1973 results found
-
Enter roomnumber in search bar to show name of guest
Now, when you enter a roomnumber, it shows partial confirmation numbers mostly. I want to quickly look up a guest by roomnumber, not only by name.
2 votes -
Hotkeys and tabs
I feel like a basic feaure for anyone who is using the internet for work is to use tabs in the web browser. Especially in the reception where you are often working on multiple things, and reservations at once.
So that you cannot use the very common hot key CTRL + click to open a new tab is frustrating. That you cannot even use the old school way by right clicking is BEYOND frustrating.
When I do "detective" work regarding a reservation, payment or really anything in the system I want to be able to quickly set up tabs for…
2 votes -
Improvement on Product Rules Conditions
Add More conditions to the Product Rules: so users can have even more specific applications. Some of them are:
Such as the "Creation Date" of reservations. Especially if a new tax/service fee is to be in effect only after/before a certain date.
Age Categories
Space Features
Valid Period of promotion (Voucher)
Floor Number10 votes -
Company profiles should not be added to guest profiles automatically
Currently company profiles are added to guest profiles automatically. This should be optional via a tick box. In our case guest' are not always booking via the same company (rate).
20 votes -
Once Nights are Rebated, The Date of the Nights are not on the " Additional Expense Night Items"
The problem is on the open bills after rebates. The night items do not show the dates of the nights. However, when you close or preview the bill, the dates are visible.
This causes some problems in case the bills require splitting of different nights. As the way the night items are ordered on the preview is also not how it is ordered on the Mews open bill.
Current fix is to move the items around and preview multiple times until the receptionists get it right. This is a time-consuming task. If the dates are already there, there is no…
1 vote -
Notify staff when blocklisted customer attempts to book a reservation
Receive notifications when a blocklisted customer attempts to book to stay at the hotel so that the team are aware of blocked guests who are trying to book in.
70 votes -
room change | Zimmerumzüge
It would be good if you didn't have to create room moves as 2 separate reservations but could "link" the reservations. Otherwise, the guests receive double pre- and post-stay mailings, we have to correct the registration forms manually and it also distorts the overnight stay statistics with additional arrival/departure and length of stay.
Es wäre gut, wenn man Zimmerverschiebungen nicht als 2 separate Reservierungen anlegen müsste, sondern die Reservierungen "verknüpfen" könnte. Ansonsten erhalten die Gäste vor und nach dem Aufenthalt doppelte Mailings, wir müssen die Anmeldeformulare manuell korrigieren und es verfälscht auch die Übernachtungsstatistik durch zusätzliche An-/Abreise und Aufenthaltsdauer.
7 votes -
Increasing in login security
We are experiencing attempts to get employees to login to a false login-site, where a thirdparty is then mirroring the login credentials, and gets access to the account without the employee knowing. We wish the security level increased. here is some suggetions:
- Messages in case of login attempts on a new device, and the new login should be approved
- Possibility to limit login only to onsite IP-adresses
- Other security measures7 votes -
Bonjour, pouvez-vous SVP m'expliquer pourquoi les montants entre le rapport de réservation et le rapport des encaissements ne coïncide pas?
Bonjour, pouvez-vous SVP m'expliquer pourquoi les montants entre le rapport de réservation et le rapport des encaissements ne coïncide pas?
3 votes -
Multi Property: Add a field in the response that allows filtering customers based on the property where they were create
In a scenario where a multi property shares its customer addressbook across multiple hotels it is difficult to connect 3rd party tools that aim to access only a subset of customer (e.x. only of hotel A). The customer response should contain a field with a property id of where the specific customer was created
2 votes -
Availability block reservation status
To effectively utilize the Availability Blocks section, we need the ability to pick up rooms from a block that has an optional booking status. We often work with call-in allocations, where clients reserve a set number of rooms (e.g., 50) for their participants. As participants book rooms, the booking status changes to "confirmed" once a room is booked for an individual.
16 votes -
Choosing service
When creating a new reservation and you have multiple services to choose from, make the whole row for the service clickable, instead of just the "Select" button on the right.
3 votes -
double room supplement / Doppelzimmerzuschlag
Double room supplement
It is recommended that the double room supplement is shown separately from the single price on the invoice. This is particularly advantageous for business travellers who are travelling with a companion and require a separate invoice.Doppelzimmerzuschlag
Es wird empfohlen, den Doppelzimmerzuschlag separat vom Einzelpreis auf der Rechnung darzustellen. Dies ist insbesondere für Geschäftsreisende vorteilhaft, die in Begleitung anreisen und eine separate Rechnung benötigen.71 votes -
dog icon
If possible a dog icon would be very nice.
So we could see in the timeline which guests/rooms have dogs. This would be helpful in case we have to mova a room (to another dog friendly room) . Also our staff from housekeeping could directly see which rooms have dogs. :)5 votes -
Assigning one room/space to a housekeeper needs to be taken out of inventory to not assing it again
Currently as it stands, Mews allows you to assign one room to multiple housekeepers without taking the room/space out of inventory. Mews unacceptable answer is that this is done for large rooms. Industry standard is one room/space to one housekeeper. This alleviates mistakes of potentially assigning the same room to multiple housekeepers again and again.
3 votes -
added items on bill not shown as package
Manually added items on the bill now show in the package. We always have to open the package in the billing to see, if the guest as any extras to the original booking. This is really confusing because we can't even see if the item was already booked with the original booking or added later.
Before it was easier: we could show the guest the amount of the package booked and below all extra items were displayed.
1 vote -
Unpaid Invoices - back to Billing Tab
Since the unpaid invoices only show in the owner's dashboard or list of Bills and Invoices, it's become a lot of more clicks to set it paid.
We have some companies and tour operators, that pay with one amount up to 40 invoices by banktransfer. When those showed in the billing, I only had to select all of the invoices, transfer them to one new bill and could close this bill with 3 clicks.
Now I have 5 clicks for each invoice, that makes with 40 bills about 140 clicks more than before and also takes a lot more time…
2 votes -
new day
If a guest checks in after 00:00, even 00:01, space status does not count that night as night 1. This causes errors on when the room is cleaned. It may be an idea to push this back to 03:00 to prevent errors.
2 votes -
Raumstatus ändern
Es wäre toll, wenn man mehrere Zimmer out of order setzen könnte und nicht jedes einzelne Zimmer sperren muss. Es geht um die Sperrfunktion, die in der Zeitachse sichtbar ist.
6 votes -
Prevent feedback surveys from disrupting staff workflow
MEWS is very often asking for Feedback in a small window and asks how likely it is, that I would recommend MEWS regarding to the action I just took.
I really love MEWS, and like to involve and help.
I always have to either rate or cancel this window, and if a couple of tasks is going on, or more than one customer is before me, my workflow is really disturbed. It would be lovely if you'd ask not so often or in another way.
I know it is not really a idea, but I wanted to offer other Mewsers…8 votes
- Don't see your idea?