1997 results found
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OTA Taxes
Having used Mews PMS since December 2023, an outstanding issue remains a constant source of additional manual work that seems as though there should be a way to automate the work instead.
Our property has three tax brackets applicable to room reservations, Florida State sales tax (6%), Pinellas County sales tax (1%), and Pinellas County Tourism Development tax (6%). These three brackets are uploaded to the Expedia and Booking.com in their individual brackets just as they are in our Mews PMS.
When applied, the OTAs (both Expedia and Booking.com) apply a single, collective tax bracket of 13% whereas in Mews,…
2 votes -
[email protected]
seasonal base price and room type offsets. currently, there is only 1 roomtype offset allowed in the base price configuration. we have different roomtype differentials/offsets throughout the year and i would like to be able to schedule different offsets for specific date ranges at a time.
for example, a king roomtype is +$5.00 from the base roomtype in the default season (but i would like to have it increase to +$10 from the base roomtype from May-October during my peak season). currently, that functionality does not exist and we have to update as we go (and not in advance)
1 vote -
Log ou rapport sur l'historique des tarifs
Serait pratique l’ajout d’un rapport ou d’un log historique permettant de suivre/ vérifier l’évolution des prix d’un tarif dans le temps.
1 vote -
Atomize RMS: Adjust weights in price recommendation algorithm for small hotels
Currently it seems like the algorithm to recommend/decide price changes dominantly triggers for dates where a change in occupancy is detected.
Market shifts and pricing changes in the compset are less often reflected in pricing decisions, it seems. This can easily lead to pricing oneself out of the market.
Maybe this is a problem that small hotels are more seeing because a nominally small change in occupancy (eg. 3-4 rooms being booked for a date) are relatively large changes in occupancy (like 10-20% maybe), which probably is a strong signal for atomize to raise prices, but when at the same…3 votes -
Save preferred filters on the Task report
Currently, the report always resets to the “Deadline” date filter, requiring users to manually switch it (often to “Created”) every time they open it.
The proposed enhancement is to let users:
Save their preferred filter settings (especially date filter like “Created”)
Have filters persist after refresh or reopening the report
Optionally set a default view at user or property levelThis would reduce repetitive manual adjustments and improve daily operational efficiency for teams that rely on a non-default task view.
2 votes -
Improve visibility and traceability of invoice corrections on billing documents
Currently:
- The original invoice retains the removed item with no visible indication of correction
- The correction is generated as a separate invoice with a new number -The only traceability exists in: >Action logs >Item-level history
However:
- These sources are not part of official billing documents
- They are not accessible to external stakeholders (e.g., auditors, accountants)
- Users must perform manual investigation to reconcile documents
Impact
- Reduced transparency in billing documents Increased effort in reconciliation and audit processes
- Confusion for clients reviewing invoices Risk of perceived inconsistencies in financial records.
Proposed Solution
Introduce visible linkage and correction indicators at the document level,…2 votes -
Make all days be selectible in the date selection UI
currently you cannot select a date which isn't allocated to the selected month, even though the days are visible.
This is something that takes away 1-2 Minutes a day when all other UIs I have seen in the last 10 years allow me to select, say, the second of August even though July is currently selected.1 vote -
Filter "Groups" in product checklist
The product checklist is being used as the breakfast list in the morning; however, there isn't an option to show actual group names. This would be immensely helpful to allocate tables in the morning correctly.
1 vote -
Keep room lock when arrival or departure date or time is changed
Description
When adjusting a reservation’s arrival or departure date or time, the existing room lock is currently removed. This creates a risk that the lock is forgotten and the room is unintentionally reassigned, which leads to operational issues for the front desk and reservations teams.Feature request
Please ensure that when arrival or departure dates or times are changed, the existing room lock on the space is retained automatically. This would remove the need for staff to manually remember to reapply the lock and reduce errors in daily operations.Why this matters
• Prevents accidental room changes
• Reduces manual…6 votes -
reports
Hostels measured by beds sold need beds sold and accommodation revenue broken down by travel agency, while keeping the occupied-beds criterion
Request: Align the bed-count criterion in the Reservations and the Manager reports so both reports count the actual number of beds (not the number of reservations). This would let bed-based properties break down beds sold and revenue by travel agency while keeping a consistent, correct bed count across reports.
1 vote -
[email protected]
It would be great to auto populate the name/initials of the staff person entering a note into a guest's properties notes field so the team knows who created the note/communicated with guest.
1 vote -
Wish for improved color contrast for "Check-out Today" vs. "Check-in Today
Hi Mews team!
We would like to request a minor adjustment to the color coding on our reservation timeline to improve our daily workflow and reduce manual errors.
The Issue:
Currently, both "Check-out Today" and "Check-in Today" use a very similar shade of blue. When the booking department and reception team is assisting guests with stay extensions or late check-out requests, it is difficult to distinguish between a guest who is due to depart today and the guest who is to arrive when looking at the same room to checkin and out of. This occasionally leads to mistakes when selecting…4 votes -
Restriction dates reset every time a change is made
Please keep the date selection the same either when creating or editing restrictions. Every single time I make a change it defaults back to the current date, I spend half my time scrolling through the calendar to go back to the original selection I had.
2 votes -
Wieso schafft es Mews nicht bei der Eingabe der Adressdaten automatisch nach Eingabe der PLZ den richtigen Ort mit aufzuführen?
Wieso schafft es Mews nicht nach Eingabe der Plz. den ( oder die jeweiligen ) dazugehörigen Ort aufzuführen.
1 vote -
Angebote/Reservierung übersichtlicher gestalten
Angebote, bzw. Bestätigungen werden zu lange und zu unüberscichtlich, wenn z.B. eine Gruppe für 3 Tage 15 Zimmer bucht mit Frühstück. Da wird jeder Tag mit Frühstücksanteim zum jeweiligen MwStsatz aufgefürht. Viel zu lange und zu übersichtlich. Da würde es doch reichen wenn die Postion Frühstück ( unterteilt nach Speisen und Getränkeanteil ) in einer Position angezeigt würde und das dann mal 3.
1 vote -
reservation report date range
Remove the current 1-year limit on the Reservation Report date range, allowing users to run reports across longer periods. This functionality was available in the old report and is needed to support more flexible historical and future analysis and reporting
2 votes -
Change of surname after marriage. Birth name as a data field in the guest file.
Would be helpful, especially for regular guests, so that after changing the last name, you can still see the name of the past.
1 vote -
Moving spaces in between services
We are operating a hybrid property (long- and short-stay)
All spaces are offered as long-stay, and some of them also as short-stay.
Every now and then we need to move a space to be offered as short-stay, but the problem is that we cannot remove them from short-stay service once we added them there. This brings a lot of discrepancies in our daily operations and reporting.1 vote -
Limiting chargeable period for Early Check-in
We would like to see the chargeable period for an early check-in limited to f.i. 2 hours.
The reason for that:
We have an early check-in fee of €15 applied.
But recently, a guest with a booking for date x checked in via our Kiosk in the night of x - 1 to x, at 2:00pm. He was able to check in by just paying the fee of €15, meaning he had an extra night for €15.1 vote -
Be able to change the customer without have it add them as an additional guest first
You should be able to change the customer on a reservation without first having to add them as a companion. The current process creates an unnecessary and inefficient workflow.
For example, if a booker initially makes a reservation under Joe Smith but later wants to change the guest name to Jane Doe, the hotel reservations agent must:
1. Change the reservation to two guests
2. Add Jane Doe as a companion
3. Assign Jane Doe as the primary guest
4. Remove Joe Smith from the reservation
5. Change the reservation back to one adultThat’s five steps just to change…
14 votes
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