2178 results found
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Automatic bill closure on check-out
When the bill is fully paid upon checkout, the bill can be automatically closed, when the receptionist clicks "check out".
Otherwise we get the following error: "To enable check-out, make sure that all bills are paid and the Unpaid items / Deposits section is empty. If there are any open items, convert them to a bill and then close it." on fully PAID bills, and to "bypass" that error, we just close the bill, without posting anything. Or some receptionists just move everything to a new bill, once again without posting anything, and only then they can check out the…
5 votes -
Add a credit card, when you make a new reservation
Option to directly add the CC in the process of making a new reservation. Otherwise you need to go to the profile and add it there. It cost extra steps / clicks and also the change to forget to add the CC.
It shout also be linked to the rate you choose -> non refundable, always ask for a CC.
5 votes -
when rebate, reference to the original invoice number is missing
When rebate an invoice, the original invoice number should show at the PDF, at the header level.
Then no need for that information on each item line.
And no need for the customer to be informed about the reason for the rebate - that is for internal use and should be an option to show/not show at the PDF5 votes -
Invoice Cancellation
An option to cancel the invoice which would then post all the charges on that invoice back onto the billing tab with the original consumption date. From there we can then negative out what needs to be cancel and then settle the charges as required. This would be a great option for accounts that are settled via EFT.
5 votes -
Notification Room Availabilities
It would be great if you could receive a notification when only a certain number of rooms (or room category) are available. This would prevent overbooking.
5 votes -
import calender events
We are looking to IMPORT new calender events, as we have a chain of 15 hotels and need to add these events seperately for each event, each hotel...
would be extremely helpful to add all of these events at once5 votes -
Simple automated rates updates within Mews
Have simple automated rate updates, e.g. 10% rate increase once occupancy reaches 25%
5 votes -
Remove one (or more) booking(s) from group
Is there a way to move one or more bookings from one group to either a new one or another already excising group?
merge doesn't work as it somehow moves ALL the group bookings even if you only have ticked those that you need to move.
if not possible, could it be made possible please as sometimes you add a booking by mistake and now you need to cancel it and make again. if the guest is already in-house, that is of course not an option!5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Schedule MEWS Analytics reports in your Exports
Schedule Analytics reports just like your daily reservation report and have it sent to your email.
5 votes -
Adjust occupancy into the Manager Report (Finance)
The Manager Report ran by Accounting category adds up inventory from different spaces. But when we create a Stay space and a Day Use space, it multiplies our inventory, although it's linked to the same exact rooms. Therefore, occupancy is always incorrect. For example, my property has 24 rooms, but because I linked each room to both Stay and Day Use, the report states 48 rooms and occupancy is incorrect. The system should understand that because it's linked to the same rooms, it should not multiply inventory.
Thanks!5 votes -
Out of service
Change the name of out of service, out of service means can't be used in real terms but in mews means still for sale. Doesn't make any sense and too similar to out of order, both mean the same thing. Out of service should say minimal maintenance
5 votes -
Show support history in customer communications
It is a real shame, that in your support email replies you cannot include at the bottom the initial requests which shows a detailed explanation of the issue submitted.
So one has to always dig back to find out what one originally said in a previous email. With several tickets open this can get really confusing.
I would highly recommend you change your system, so the full history of conversations is always on ONE ticket, including the original request.5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Extension Report
Hello. We need a report that indicates when a guests added nights to their stay.
Currently under the updated reports section it includes any reservation that had even a minor change, like a note added or another person.Ex. lets say I have a guest that books for Oct 1-31 for $100 a night for a total of $3100. On Oct 15 they tell you they want to add the month of November so another 30 days an additional $3000. When I look at the booking it shows total revenue of $6,100. When I submit my weekly report of what…
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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In the process of making a new reservation, to see the available rooms by type and by date, there should be able to choose the period (from
In the process of making a new reservation, to see the available rooms by type and by date, there should be able to choose the period (from - till) date and to see with numbers are available:
Example:
possibilaty to choose calendar from: calendar to:
01.11.2022. 02.11.2022. 03.11.2022. 04.11.2022. 05.11.2022.
Small Double room Available: 2 Available: 2 Available: 2 Available: 2 Available: 2
Small Twin room Available: 1 Available: 0 Available: 3 Available: 0 Available: 0
Standard Twin room Available: 0 Available: 2 Available: 0 Available: 0 Available: 1
Standard Double room Available: 7 Available: 0 Available: 3 Available: 0…5 votes -
Housekeeping Room List
H all,
A good old rooming list with the exact amount of departures and arrivals. nifty to see how many people are leaving a room/ beds in a dormitory. and also how many will be arriving on the day.
5 votesHello Matt,
Thank you for sharing your feedback with us. We are happy to inform you that we are currently working in adding the total number of arrivals, departures and stay overs in the space status report to make housekeeping a little easier for your teams.
Keep an eye on our release notes page for the final updates.
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Print Company on guest bill for Invoiced accounts
I would like to see where a company or travel agent profile is attached to a reservation, however the assigned billing company is a third party agent/TMC that is not the main company or travel agent to the booking but have the company / agent profile linked to the reservation also print onto the guest bill header details
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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lit supplémentaire | Extra bed reporting
Nous avons inclus nos lits supplémentaires dans le système mais pourquoi n'est il pas possible de voir leur disponibilité jour par jour? Nous avons dû créer un Excel pour faire cela et être sûr de ne pas être en surbooking de lit sup. Merci
We have included our extra beds in the system but why is it not possible to see their availability day by day? We had to create an Excel to do this and be sure not to be overbooked. Thanks
5 votesHello from the Mews product team,
Thank you for your suggestion. It is currently only possible to view extra beds by selecting individual rooms each day in the Availability and Occupancy report.
We have updated your request and set it as one to be upvoted by the Mews Community, for consideration to show extra beds per day in the Availability and Occupancy report.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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split when there's no space
If I want to make a room change, I can't if we are full!! That doesn't make sense at all.
5 votesHello from the Mews Product team,
Thank you for sharing your feedback with us.
Based on your feedback, would you be able to confirm with us if you are attempting to split a reservation or move a reservation to another space when your hotel is full?
Kind regards,
Aldair
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More automation in the product rules
Now it is possible to use age categories. But these age categories just affects the room revenue. We need it also for products. For example child pricing: in a package (room + breakfast) not just the room rate should be reduced but also the product breakfast.
Great solution would be like that: in the product rule, we should be able to choose, if the product "breakfast adult" would be added when there are just adults in the room and the product "breakfast child" would be added, when there is another age category choosed. So basically product addition in product rules…
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Action Log: Show time based on location and not UTC
In the action Logs, UTC is used to describe all actions, however this doesn't make sence for our propterty as we use CEST. Therefore we would suggest to use the time where a proptery is located instead of UTC so we don't need to manually calculate the changes each time.
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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