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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1890 results found

  1. More complex hotkeys for example:

    On the arrivals (ALT H) menu I should be able to set a hot that can take my mouse cursor to the "search". The reason being is that since the arrival list is not organised by alphabetical or by room number and have to resolve by doing a reservation search most of the time.

    Also it will be good to toggle between the "filter" and "search" option with programmable hotkeys.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  2. 18 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Add a new "External payment types" : Chèques vacances or Chèques ANCV

    22 votes

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  4. Add a new filter for diplay all detail booking by date

    25 votes

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  5. Posibility to search the client messages and also delete them

    60 votes

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  6. Properties would like to have a tick or symbol in the reservation details (reservation overview and timeline) to give an indication if a reservation has been paid for already. For now, clients have to click a few times to consult the billing screen and verify if an arriving/departing customer still has an open balance. E.g. it would make the check-ins even more quick.

    32 votes

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    idea to upvote  ·  Aldair responded

    Hello Mewsers,

    Thank you for the feedback, we have updated this feature and set it as one to be upvoted by the Mews Community.

  7. It would be great if the notification to refresh the browser due to new updates could be moved/removed without refreshing the browser as it tends to hide part of the timeline, so users are often having to refresh the timeline and get back to the position they were working on every time there is a minor update

    39 votes

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    idea to upvote  ·  Aldair responded

    Hello Mewsers,

    Thank you for sharing your feedback with us. It is unlikely that we will remove the refresh function as it is required in order for us to migrate you to a newer version of Mews which often includes the latest security updates. We can however, look into ensuring that the update does not break your workflow on the timeline.

    We will be looking into improvments for the timeline in 2022 and will consider your request.

    This request has been marked as one to be upvoted by the Mews product team.

  8. 45 votes

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  9. It would be SO useful if any group reservation that has been split into different rooms could be signalled on the timeline either by a symbol (such as the current upgraded, female traveller and return guest symbols) or by an on-screen prompt that notifies you that they are currently in separate rooms.

    17 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. In the previous version OOS-rooms
    Main screen/overview doesn't show the reason why OOS-rooms are OOS. In the previous version, staff could see whey a room was OOS and could anticipate instantly. Now they have to open the room to see, and that creates errors, especially as you then open the page in which they can make changes, rather than only consult.

    9 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. When the reception looks at the availability screen, they should be able to view existing restrictions.

    24 votes

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  12. At present the available Space Status are Dirty, Clean & Inspected (OOS & OOO).

    From a front office and housekeeping perspective this is limiting.

    Could you please consider the following please?

    VACANT READY - Inspected
    OCCUPIED DIRTY - Guest checked in
    OCCUPIED READY - Inspected stay over
    VACANT DIRTY - Guest checked out
    PICKUP - Room move and for housekeeping to inspect

    This would offer more clarity as to not only the status of the room but also the ‘condition’, meaning the physical status of the room (guest). This is important for the operation of a hotel.

    Please consider this…

    253 votes

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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Would be great if the system could automatically upgrade certain reservations to a higher room category under certain availability circumstance (that could be defined and edited).

    ie: If lesser room category is at 100% occupancy, the system would automatically upgrade some reservation to the higher room category, freeing up the lower category to be sold again.

    28 votes

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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. In “Bills and Invoices” : to be able to get closed bills as a report showing the VAT in total.

    11 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. When we make a booking we would like to add a EAN nr. that also should be transferred to the invoice for payment

    14 votes

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  16. Can there be an easy way to design Promotions? Similar to booking.com.

    Select stay dates.
    Select booking dates.
    Select Rate Plan.
    Select Room Types
    Set up discount.
    and run the promotion.

    Thanks

    32 votes

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  17. Is there a possibility to add "paid out" (money given out of the cashier) and "house use" (for internal expenses) in MEWS

    10 votes

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  18. I would like to receive a notification when an overbooking is received.

    43 votes

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  19. Add possibility to create restriction on number of guests .
    We have golf package for 2 persons. when only 1 golfer, price should be adjusted depending on season and type of room.

    I cannot use the empty bed option as adjustment is changing depending on seasons and room categories.

    38 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. To alow me to unmerge group, when grouppen by mistaken

    96 votes

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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your feedback, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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