können.
    Z.B.
    E-Mail/Telefon
    Webseite (MEWS Booking ENgine verknüpfen?)
    Homelike
    Homegate
    Airbnb

    1 vote

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  6. Rechnung herunterladen Knopf / Download Invoice button

    Bei Übersicht direkt die Möglichkeit die Rechnungen zur herunterladen ohne immer eine Tab öffnen zu müssen.

    1 vote

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  7. Is it possible to consider not making this field mandatory to set the number of days, especially if the property wishes for their integration to default all space status changes, and Mews not to be the one changing the space to Dirty automatically.

    If it must be mandatory, it would be useful if properties using "Housekeeping Integrations" could select their integration in a drop-down menu from that field to indicate that Mews will not automatically change the status of the space. The clients can revert back to Mews and Set the number of days as needed.

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  8. Include Guest ID´s in Guest & Reservation Exports

    1 vote

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  9. Sería muy útil poder generar un informe de "Estado de los Espacios" que ofrezca las siguientes opciones:

    1. Poder imprimirlo en horizontal (el .pdf se genera automáticamente en vertical y eso comprime la información y dificulta su lectura para el servicio de limpieza)
    2. Poder ocultar nombres de la reserva/huéspedes (por privacidad/protección de datos)
    3. Que aparezca algún gráfico que permita leer más fácil si hay una salida/entrada, bloqueo, libre, sucia, LCO, etc.
    4. Que se pueda ver la fecha de entrada/salida, duración de la estancia y cuántos días le quedan.

    Para nuestro trabajo diario es imprescindible, sin embargo, debido a que el informe…

    1 vote

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  10. Currently if a guest has a reservation with more than one bookable service, let's say a room and a parking spot, they cannot get a Digital Key for the room.

    The guest should always be offered a Digital Key when enabled on the property and the space, regardless of what other bookable service they have on the same reservation group.

    1 vote

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  11. Just heard from MEWS premium support that it is not possible to apply a non refundable full deposit policy(For all Rates/Levels) to a certain date or date range for a special event. This is possible with other PMS providers so please could I ask for this feature to be created.

    1 vote

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  12. It would be prefered ou guest are be able to book multiple nights via online booking even though there are restrictions. We have high and low season and it is important that guests can book across them. For example, a Thursday - Saturday in October will be two different prices

    1 vote

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  13. Wir haben verschiedene Raten auch mit Reiseveranstaltern vereinbart, bestimmte Produkte sollen nur dieser Rate zugeordnet werden. Dies ist im Moment anscheinend nicht möglich.

    1 vote

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  14. I want the availability report to show not just the base room rate, but also the total price including products when a specific package is selected. Otherwise, it always displays the base rate from which the package price is derived, making the option to view all rates pointless.

    1 vote

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  15. Currently, invoices within the same owner are listed alphabetically in the City ledger. However, there are some issues. For example, an overdue invoice 557 is listed below an unpaid invoice 4177, because the system considers that 5 comes after 4 alphabetically. It would make more sense for invoices within the same owner to be listed in chronological order in terms of invoice deadline, or simply in ascending order in terms of invoice number.

    1 vote

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  16. It would be helpful to be able to set up recurring restrictions. For instance, our property is closed 1-30 JUL every year. We also restrict many rates during our Festive Period 15 DEC-15 JAN. Rather than process these each year, it would be much more useful to be able to set it to reoccur every year (similar to a birthday in an Outlook calendar).

    1 vote

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  17. ***Bookable Service Products are the only ones with Relative calculation possibility. It would be most useful to add this feature for the Additional Services as well.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  18. In the event of an early departure on which a reduced penalty has been allowed, it is currently not possible to adjust the lower penalty when the 'Apply Cancellation fee' box is selected, since that field only shows the related penalty charge.

    Can we have the option, from Mews Operations, to either apply the standard penalty charge, or, override it with a lower penalty instead? This will enable the automatic posting of the cancellation fee in a format that is compliant with the VAT exemption rule for Italian properties.

    1 vote

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  19. The current product city tax functionality needs an urgent update to support a maximum night charge (e.g., up to 7 nights). Presently, the system applies the city tax to all reservation nights, requiring manual adjustments for exceeding nights. From a non-technical standpoint, this appears to be a configuration issue that could be easily resolved with a system enhancement. Resolving this is crucial, as manually adjusting the tax for each guest leads to significant problems: Guest Complaints: Incorrect charges directly impact guest satisfaction and generate unnecessary complaints. Finance Issues: Our finance department is burdened with processing refunds and rebates due to…

    1 vote

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  20. The current product report in MEWS is focus mainly on products sold against the guest stats. While The Product checklist will report on consumed and the purchased products.

    But, this report only shows the totals per day and not in which accommodation/room the product should be inserted in.

    The request is to have also de view in the report about in which room this product is added.

    Thanks!

    1 vote

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