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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. Required field for making a reservation.

    Required field for making a reservation. The tab company or Agency should be required to be sure that your reports are correct.

    8 votes

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    0 comments  ·  Reservation management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. POP UP WINDOW ALERTING SALES AND ACCOUNTING DEPARTMENT WITH OPERATIONAL TASKS TO BE DONE

    POP UP WINDOW ALERTING SALES AND ACCOUNTING DEPARTMENT WITH OPERATIONAL TASKS TO BE DONE up to date

    8 votes

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    0 comments  ·  Finance management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Chèques vacances

    Add a new "External payment types" : Chèques vacances or Chèques ANCV

    23 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  4. Invoice filter by date

    Add a new filter for diplay all detail booking by date

    21 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  5. Multiple options for Reservations Report Filter

    Allowing to select multiple filters in the reservations report under each category. E.g. in the rate plans I would like to be able to 'tick box' multiple rates as opposed to having to see the report just on one.

    15 votes

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    idea to upvote  ·  1 comment  ·  Reports and dashboards  ·  Admin →
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  6. Search and delete messages

    Posibility to search the client messages and also delete them

    40 votes

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    3 comments  ·  Reservation management  ·  Admin →
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  7. Open balance visible in reservation details

    Properties would like to have a tick or symbol in the reservation details (reservation overview and timeline) to give an indication if a reservation has been paid for already. For now, clients have to click a few times to consult the billing screen and verify if an arriving/departing customer still has an open balance. E.g. it would make the check-ins even more quick.

    29 votes

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    5 comments  ·  Finance management  ·  Admin →
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  8. Ability to remove the new update 'refresh' notification

    It would be great if the notification to refresh the browser due to new updates could be moved/removed without refreshing the browser as it tends to hide part of the timeline, so users are often having to refresh the timeline and get back to the position they were working on every time there is a minor update

    37 votes

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    0 comments  ·  Reservation management  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,


    Thank you for sharing your feedback with us. It is unlikely that we will remove the refresh function as it is required in order for us to migrate you to a newer version of Mews which often includes the latest security updates. We can however, look into ensuring that the update does not break your workflow on the timeline.


    We will be looking into improvments for the timeline in 2022 and will consider your request.


    This request has been marked as one to be upvoted by the Mews product team.

  9. Possibility to change the base rate (in an existing rate code) to another base rate

    42 votes

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    idea to upvote  ·  4 comments  ·  Revenue management  ·  Admin →
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  10. Blackground colours in Room Numbers

    Option to put different colours in blackground of the Room Numbers.
    Notes of Status of the Room. For example:

    101 in red means that "cot for baby inside the room"
    201 in green means that "separate beds are ready"

    Thank you!! Tayko Team

    26 votes

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    0 comments  ·  Reservation management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. Clearly show when a group has been split into different rooms on the timeline

    It would be SO useful if any group reservation that has been split into different rooms could be signalled on the timeline either by a symbol (such as the current upgraded, female traveller and return guest symbols) or by an on-screen prompt that notifies you that they are currently in separate rooms.

    17 votes

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    1 comment  ·  Reservation management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. OOS on main screen

    In the previous version OOS-rooms
    Main screen/overview doesn't show the reason why OOS-rooms are OOS. In the previous version, staff could see whey a room was OOS and could anticipate instantly. Now they have to open the room to see, and that creates errors, especially as you then open the page in which they can make changes, rather than only consult.

    9 votes

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    0 comments  ·  Housekeeping  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Showing restrictions in Availability

    When the reception looks at the availability screen, they should be able to view existing restrictions.

    19 votes

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    idea to upvote  ·  3 comments  ·  Revenue management  ·  Admin →
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  14. Expand room status options

    At present the available Space Status are Dirty, Clean & Inspected (OOS & OOO).

    From a front office and housekeeping perspective this is limiting.

    Could you please consider the following please?

    VACANT READY - Inspected
    OCCUPIED DIRTY - Guest checked in
    OCCUPIED READY - Inspected stay over
    VACANT DIRTY - Guest checked out
    PICKUP - Room move and for housekeeping to inspect

    This would offer more clarity as to not only the status of the room but also the ‘condition’, meaning the physical status of the room (guest). This is important for the operation of a hotel.

    Please consider this…

    99 votes

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    11 comments  ·  Housekeeping  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Automatic Room Upgrades Based on Availability

    Would be great if the system could automatically upgrade certain reservations to a higher room category under certain availability circumstance (that could be defined and edited).

    ie: If lesser room category is at 100% occupancy, the system would automatically upgrade some reservation to the higher room category, freeing up the lower category to be sold again.

    25 votes

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    0 comments  ·  Reservation management  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. colours for event calendar

    I would be really handy to have all day in different colour, where is added some event and not just black dot on the top.

    36 votes

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    idea to upvote  ·  0 comments  ·  Event management  ·  Admin →
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  17. VAT report

    In “Bills and Invoices” : to be able to get closed bills as a report showing the VAT in total.

    12 votes

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    0 comments  ·  Finance management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. When we make a booking we would like to add a EAN nr. that also should be transferred to the invoice for payment

    When we make a booking we would like to add a EAN nr. that also should be transferred to the invoice for payment

    11 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  19. Promotion

    Can there be an easy way to design Promotions? Similar to booking.com.

    Select stay dates.
    Select booking dates.
    Select Rate Plan.
    Select Room Types
    Set up discount.
    and run the promotion.

    Thanks

    29 votes

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    idea to upvote  ·  2 comments  ·  Revenue management  ·  Admin →
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  20. Messages on the dashboard

    Can you provide the snapshot of messages status on dashboard? Like similar to other donuts on the dashboard, messages replied & no replied. Thanks

    16 votes

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    1 comment  ·  Other  ·  Admin →
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