1944 results found

1. multi item posting

   Create multi-item postings to make upselling easier. Think of Valentine package with chocolates and a bottle of wine.

   Currently we need to create 2 items for different VAT calculations. It would make life a lot easier if we could make 1 item Valentine Package with an automated split per bucket.

   3 votes

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   0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Restrict the access to base rate

   Users should be able to create rates and vouchers but not edit the base rate

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   idea to upvote  ·  Aldair responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

3. Recurring house use dates

   It would be great if there would be the option to add 'House use' on a recurring basis. (For example to block one room for a weekend each month, to make sure to have availability for VIP guests etc).

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   idea to upvote  ·  0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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4. rate locked for users

   lock the rate changes possibility at the rate creation process for specific users

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   idea to upvote  ·  Aldair responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

5. Credit Facilities

   Dear Mews Support,
   I would like to suggest the following set-up, as major PMS systems uses.
   This is more financial point of view within Mews system, so just to give you an idea how it should work, I can explain the following:
   Financial Process: Upon arranging contracts for travel agencies or companies we are following these steps as standard (Off line)
   1. Mutual signed contract agreement between the property and the Travel agency or company.
   2. Approve the credit application form for companies or travel agencies, and depending on the credit checks; we can grant the relevant credit to open an account with us. Example (£10K) payable within 30 days.
   3. Provide the information that the credit limit has been approved for an X amount.
   4. Then, the TA agency or Company have credit with us and payable with the agreed dates upon receiving our invoices with an account number.
   PMS system: I would need to add this information to MEWS PMs, and I would like to record this information on the travel agency or company profiles following these steps:
   1. Load the credit limit amount in the company or TA profile. I.e. £10K (Mews)
   1. Then, the team will check-out a customer bill and issue an VAT invoice to the TA or company. Example £2K (Mews)
   2. Then, the credit limit for this particular company should give me the remaining credit of £8K to be used within the future reservations. (Mews)
   3. Finally, upon making the reservation under this particular TA or company, MEWS PMS should alert the team that this particular company or TA has only £8K remaining credit limit prior confirming any booking.
   So here are the suggestions for future
   · Mews Commander need to have this set-up in Mews PMS where we can track all the TA/ Company remaining credit limits are displayed, depending on their consumption.
   · Mews PMS to alert us when the credit limit for a particular TA / Company is low.
   · Mews PMS to give us an alert if the credit limit is low upon making a reservation to avoid exceeding the company credit limit.
   I know your accounting ledger default set-up do not give us this information, perhaps there might be a process to follow the set-up what hotels needs to be more effectively, otherwise we will be running excel documents and spending long period of time looking into this daily.
   Many Thanks,

   Dear Mews Support,
   I would like to suggest the following set-up, as major PMS systems uses.
   This is more financial point of view within Mews system, so just to give you an idea how it should work, I can explain the following:
   Financial Process: Upon arranging contracts for travel agencies or companies we are following these steps as standard (Off line)
   1. Mutual signed contract agreement between the property and the Travel agency or company.
   2. Approve the credit application form for companies or travel agencies, and depending on the credit checks; we can grant the relevant credit to open… more

   3 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

6. Extend Action log with the time it takes to complete a check in

   I would like to see how long it takes my reception staff to do a check in. If the activity log showed the time from a reservation opened to the time they check it in.

   3 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. Charge deposits

   Is there a way to enable automatic charging of a deposit when the front desk agent books through Commander? This would save time.

   3 votes

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   on the roadmap  ·  0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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8. Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

   Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

   3 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. Airline style rates scheme - base price (non-refundable) + insurance

   The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

   There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

   Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room + some profit on top of that. The second option should cover 100 % of these things, the first option would take into account that the room can be still offered to another guest in that one week period before the cancelled stay.

   After selecting the preferred option, the guest would be charged immediately.

   Pros of this solution for the guest: transparent pricing, transparent cancellation policy, opt-in for the cancellation “insurance”

   Pros of this solution for the hotel: improved cash flow, reduce missed revenue (the number of unpaid no-shows should be much lower), inventory control (overbooking prevention), full automation.

   The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

   There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

   Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room… more

   3 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Expose Voucher Code on Reservations and Reports

    Problem Statement

    Currently, Mews allows users to search and report on reservations using the Voucher Name. However, a single voucher name can be associated with multiple voucher codes throughout a season or campaign. While the voucher name is available in reservation reporting, the specific voucher code used to redeem the reservation is not visible on the reservation or in standard reservation reports.

    This makes it difficult for properties to accurately track voucher redemption performance and analyze the usage of individual voucher campaigns.

    Requested Enhancement

    Add the redeemed Voucher Code as a field that:

    • Is visible on the reservation details.
    • Can be searched and filtered within Mews.
    • Can be included as a column in Reservation Reports and other relevant reporting tools.
    • Is available for exports and custom reporting.
    • Is Customizable for correction and last minute add when manual intervention is required

    Alternatively, if the voucher code already exists in the backend/API, expose it as a reportable and searchable field within the Mews UI.

    Problem Statement

    Currently, Mews allows users to search and report on reservations using the Voucher Name. However, a single voucher name can be associated with multiple voucher codes throughout a season or campaign. While the voucher name is available in reservation reporting, the specific voucher code used to redeem the reservation is not visible on the reservation or in standard reservation reports.

    This makes it difficult for properties to accurately track voucher redemption performance and analyze the usage of individual voucher campaigns.

    Requested Enhancement

    Add the redeemed Voucher Code as a field that:

    • Is visible on the reservation details.
    • Can… more
    2 votes

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    idea to upvote  ·  0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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11. Improve Error Messaging for Permission-Restricted Service Configuration

    The system displayed a generic error message:

    "Oops, something went wrong."

    The message suggested a system or application failure, even though the underlying issue was not a platform error.

    Impact
    - Users are unable to determine the actual reason for the failure.
    - The generic message leads users to believe there is a platform issue, resulting in unnecessary troubleshooting efforts.
    - Additional support interactions may be required to identify what is actually a permissions-related issue.
    - Creates confusion and reduces confidence in the product experience.

    Requested Enhancement

    When a user encounters a 403 Forbidden response while accessing or editing an unauthorized page, display a more obvious error message such as:

    "You do not have permission to access or modify this service. Please contact your administrator if you believe this is incorrect."

    or

    "Access denied. Your user role does not have sufficient permissions to perform this action."

    The system displayed a generic error message:

    "Oops, something went wrong."

    The message suggested a system or application failure, even though the underlying issue was not a platform error.

    Impact
    - Users are unable to determine the actual reason for the failure.
    - The generic message leads users to believe there is a platform issue, resulting in unnecessary troubleshooting efforts.
    - Additional support interactions may be required to identify what is actually a permissions-related issue.
    - Creates confusion and reduces confidence in the product experience.

    Requested Enhancement

    When a user encounters a 403 Forbidden response while accessing or editing an… more

    2 votes

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    idea to upvote  ·  0 comments  ·  User management  ·  Delete…  ·  Admin →
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12. internal use default time the same as check-in and check-out time

    We want the default times for internal use of the accommodations to be set to the same times as our check-in and check-out times:

    Currently, the accommodation blocks for internal use are set from 12:00 to 12:00.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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13. Editing Restrictions in the Calendar

    When editing restrictions in the calendar, there are currently a few points that make daily work more difficult.

    When I edit and save a single restriction, the view always jumps back to the list view afterward. This is inconvenient because I then have to switch back to the calendar and find the relevant section again.

    It is also difficult to check the dates in the calendar, especially when working with multiple rate groups and room categories. The date bar disappears when scrolling because it is not sticky. As a result, it is easy to lose track of which dates the fields refer to.

    The horizontal scroll bar is also not ideally placed, as it is fixed all the way at the bottom. When working higher up in the calendar, I always have to scroll down to navigate horizontally.

    Ideally, at least for daily maintenance, it should be possible to edit restrictions directly from the calendar — similar to the Booking.com extranet, as described in the blog post. This would make the process much more efficient and improve overall usability.

    When editing restrictions in the calendar, there are currently a few points that make daily work more difficult.

    When I edit and save a single restriction, the view always jumps back to the list view afterward. This is inconvenient because I then have to switch back to the calendar and find the relevant section again.

    It is also difficult to check the dates in the calendar, especially when working with multiple rate groups and room categories. The date bar disappears when scrolling because it is not sticky. As a result, it is easy to lose track of which dates the… more

    2 votes

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14. Hide private rates when modifying the rate plan within an existing reservation

    Hide private rates when modifying the rate plan within an existing reservation - why do we have private rates that require a voucher to book if the front desk can choose ANY rate (private or public) within the existing reservation screen under Pricing tab? Defeats the purpose and allows the Front Desk to modify to choose rates that should not be bookable.

    Product team - can you at least allow us to restrict this by access?

    2 votes

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15. Report reservation

    Hello,
    I would like to submit a feature request regarding reporting for availability blocks / group reservations in the Reservation Report.
    Previously, I used the old Reservation Report to isolate a specific group by its Group Name and then generate a report with the number of nights and the total amount. This was very useful after a group had already departed.
    Now that the old Reservation Report is no longer available, I cannot do this properly in the new Reservation Report.
    The current alternatives are not reliable enough for this use case:
    Filtering by Company is not sufficient, because it also includes individual business traveler reservations made by the same company, which mixes different reservation types together.
    Filtering by Rate is also not reliable, because the block-specific rate does not always appear or work consistently after the group has departed.
    Example:
    Availability block name: DESJARDINS0626
    Dates: 12 June 2026 to 22 June 2026
    Company: Desjardins
    What I need is a reliable way to isolate only the reservations belonging to one specific availability block / group, even after departure, without mixing them with other individual reservations from the same company.
    Desired solution:
    Restore the old Group Name filter in the Reservation Report
    or
    Add a dedicated filter in the new Reservation Report for Availability Block Name / Group Name that works reliably for historical reservations as well
    This is especially important for operational and financial reporting, because we need to retrieve:total nights
    total amount
    only the reservations belonging to that specific group/block
    Thank you

    Hello,
    I would like to submit a feature request regarding reporting for availability blocks / group reservations in the Reservation Report.
    Previously, I used the old Reservation Report to isolate a specific group by its Group Name and then generate a report with the number of nights and the total amount. This was very useful after a group had already departed.
    Now that the old Reservation Report is no longer available, I cannot do this properly in the new Reservation Report.
    The current alternatives are not reliable enough for this use case:
    Filtering by Company is not sufficient, because it… more

    2 votes

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16. Company-Level Financial Controls & Payment Dating Flexibility

    Currently, payments are recorded and consumed at the time they are entered into the system, rather than reflecting the actual transaction date from external payment sources (e.g., bank transfers).

    Client Concern

    Misalignment between:

    Bank transaction date
    PMS payment record

    Creates reconciliation challenges, especially when:

    Payments are received outside working hours (e.g., weekends)
    The responsible staff member is not present

    Forces reliance on:

    Notes/manual tracking
    Institutional knowledge (risk if team member is absent)

    Desired Outcome: Allow date control for external payments:

    Ability to:

    -Backdate payments (e.g., received over weekend)
    -Post-date payments (align with bank settlement date)

    Separate:

    Transaction date (real-world)
    Entry date (system audit trail)

    Suggested Capabilities:

    Field for “Payment Effective Date”
    Preserve system timestamp for audit/logging
    Ensure reporting reflects financial reality (bank date)

    Currently, payments are recorded and consumed at the time they are entered into the system, rather than reflecting the actual transaction date from external payment sources (e.g., bank transfers).

    Client Concern

    Misalignment between:

    Bank transaction date
    PMS payment record

    Creates reconciliation challenges, especially when:

    Payments are received outside working hours (e.g., weekends)
    The responsible staff member is not present

    Forces reliance on:

    Notes/manual tracking
    Institutional knowledge (risk if team member is absent)

    Desired Outcome: Allow date control for external payments:

    Ability to:

    -Backdate payments (e.g., received over weekend)
    -Post-date payments (align with bank settlement date)

    Separate:

    Transaction date (real-world)
    Entry… more

    2 votes

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17. Company-Level Blocking for AR Risk

    Desired Outcome
    Introduce a company-level control mechanism that ensures financial risk is properly managed.

    Currently, blocklisting in Mews is applied at the customer profile level, which aligns with where reservations are created and managed.
    However, in Account Receivables workflows, companies (profiles with billing responsibility) are financially accountable — not the individual customers attached to reservations.

    Option A: Company-Level Blocking

    Add a “Block company” flag
    Prevent:
    -Creation of new reservations linked to that company
    -Assignment of that company as billing profile
    -Applies across all related customer profiles

    Option B: Automated Financial Enforcement (Credit-Based)
    Enhance the credit limit system:

    Automatically evaluate:
    -Outstanding balance
    -Credit limit thresholds

    Trigger:
    -Reservation warnings or hard stops
    -Visual alerts across profiles

    Option for configurable enforcement (warning vs block)

    Option C: Cascading Risk Flagging

    • Introduce a “financial risk status” at company level
    • Automatically: >Flag all associated customer profiles >Surface warnings during reservation creation

    Could integrate with automations / API triggers

    Business Impact
    -Reduces financial risk exposure
    -Improves AR control and accountability
    -Eliminates reliance on manual processes
    -Aligns system logic with real-world financial responsibility

    Desired Outcome
    Introduce a company-level control mechanism that ensures financial risk is properly managed.

    Currently, blocklisting in Mews is applied at the customer profile level, which aligns with where reservations are created and managed.
    However, in Account Receivables workflows, companies (profiles with billing responsibility) are financially accountable — not the individual customers attached to reservations.

    Option A: Company-Level Blocking

    Add a “Block company” flag
    Prevent:
    -Creation of new reservations linked to that company
    -Assignment of that company as billing profile
    -Applies across all related customer profiles

    Option B: Automated Financial Enforcement (Credit-Based)
    Enhance the credit limit system:

    Automatically evaluate:
    -Outstanding… more

    2 votes

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18. OTA Taxes

    Having used Mews PMS since December 2023, an outstanding issue remains a constant source of additional manual work that seems as though there should be a way to automate the work instead.

    Our property has three tax brackets applicable to room reservations, Florida State sales tax (6%), Pinellas County sales tax (1%), and Pinellas County Tourism Development tax (6%). These three brackets are uploaded to the Expedia and Booking.com in their individual brackets just as they are in our Mews PMS.

    When applied, the OTAs (both Expedia and Booking.com) apply a single, collective tax bracket of 13% whereas in Mews, each of the three brackets are applied one at a time to the base rate. The issue herein that creates the manual work is attributed to how the tax brackets are rounded up or down. The OTAs round the collective application of the 13% up or down. Mews rounds each individual application of the three brackets up or down.

    This creates a variance on a significant number of reservations each month which must be manually adjusted through the application of an external payment method. I use "Exchange rounding difference" which may have been designed for currency exchange rates. As we accept only one currency, this external payment method allows me to track the number of manual adjustments posted each month as well as their total value. In May 2026, I posted more than 140 adjustments to bring each affected bill to a $0.00 balance, allowing for the closing of each bill.

    Since the roll-out of billing automation, the variance tax rounding causes is not generally seen by our front line Staff members when they look at the status tab of the room reservation. The billing button will not be blue to draw attention to the unbalanced OTA-owned bill, nor will the reservation show up on the departures list as having an unbalanced bill.

    I find and adjust the rounding variances every day when I review our ledgers, specifically looking at the Billing screen for Expedia and Booking.com. With some Booking.com reservations being paid in full at the time of booking, I occasionally find future reservations with variances, but more often than not, they do not become visible until the day of arrival after the VCC has been charged automatically by Mews.

    I have checked periodically whether there's a workaround for this given it's a known issue and again today learned there is no workaround even though it's still known. I have to believe there are numerous other properties that face this issue, and I would be interested to know whether you have a workaround that you've automated or at least minimized the number of transactions you have to post to achieve $0.00 balance OTA-owned bills.

    Having used Mews PMS since December 2023, an outstanding issue remains a constant source of additional manual work that seems as though there should be a way to automate the work instead.

    Our property has three tax brackets applicable to room reservations, Florida State sales tax (6%), Pinellas County sales tax (1%), and Pinellas County Tourism Development tax (6%). These three brackets are uploaded to the Expedia and Booking.com in their individual brackets just as they are in our Mews PMS.

    When applied, the OTAs (both Expedia and Booking.com) apply a single, collective tax bracket of 13% whereas in Mews,… more

    2 votes

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19. Save preferred filters on the Task report

    Currently, the report always resets to the “Deadline” date filter, requiring users to manually switch it (often to “Created”) every time they open it.

    The proposed enhancement is to let users:

    Save their preferred filter settings (especially date filter like “Created”)
    Have filters persist after refresh or reopening the report
    Optionally set a default view at user or property level

    This would reduce repetitive manual adjustments and improve daily operational efficiency for teams that rely on a non-default task view.

    2 votes

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20. Improve visibility and traceability of invoice corrections on billing documents

    Currently:

    • The original invoice retains the removed item with no visible indication of correction
    • The correction is generated as a separate invoice with a new number -The only traceability exists in: >Action logs >Item-level history

    However:

    • These sources are not part of official billing documents
    • They are not accessible to external stakeholders (e.g., auditors, accountants)
    • Users must perform manual investigation to reconcile documents

    Impact

    • Reduced transparency in billing documents Increased effort in reconciliation and audit processes
    • Confusion for clients reviewing invoices Risk of perceived inconsistencies in financial records.

    Proposed Solution
    Introduce visible linkage and correction indicators at the document level, such as:

    Option A: Cross-reference between invoices

    On the original invoice:

    Add note: “Item corrected – see Invoice #XXXX”

    On the correction invoice:

    Add note: “Correction of Invoice #XXXX”

    Option B: Correction indicator on line item

    Show:

    Original item marked as “Corrected” or “Reversed”
    With reference to correction invoice

    Option C: Linked document view

    Add a “Related documents” section:

    Original invoice ↔ Correction invoice
    Easily navigable in UI and exported PDFs

    Currently:

    • The original invoice retains the removed item with no visible indication of correction
    • The correction is generated as a separate invoice with a new number -The only traceability exists in: >Action logs >Item-level history

    However:

    • These sources are not part of official billing documents
    • They are not accessible to external stakeholders (e.g., auditors, accountants)
    • Users must perform manual investigation to reconcile documents

    Impact

    • Reduced transparency in billing documents Increased effort in reconciliation and audit processes
    • Confusion for clients reviewing invoices Risk of perceived inconsistencies in financial records.

    Proposed Solution
    Introduce visible linkage and correction indicators at the document level,… more

    2 votes

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