1997 results found
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Be able to map a product to a single booking engine
It would be great to be able to map a product to a single booking engine!
1 vote -
Number of guests per room visible in timeline
It would be really helpful, if the number of guests per room would be visible directly within the timeline. Seems to be working just fine, once the guests are checked out. Why can`t it be visible already when creating the booking?
1 vote -
Timeline: Introducing Colour-Coding for Key Booking Insights
Dear MEWS Team,
I would like to share a suggestion regarding the Timeline view, which has a huge yet unexpressed potential.
While visually clean, it does not leverage one of the most powerful tools for operational efficiency: colour-coding.
Color can instantly convey information that, otherwise, requires opening each booking or navigating multiple sections. Introducing colour indicators directly on the Timeline could transform it into a true operational dashboard, providing immediate, high-impact insights for the front office and reservations teams.
Here are some examples of what colour-coding could highlight:
• Payment Status (e.g., prepaid, pending, partially paid, failed)
• Booking Source…8 votes -
Move multiple reservations altogether on the timeline
Bulk select multiple reservations in a group and move them altogether in one movement from one series of spaces to another. At this stage, we have to individually select each reservation to change the space, which can take time for large groups.
4 votes -
Age-based pricing for allowances
Age-based pricing for credits
Currently, Mews credits can be used to automatically deduct amounts when integrated with a POS system such as Lightspeed. However, it is not possible to assign different credit values based on the guest's age category (adult, child or infant).
For example, if breakfast is priced at €27 for an adult and €17 for a child, Mews cannot allocate the corresponding amount to each guest. Instead, it applies an average value — for example, 2 × €22.
Although the POS system sends the correct price for each guest, Mews still considers the unused portion of the credit…
1 vote -
payment links
Would be great if the email to the booker of the room could be automatically or preselected in the recipent email in payment links. Insteaf of having to copy and paste it every time. Like when you send bills, you can choose between the booker or the guest as recipient. This we want for payment links aswell.
1 vote -
Auto cancellation when same day reservation (made after 4pm) does not complete payment link
When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.
44 votes -
Remove "unspecified" from "external card payment"
Under “external card payments,” there is an option to select an “unspecified” card. This should be offered as an optional choice for each property. In our chain, we will never use this option, and it only leads to errors on the part of our employees.
1 vote -
Registeration card only for the owner
It would be great to be able to print a registration card only for the owner. If the reservation is at least for two people and there are already their names the printer automatically prints registration cards for both guests. This is a waste of paper and useless. Is there any update coming soon?
2 votes -
Company-Level Financial Controls & Payment Dating Flexibility
Currently, payments are recorded and consumed at the time they are entered into the system, rather than reflecting the actual transaction date from external payment sources (e.g., bank transfers).
Client Concern
Misalignment between:
Bank transaction date
PMS payment recordCreates reconciliation challenges, especially when:
Payments are received outside working hours (e.g., weekends)
The responsible staff member is not presentForces reliance on:
Notes/manual tracking
Institutional knowledge (risk if team member is absent)Desired Outcome: Allow date control for external payments:
Ability to:
-Backdate payments (e.g., received over weekend)
-Post-date payments (align with bank settlement date)Separate:
Transaction date (real-world)
Entry…2 votes -
Company-Level Blocking for AR Risk
Desired Outcome
Introduce a company-level control mechanism that ensures financial risk is properly managed.Currently, blocklisting in Mews is applied at the customer profile level, which aligns with where reservations are created and managed.
However, in Account Receivables workflows, companies (profiles with billing responsibility) are financially accountable — not the individual customers attached to reservations.Option A: Company-Level Blocking
Add a “Block company” flag
Prevent:
-Creation of new reservations linked to that company
-Assignment of that company as billing profile
-Applies across all related customer profilesOption B: Automated Financial Enforcement (Credit-Based)
Enhance the credit limit system:Automatically evaluate:
-Outstanding…2 votes -
Restrict Modification of Additional Expense Items after Closed Fiscal Period
The issue is that we can still remove already posted and fiscally closed Additional Expense items, despite the editable History Window (EHW) being set to a specific time period in the settings.
Issues that arise:
-Enables Unintentional or Unauthorized Changes
-Operational Risk and Data Discrepancies if the modification is not caught on time.4 votes -
Mews Reservation Overview switching from Check-out to Check-in.
Our check-out time for guests is currently set at 11:00.
This means that MEWS will shift our Reservation overview from 'Departing' guests to 'Arriving' guests at 11:00 as well.
Usually this is around the same time when most of our rooms are at the front desk checking out.
Let us change this time internally, without changing the guests check-out time.
1 vote -
Multi Property: add the possibility to set user rolse and permissions
Today central users are automatically admin. So it is not possible to give the multi-property access to a new user by limiting some areas as it can be done in each property.
Ther request is to extend the roles created for the different properties also for the MMP. It is not optimal to have an high number of users with Admin provileges.8 votes -
List closed invoice
Add the arrival date, room number, and a direct link to the reservation to the list of closed invoices.
1 vote -
139 votes
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Automatic session lock after user inactivity
We would like to see an option to automatically lock a user session after a configurable period of inactivity (for example, 15 minutes).
In hotel operations, it is common for multiple employees to use the same workstation throughout the day. When a user remains logged in after stepping away, the next employee may continue working under the previous user's account without realizing it.
An automatic lockout feature would provide several benefits:
Improved security and protection of guest data.
Better accountability and audit trails.
More accurate tracking of who performed specific actions in the system.
Reduced risk of unauthorized changes being…1 vote -
Sort task by roomnumber
In previous system i could sort task by roomnumber.
Some times we manage to put more task that is the exact same on the same roomnumber. so when a person go and fix ex. a broken door, they solve the task. but its still another task laying there with same fault.
Its not easy for techincal department to see if there is more task on one room that is the same.1 vote -
Timeline improvements: colors, OTA icons, guest count & payment status
Hello everyone,
We would like to suggest a few improvements to the timeline in Mews that could significantly enhance usability:
Better color customization
The current grey shades are very similar and hard to distinguish. More contrast or customizable colors would improve readability.OTA/source icons on reservations
Adding icons (Booking.com, Expedia, Direct, etc.) would make it much easier to instantly identify the booking source.Guest count visible on timeline
Showing the number of guests directly on each reservation would greatly help with quick planning and overview.Payment status indicator
An icon to show whether a reservation is paid or still pending…4 votes -
Occupancy number
This is a bit ridiculous but there is no way in Mews to see an occupancy of inventory.
We have several service types and some of our inventory rooms have double use - they can bee booked by Service 1 or Service 2. Lets say we have 100 Rooms. all 100 are connected to Service 1, and 20 are also connected to Service 2. If on a given day i have 50 rooms booked in Service 1 and 10 rooms in Service 2, i would expect Mews to provide Occupancy of 60% (60 rooms out of 100 room inventory). Instead,…1 vote
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