2195 results found
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Exempt certain taxes for OTAs
On Expedia Collect and Airbnb bookings, the OTA collects the occupancy tax (city tax) and not the property. It therefore requires us to make some unfortunate accounting adjustments at the end of each month.
We would need to be able to choose which taxes apply to Travel Agents.
3 votes -
Downgrades not syncing properly with OTAs linked with the direct interfaces
Customer X has booked room category #1. If I manually upgrade him (drag and drop) to a higher category, say #2, then the OTA's availabilities will be updated to reflect this upgrade. Then, If I manually downgrade X in his original requested category the OTA'a availabilities will be once more updated and revert to their original state. However, if X is downgraded not by manual drag and drop but by being "bumped" into his original category through the dragging and dropping of another customer Y onto X's room, then the new availabilities resulting from this bumped downgrade will not be…
1 vote -
Allow inquired reservations to auto release by system
There is a setting in the system to instruct optional and inquired reservations to auto release. To operate a waitlist it would be better to split this instruction so that inquired bookings auto release and optional reservations don't auto release.
1 vote -
Occupancy report and shared inventory
When using shared inventory in a hostel setting the occupancy graph is rendered almost unusable. When having a dorm sellable as a Dorm or a single bed, if arrivals was 1 for a bed on the day in the reservations section, the graph directly below will indicate 2 arrivals if the dorm was not occupied previously. There is only truly 1 arrival.
Appreciating additional logic would need to be applied across the system, though this would make it far more actionable insights and give team members actionable information.
1 vote -
Sorting on Bill Items
We see that items on bill 13947 are ordered in a way that we don’t understand. Can you provide some clarification on this? Property wants to order items by date. Since the date sorting in the billing screen is not in order, the bill cannot be printed in date order.
The issue occurs when bills are imported from Lightspeed, I think? I am not entirely sure on this but it seems to be the case.
AFAIK we don’t have any ordering on bill items level.
Therefore this is a feature request1 vote -
Datas by booking
Gender / Nationality / Date of birth by booking
Could we make madatory for a guest who is booking to fill his Gender / Nationality / Date of birth as well ? Right now he only has to fill his last name, email and phone number.
We have an all-female-dorm and some men keep booking it for some reasons. Gender with "Woman / Man / Non binary (or diverse?) at the moment of booking could really help us. As it is mandatory for us to have the nationality of the guest as well as his birth date, those could be…
4 votes -
Availability block+ product rule
When you put in a rate in Availability block the product rule that you have made should for the rate should follow. If I make a Availability block today and put in a rate the product rule for that rate doesn´t follow and I need to make a new product rule for every new block I do.
9 votes -
Customer Stats Report: City Focused Filter
The "city" focused filter will allow Sales and Revenue Departments to have the option to pull for more specific/localized stats of their visitors as opposed to a whole region/territory/filter which could affect product creation sales and marketing campaign (Without needing to export to Excel + filter the customer profiles report)
4 votes -
Exact overnight stay on Reservation Report
Require solution for Reservation Report based on accurate and exact interval of staying/overnight during the selected period only, for example from 01-01-2024 to 31-01-2024 without including the overnight stay on previous month even the whole booking may overlap.
2 votes -
Print/Export the Product and Rate pages
Have a printable or Export button available on both the
__ Bookable Service Product Page
__ Rate Management Page*Revenue Management: For both rate and product management, having an export/print option helps the properties keep detailed historical data of their products, a better cleanup, and easier financial analysis.
*Front Office: For potential Upsell purposes
3 votes -
Automation of Passport Field in Invoices
In Spain, where I reside, it is mandatory by law for an invoice to include a passport or ID to be valid. Currently, when a customer enters their passport information into the reservation system, it does not automatically populate on the invoice. This requires manual entry for each reservation, which is time-consuming and prone to errors with all the companies that at least work in Spain.
Suggested Solution:
It would be very helpful to have an automatic transfer of the passport information from the reservation system to the invoice field.
Benefits:
…Improved Efficiency: Reduces manual work and saves time for2 votes -
Travel agent commission management
Minimum requirement :
Define a commission rate attached to a TA (see possible rules, but at least a % on room rate or total stay)
Attach or detach automatically (OTA) or manually a TA to a reservation
Calculate and store TA commissions
Reports (statements)Description:
Things to know about travel agent commission management
Reservations are linked to an agent with a specific commission calculation configuration.Reservations may be linked to a travel agent in order to attribute the business brought, but you may ask PMS not to calculate the commission of specific reservations, if needed.
There is a procedure to…6 votes -
Remove Products when changing packaged rate
When products are added because of a package, thus added through a product rule with a rate or rate group as condition, when changing that Rate also the products should be removed.
22 votes -
steuerungsregel
Beim Anlegen einer Steuerungsregel, wäre es cool, wenn man direkt auch ein festes verknüpftest Profil zusätzlich zum Verantwortlichen auswählen kann, welches der Abrechnung hinzugefügt wird. Safe clicks.
2 votes -
8 votes
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Add extra functions to the Product Checklist
Product Checklist could have a wider set of functions such as ability to post directly to Profiles without a current reservation. And ability to post to Spacetime Reservations (not only Guest)
20 votes -
Open End-Stay Date
Residents can book their stay with an open end date. Guests are staying for more than 1 year at the same property and instead of offering them an end date and another guest can book the same room, they would like to book it for one guest only.
2 votes -
Add routing rule directly from company profile
It would be super handy if we could add the routing rule directly from the company profile instead of creating the company and then setting up the routing rule.
16 votes -
Associated bills
At the moment, the invoice disappears under the billing tab for the guest reservation when you transfer it to another customer card/group.
This means that you need to go to the items-tab under the reservation and from there go to the bill that the cost is on.
When there are larger invoices that need to be reviewed and moved around, you need to use CTRL+F, which doesn't really work the majority of the time.It would have been smoother if it was possible to see the cost on the guest's reservation even if it is not the bill associate.
Also…1 vote -
See relevant block with rooms not picked up
At the moment you are unable to see the specific group that has remaining rooms that have not been picked up, instead you see all the groups with blocks during the specified dates.
With that you need to go into each of the groups to check which ones still have rooms that have not been picked up nor released.29 votes
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