Mews Operations (PMS)

Mews Operations (PMS)

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  1. As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.

    Like this we get to know our guests better and the booking process for future stays will be even easier.

    28 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Hostels often need to ensure that a whole floor is blocked for a group booking (e.g. school groups)

    10 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Mews reporting only takes into account a COUNTRY of origin when filtering reports by ADDRESS. Most of the guests in North America are local guests. Therefore, address reporting is not insightftul for the local market.

    Having the insight on which city and state guests come from is extremely valuable in the US and Canada. Current ADDRESS filter is not sufficient for the Market in North America.

    To make this report sufficient, properties should be able to filter their guest address by:
    CITY
    STATE (US)
    PROVINCE (Canada)
    TERRITORY (US + Canada)

    13 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  4. In the accounting category classifications there are several "hard coded" classifications like Food and Beverage, Accommodation, .... etc.
    For better classification it should be possible to add some free to fill in classifications.
    At least the classification Food and Beverage should be split into Food, Beverage if free classifications aren't possible, because these are common used classifications.

    16 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  5. Have a drop down that allows your to sort the timeline in different ways.
    eg.
    - by room category/room type (current)
    **** by room number *** (MOST IDEAL UPDATE)
    - by room location
    - top floor/bottom floor
    - interconnecting
    etc.

    75 votes

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    2 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    If you are interested in filters on the timeline you can also upvote:

    - Filter the Timeline by Space number
    - Filter the timeline by space category

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. What we would like is to be able to change the PAX on a nightly basis.

    E.g.
    "Guest A" has reserved a room for 5 nights. On night 1,2,3 Guest A stays in the room alone. Night 4 & 5 "Guest B" will join "Guest A" in the same room.

    As for now we have no possibility to change the amount adults/children since there's already products that has been consumed previous nights. (breakfast --> via product rule)
    This makes our safety list, and other reports show the wrong amount of overnight guests and products.

    3 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add a minimum advance setting for products that we would like to add on the booking engine (offer to customer)

    8 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Invoice status that will tell us if the invoice was sent and to which email address or for every invoice sent to the customer, copy would also be sent to selected internal email address.

    17 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  9. Est-ce possible de modifier la mise en page ainsi que certaines informations sur les factures.
    En effet, les factures ne sont pas lisibles, elles comportent trop d'infos non nécessaires pour les clients.

    3 votes

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    idea to upvote  ·  1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  10. In the date filters, latest date remains in the past after earliest date has been set in the future.

    To prevent additional manual work:
    MEWS should automatically change the calendar date to a date later than the check-in date selected. For example, check in date 1/1/2021, check out date should default to 2/1/2021 (and not remain to todays date).

    30 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  11. It would be helpful to have the companies in the "Guest in House" report.
    We have specific terms and conditions with companies, our staff would know directly if a person have specific conditions with the company on this report

    9 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Each "service type" offered to a guest needs to be associated with a "space type". Current "space types" are limited to physical spaces only.

    Some services, such as "Experiences", could use additional "non-tangible space types". Clients would have the flexibility and freedom to offer tours, trips, etc. which could also be covered under the Spacetime project as they often times use the same logic as the physical space types = inventory, rate and bookable timeframe.

    Adding non-physical space types to the selection of "space types" would very likely increase usability of Spacetime.

    4 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make "PURPOSE" non -configurable in the setup so agents do not have to see it or have the ability to adjust it. Similar to the choice given to market segments

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  14. Tasks in the Commander Housekeeping app do not show which room or reservation number they relate to. Display room or reservation number to tasks in the Mobile version of the Commander Housekeeping app

    14 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  15. MEWS calculates prices with and without VAT per product and presents them per product on the invoice.

    At the end of the invoice MEWS presents the summary of the prices with and without VAT per VAT.

    On huge invoices the calculated and presented total price without VAT is not the same as the summary of the presented prices without VAT per product due rounding differences.

    Guests/companies/ accounting are complaining about this.

    THEREFORE PLEASE ADJUST and do not present the price per product without VAT per product. (only VAT in %, amount and price with VAT)

    5 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  16. we would really need and appreciate the possibility to be able to choose a date for an external payment. Right now, the date when you put it in mews is chosen, but we offen have bank transfers during the weekend that can only be put in mews on monday. It is very important for our accounting though to have the day of receiving the money in mews, not the day of recording in mews.

    43 votes

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    idea to upvote  ·  2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  17. Currently you can set "reservation assignment strategy" to manage how rooms are allocated to reservations (e.g. top down, bottom up etc.). This works well, except there are a couple of rooms that we would like to allocate as "last sell". i.e. all other rooms get allocated automatically according to the reservation assignment strategy, with the exception of certain room numbers, which would get allocated last if the hotel was to be fully occupied.

    10 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make the invoice clearer by not putting taxes etc. on each item/line but only at the bottom of the invoice.
    Or if you need details in some countries, give us the possibility to choose the presentation style

    12 votes

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    2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  19. Would be good to have the ability to have a mid - stay rate change.
    For example New Years eve package and additional nights on a BB rate. Currently have to make two separate reservations?

    43 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. To be able to create a combined/if restriction.
    As an example: For a full refund of the nightly rate, the guest must cancel within 48 hours of the creation of the booking AND at least 14 full days prior to the start date of the booking.
    At the moment, it is only possible to have either one of the two cancellation policies.

    12 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
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