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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. Hide dedicated OTA mapping rate categories from the reservation screen when only the external channel manager (Like Cubilis from Stardekk for example) has a use of them

    2 votes

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  2. It is not possible to schedule reports into a PDF in de scheduled exports.
    When you can have it in PDF it's easier to review the reports for us.

    10 votes

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  3. Small one, but can we remove the deleted products from all product reports, this would make it easier for our operations team to pull reports and schedule them.

    Really it's about giving our teams the cleanest data possible, I know they can select or deselect the products – we have a lot of products that were created whilst we were setting up the property, that we really don't need.. and whilst they are deleted – they show up in this report.
    As there aren't any other key filters (eg Product Group) it's just messy and difficult for the operational team…

    2 votes

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  4. Group confirmation should have a more simple overview, one line per space category and per single/double use. Each line should have the folloring "tabs"/information: number of rooms, unit price, total pris, VAT. Group bookers asks for a simple overview and not 120 lines for each room.
    This confirmation should be generated in a PDF file and in vertical format.

    5 votes

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  5. Pouvoir retirer certains droit à des utilisateurs, par exemple, j'ai une réceptionniste qui à interdiction de traiter les annulations, je ne peux pas lui retirer ce droit.

    il serai bien de créer un système d'interdiction.

    1 vote

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  6. When issuing an invoice, it would make sense to be able to issue the invoice with the avrage nightly breakdown opposed to the actually nightly breakdown.

    For those working with dynamic pricing, the guest can recive a bill/invoice with each night a different price, but upon booking the booking engine breaks it down to an avrage rate leaving the guest confused.

    It is great it does this in the booking engine, but not ideal when issuing a bill.

    Cheers

    2 votes

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  7. As our property mostly sell packaged products we are missing the possibility to package a product with multiple items which then ..
    - could be sold as an enhancement to stay
    - be billed directly by frontoffice without having team remember all components

    In addition it would be desireble to set a product for sale specific period or days only.

    Example: Would love to sell a Christmas Lunch composed by Food & beverage items for stay 25 December without having to create a separate Stay package.

    20 votes

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  8. The company profile dashboard currently has some bills and invoices belonging to the company.

    However, the organization of this is not quite easy to navigate around as someone would have to remember the bill numbers in order to find bills here. Instead, it would be great if there was a way to sort the bills by due date or closed dates. etc

    13 votes

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  9. We are missing a more efficient way to visualize cancellations in the reservation reports. Right now, you can see the cancelled status with a grey color that is not clear enough. Maybe red of a more vivid color.

    9 votes

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  10. When a guest has paid, an email with the receipt should be automatically created and sent if the profile has an email attached.

    This would save some clicks and also save the environment by not printing (you can just say - the receipt is already sent to you by email :))

    28 votes

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  11. Companies can pay invoices by cash or external but not by Card. It would be helpful if this payment option was added.

    41 votes

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  12. It would be great to be able to pull a report to see figures for the past 3 months of Sundays only for example. Currently you can only pull a report for a set date range, not just set days.

    2 votes

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  13. When rebating, it should book a credit as transaction right under the original posting and not just putting a wording "rebate" . it confuses FO team and they tend to double rebate.

    7 votes

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  14. See invoice after check in and not only one day prior to check out

    1 vote

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  15. When printing out regcards via reservation overview report, the report sorting parameters do not influence the actual order the regcards are printed in !

    This makes us lose a lot of time, having to sort all the reservation cards by hand !

    1 vote

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  16. It would save a lot of time (and misstakes) if products, rates, etc can be duplicated instead of always having to start from scratch. Except for the obvious hassle of having to remember all the settings it would help us in keeping name-standards etc.
    function could be an option on any specific product/rate/category to "duplicate". That would open the "new entity" page but with the same options/texts etc pre-filled, ready for us to change as needed before saving.

    5 votes

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  17. To be able to assign spaces as correct as possible for a group, there should be an option for feature requests in the availability block. So when you pick up the reservation from the block, it is auto-assigned to the correct space feature. Example: all crew want to have quiet rooms, or all wedding guests should have a sea view. This will be more efficient for the front desk that doesn't have to double check and re-assign spaces, and to make sure the guests get what is ordered without the possibility of human errors.

    6 votes

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  18. When an invoice is issued for the following month but then the booking gets cancelled in the current month - the revenue will be posted in the following month but the revenue of the current month will be reduced.
    In other words there will be 'fake' revenue in the following month but the revenue in the current month will be lower that it actually is.
    This is also affectig VAT.

    The rebate should be posted on the same day as the items are consumed and not on the day of the cancellation.

    4 votes

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  19. For extra security
    I'd like to only allow some of my team members to sign in while on property
    If there was an option to only allow sign-ons from specific IP addresses, that would solve this for me.
    Open to other options if they exist.
    Thank you
    Peter

    2 votes

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  20. If 3 rooms can be sold as AB, BC, and ABC, we currently cannot allow for multiple parent rooms (blocking AB and BC from BOTH being sold)

    1 vote

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