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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. The dashboards are very blue and it is not so easy to read the data as everything blends into one. The MEWS University training videos show blue and orange for example which work really well together but the MEWS user dashboards are consigned to blue only. Please allow blue/orange for users too in the first instance and then work towards allowing fully tailorable colourways by clients. Thanks.

    8 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. When a payment is successful, than the guest receives an e-mail to inform him. Many of them than request the invoice for that amount. Please also send the concerning invoice with the e-mail together.

    41 votes

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  3. Reservation Report and Guest in House reports show balances including future reservations. It would be good to have an option so the balance related to the reservation itself.

    10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Can you please add Alipay/Wechat to external payment options so we can choose from the dropdown box when processing such payment? Thanks

    12 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. When adding products using Service, there is nowhere to show what is the total amount charged, we can only see the total amount charged once we have created the order. In that case, if we have made a mistake, then we have to cancel and redo. Can you please add a field just under the product line items to show total amount charged so we can make sure everything is entered correctly before creating the order?

    12 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. A push alert is provided on any room that are due, ‘To be Cleaned’ when the guest has checked out of that room so that housekeeping can take action right away.

    94 votes

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  7. Reservation Report- add possibility of choosing which products should be included into this report. Some of products are not included into reservation revenue, especially for channels, for ex. breakfast can be included product and at the same time accommodation tax is an additional product not included into the price of reservation. The result- we are not able to see the actual revenue of all reservation received from channel and there is no other report where we can find revenue by channel/TA in MEWS.

    12 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. We notice that, if we receive a booking by the Distributor, in wich the payer/booker is different from the guest, there is no credit card icon shown in the main screen (and also not on the reservation report). In this case, I think it would be more clear, if the credit card icon shows in the main reservation screen, next to the booker or next to the payment card line.

    21 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  9. Restrict front desk team from overriding rates when making booking. Currently MEWS doesn't provide rate check report to see how much rate difference we are getting from staff making manual bookings. It is crucial for revenue managers to keep this under control in order to maintain the rates. Ideally I think front desk should not have the rights to override any rates.

    14 votes

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  10. It would be great to extend the use of the message app also to non-guests. A link/button for on our website and in the regular e-mails, would be great.

    8 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. Kan bij een overboeking een melding komen voor welke datum de overboeking is? Dat scheelt het soms lange zoeken naar de plek waar de overboeking is.

    10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. We zouden graag zien dat een DELUXE kamer of een Urban EXTRA kamer niet geupgrade kan worden naar een triple. Dit is namelijk nooit een upgrade want deze type kamers zijn ruimer en daar betalen mensen voor.

    7 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. We zouden graag willen filteren op eigen keywords. Dat we die zelf bijvoorbeeld kunnen instellen of dat deze erin worden gezet op verzoek. Dan houden we minder hits over en maakt het voor ons overzichtelijker.

    8 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. Whenever we have an outstanding bill (from Travel Agent for example) we have to move it to a fake profile until its closed. If we issue invoice without the payment it states that we have refund (in the billing and the payment report).
    This amount is the deducted even though we have not made a refund.

    I would suggest to make this action proper and not classify an outstanding as a refund as they are totally different concepts.

    8 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. 11 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. 8 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. Use case: During his stay, the guest has the possibility to use 100€ per day for any F&B expenses. Possibility for the POS to post expenses that can be absorbed in the price at the moment of consumption. Unused Expense Allocation cannot be refunded or used on another day.

    18 votes

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  18. We would like to be able to make paragraphs (by using the enter key) in the messages we get from and send to guests.

    8 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Desde que creasteis la exportación de INE para enviarlo en formato XML, no ha funcionado en ningun momento, y hablo desde principios o incluso antes de verano!!!!

    8 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. To display different information on the header/footer of bills vs. invoice. For example to display bank account information on invoices but not display it on creditcard bills.

    16 votes

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