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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1944 results found

  1. We would like to request enhancements to the Group Billing rebate process to make it easier and more efficient for users to manage rebated items.

    Today, when a merged bill is rebated, all rebated items automatically return to their original owners. This creates significant challenges for users who must manually locate each item—especially when they were originally spread across multiple guests or companies. This process is time‑consuming, inefficient, and prone to human error.

    To improve this workflow, we are requesting the following:

    (1) Manual Rebate (User‑Initiated):
    Add a toggle/select option in the rebate window that allows users to choose whether…

    2 votes

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  2. When a user re-issues a bill or invoice, a reason code is requested. It could be useful to have a list of standard reason codes (wrong payment, wrong price, wrong profile etc) and that the reason codes were accessible through the API. Then it can be used to pinpoint the reason for a re-issue. From that we can pinpoint training, information or setup to make sure we avoid too many credits.

    2 votes

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  3. Visual Confirmation When Custom Billing Automation Is Triggered

    Summary

    Users need a clear, on‑screen confirmation when a custom billing automation has successfully triggered - for all types of reservation updates. This provides reassurance that the automation executed as expected and helps prevent duplicate attempts or unnecessary troubleshooting.


    Problem Statement

    Currently, when a custom billing automation runs, users do not **Always receive any immediate visual confirmation within the UI.

    Because of this:

    • Users may assume the automation did not run.
    • They may re-attempt to trigger the same billing automation, leading to duplicate actions.
    • They may begin troubleshooting or modifying settings unnecessarily.

    2 votes

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  4. When you add a picture in tasks, the ones who gonna solve the task should be able to zoom in on the picture.

    2 votes

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  5. Need a Daily or Monthly General Journal entry using GAAP (Generally Accepted Accounting Practices) - double entry (Debit and Credit) to import into Quickbooks Accounting Software.

    2 votes

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  6. With the updated (01/2026) Guest Ledger, there's improved visibility, but there's no pre-set filters. Would make life much easier.
    Also, no exports NOR scheduled reports available anymore.
    Please bring the function for exports and reports back.
    Thanks!

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  7. When working on group bookings, allow the on-screen reservations on the right-hand side to be sorted by room number or guest name and not only by display categories. Same with the exported Excel template for groups (which has no actual logic at the moment from one group to the enxt)

    2 votes

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  8. Right now, Mews does not allow unassigning a space without reassigning it to someone else. I need to be ability to unassign a space without reassigning it to someone else.

    2 votes

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  9. Possibility to change the time when a room is moved to status check-in missed

    2 votes

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  10. Would be great if the purchase order number created is connected to each reservation so we can have different numbers for different reservations but send one invoice

    2 votes

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  11. When nested spaces and standalone spaces share the same physical inventory and is part of the same space category, their availability is linked. The system
    should recognize that their availability is not linked when it comes to optimization of space assignment as reservation on the nested space does not automatically means it can be moved to the standalone space.

    2 votes

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  12. Be able to quickly and easily export all invoices (in PDF format) for a specific period (day, week, month) with a single click.
    Currently, you have to click on each invoice, print it, and save it as a PDF.
    An individual PDF export for the desired period would make this task much easier.

    2 votes

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  13. If the check in date and check out date are not in the same month, the calendar should be a continuous calendar without the requirement for manual switch to next month to be able to choose the check out date. Allow choose checkout date cross the different months on the same calendar without manually switch to next month.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  14. When you click on the beginning date for blocked space - the calendar should automatically go to that date - instead you have to click on the calendar again to find the month/date example: the calendar automatically defaults to today's date - you have to tab thru the calendar for the date you want - then it should automatically show future dates for the end date, but it reverts back to today's date for the too. Would be nice if blocking house space worked the same way as booking a reservation - you would click on the date & space…

    2 votes

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  15. Allow controlled edits/voids of incorrect posting during a reasonable period (configurable).

    Prevent misuse: of course, lock items after the window or after key lifecycle events (e.g., allocation to stay charges or end-of-day posting).

    Ensure reporting accuracy: automatically update tax journals, VAT reports, and revenue/prepayment ledgers when correction is made.

    Reduce Manual burden: fewer compensating entries, cleaner financials between source and external systems

    2 votes

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  16. New timing option needed. There is continuous and monthly billing automation. I'm posting this on a behalf of a property that expressed interest in having weekly billing automation.

    2 votes

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  17. Would be great to be able to apply the same restriction for the same rates on multiple dates, rather than having to come back and enter the same filters over and over!

    2 votes

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  18. I would like to request a small development regarding the deposit payments in customer's bill.
     
    Could you please add two new fields on the deposit payment rows:
    - The payment date of the deposit
    - The consumption date of the deposit
     
    These additions would greatly help us in tracking the right deposit when we have done some corrections for the deposit.

    2 votes

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  19. I was wondering if it would be possible to add the additional Revenue and product Revenue into the ADR. At the moment it is only calculating the ADR depending on the Revenue and not Total Revenue, creating therefore discrepancies with the actual ADR.

    2 votes

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  20. We require a centralized "Select All" function or similar mass-selection tool on the Company Billing overview screen. This should allow users to simultaneously select multiple, or all, pending reservations/invoices and automatically apply the "Choose all products" action before generating the final group invoice.

    When preparing a consolidated invoice for a company with numerous bookings (e.g., a conference with 50 rooms), we currently have to manually click into each separate reservation/invoice and select "Choose all products" before the charges can be moved over to the final group bill. This process is highly inefficient, time-consuming, and prone to user error.

    Introduce a…

    2 votes

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