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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. for hostels would be a better overview to see which beds belong to the same room

    80 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. 10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. If the channel manager has made reservations (and therefore it's not possible for the rest of us to merge groups), or if we have several bookings from different backgrounds and do not wish to mix their billings, it would be great to connect the reservations somehow. In stead of group, call it "related" or similar.

    40 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Right now: After making one task, you have to go back to "tasks" to find the "Add new task"-button if you need to make a second task.
    The idea: Create an "Add new task"-button at the same page as you just created your lastest task.

    41 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  5. Room price change: to have an option including/excluding products when we set the average night rate

    16 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. Have the option to restrict product to specific dates.
    For example: if we have New Years Eve Gala Dinner created as a product, would be very helpful to be able to restrict this product to only guests staying during the night of the 31st of December, and not to any booking date.

    110 votes

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  7. It would be great to be able to create products (NOT linked as a stay package) composed of different subproducts with different prices and VAT rates, which would show as one package price.

    Example: I would like to create a Drinks package of X€, composed of water at Y€ and VAT rate at 10% and of wine at Z€ and VAT rate at 20%. Currently we have to create two products (water AND wine) and it would not appear as a drinks package in the billing line.

    148 votes

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  8. At the moment there are only set intervals for scheduled reports. Ability to set your own date parameters will eliminate the need to manually run reports on daily basis.

    24 votes

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  9. When a guest check-in the status of the room pass from inspected to dirty.
    I think it will be better to put the room inspected to occupied or occupied dirty.

    34 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. When creating a House Use reservation it would be nice if you can select multiple rooms at the same time.

    42 votes

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  11. 8 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. There would be great to show current capacity in calendar with restrictions.. At the moment I have to open another window to see my capacity to manage restrictions.

    9 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. For properties that wish to automate their guest's journey during check-in, they need Mews to be able to send out trigger when a guest completes their online check-in. Based on this, their door lock integrations could send the guest access code to their room. We should also be able to receive back information that the guest entered the room which can then change the reservation from online check-in to checked-in. This is in case that they have technology in place that recognizes when someone enters the room.

    12 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. Reservation Report should include a specific column for products a specific column for the accommodation, not only a single column for the total cost.

    39 votes

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  15. Sometimes anonymous reports are needed. Please make it possible to hide customer data such as Customer Name.

    8 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. To be able to write an immediate extra task to specific housekeepers that flashes on the mobile screen maybe beeps.

    52 votes

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  17. Would be great if you could create a Queue Booking system.
    In order to easely identify guest that have made the admin paperwork however their room wasn't ready.
    Help HSK to prioritize the cleaning . Help the Front office team to identify customer when thei are returning.

    14 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. When we want to give items complimentary to our guests it is a lot of work for FO to do this. You need to add and delete the item, but this shows very strange on the bill.

    For example we offer turndown service with cognac and cheese. In order to have a complete picture for costs we need to add this on the bill and delete it again. It is a bit strange if you see 1 cognac in plus and 1 cognac in minus, the same for the cheeses. We also provide complimentary minibar so now we need to…

    35 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. I see a lot of cool ideas from all Mews customers, but it would be so nice if any hotel could comment on each idea.

    If I put in a idea I need to wait a very long time for the voting process. What I would suggest, when a new idea is written by a hotel, is that Mews sends a message or emails to all its hotels (divided over several days to prevent spam emails). I am not looking at the new ideas a lot, because I am too busy with other things. If I would be notified I…

    9 votes

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    0 comments  ·  Other  ·  Admin →
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    on the roadmap  ·  Anonymous responded

    Hello from the Mews Product Team. Thanks very much for your feedback on our portal. This is a great suggestion. As you mentioned, we don't yet send e-mails for every idea posted as it can get overwhelming. However, we are happy to take this into consideration and will look into finding the right way to keep all of our customers informed.

  20. Create a notification for the release date/time.

    10 votes

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    1 comment  ·  Other  ·  Admin →
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