1860 results found
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have different check-in or check-out dates for different guests in the same room
Hi,
especially with groups booking multiple rooms, it happens that:
in the same room, one or more guests arrive or depart on different dates. Or, for example, in a triple room, one person might leave before the other two, and another might arrive to take their place. We need a way to specify this; it’s also important for per-night-per-guest charges, such as city tax (automatically calculated per night per person), which must be reduced if a guest leaves early. But right now we have to do this manually, and there’s no way to specify different check-in/check-out dates.
4 votes -
Bestellbericht/ Buchhaltungsbericht
Es wäre ganz wunderbar, wenn der Bericht wieder auf der Hauptseite verlinkt wäre. Es ist einer der meistgenutzten Berichte, während ich persönlich den Aktivitätenbericht überhaupt nicht benötige.
Nutzt den jemand? Würde mich brennend interessieren.
Viele Grüße
Leif4 votes -
Restrict Modification of Additional Expense Items after Closed Fiscal Period
The issue is that we can still remove already posted and fiscally closed Additional Expense items, despite the editable History Window (EHW) being set to a specific time period in the settings.
Issues that arise:
-Enables Unintentional or Unauthorized Changes
-Operational Risk and Data Discrepancies if the modification is not caught on time.4 votes -
Bill Formatting
To enable bill formatting when multiple items are included, with subtotals displayed for each revenue category (e.g. room charges, food and beverage, venue items, etc.).
5 votes -
Tasks for group / block reservations
Problem
It is currently not possible to add tasks to group or block reservations. In addition, tasks in general are not searchable, which makes it very difficult to track what has been done or what is still pending — especially for group bookings.Operational impact
For group bookings, we need to manage important milestones such as:Name list deadlines
Booking cut-off dates
Client follow-ups
Today, these tasks cannot be linked to the block itself, and since tasks are not searchable, it is almost impossible to get an overview of tasks related to a specific group or block. This leads to…
6 votes -
split
Splitting a reservation to allow a room change should NOT create a new reservation. It is not operationally efficient and makes no logical sense. Creating a new reservation leads to several issues:
If the invoice is already closed, it generates a credit note.
If the invoice is still open, it splits it into two invoices.
When analyzing data for important decision-making, it distorts the results because you end up with a new reservation that is not real. It alters metrics such as booking lead time, pickup, and more.
I strongly believe this is an issue that MEWS should address
8 votes -
Auto cancellation when same day reservation (made after 4pm) does not complete payment link
When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.
43 votes -
134 votes
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BRING BACK THE ARROW IN GUEST PROFILES!
There used to be an arrow to go from the guest profile back to whatever page you were working on. Now the arrow is only there when you manage a reservation, but not for the guest profiles. Please bring it back!
5 votes -
View guest contact details on single click
When you click on a reservation and get the pop up, it would be really handy to have the guests email and phone number visible from this screen, rather than having to click on the owner to get the details
4 votes -
Reservations Overview
Hello,
There need to be a Overview function, a function where all reservations shows up in a detailed list which where you can filter directly on the overview either on name A-Ö, ratecodes, floor in the hotel or roomtype just as some examples.ex. Click with mouse on name+ enter and all reservations shows in order from letter A, click on a specific rate + enter and all reservations booked with that rate shows in order from the top, click on a name ex. Lisa and all Lisa shows on the screen, (good when you quickly want to see if…
3 votes -
Restricted rate layout on Reservations page
After the recent update, the Reservation page feels more cluttered when displaying restricted rates. Previously, only the text “Restricted” was shown, which made it clear and easy to distinguish these rates.
Now that both the price and the “Restricted” label are displayed, it’s less clear. We would prefer the previous layout, as it was cleaner and easier to work with.
3 votes -
Daily or Monthly General for Quickbooks import
Need a Daily or Monthly General Journal entry using GAAP (Generally Accepted Accounting Practices) - double entry (Debit and Credit) to import into Quickbooks Accounting Software.
2 votes -
Reservation bulk update
Being able to bulk update reservations in the future when a price of a product changed. When a price of a product change we have to cancel the product reservation by reservation and add it again. It's not convenient at all. It would be nice to be able to update lot's of reservations at the same time.
4 votes -
When reissuing bills with rebate items, the Segment for Deposit is no longer Seperated
When the bill is closed with a deposit, it clearly states on the bill that there is a deposit in a separate segment of the bill.
However, the problem is when the bill gets reissued. The deposit item is no longer in seperate segment.As it is now registered as an "additional" expense item, it now gets only put under the top part of the bill under the stay package.
The clearer way would be to keep it in a separate segment (Similar to how we bring back payments on original bills)
4 votes -
less unnecessary updates form mews and a way to give feedback
Why does Mews changes things for no reason? where is the back button on reservation gone? when I do my reservations checks, once I'm finished, I had to click back 5-6 times before it takes me back to the reservation report. Also, not impressed with new reservation report - you seem to have to re-enter all the filters every time you try to go back to original reservations list!
4 votes -
Deposit on the Kiosk
When a customer is making his check/in on the kiosk, i want to be able to ask them for a preauthorization before getting their keys.
4 votes -
Cancel bookable service together with room reservation
Besides the stay service we work with parking and bicycles. For example if the guests books a room including car park, the parking spot will be added as a "parking" service and gets assigned a unique reservation number.
The problem that occurs now is that the room and parking are not linked together; meaning that when the room gets cancelled or amended, the parking spot will stay as it is and will need to be cancelled or amended manually.
We are looking for a way to link the two types of spaces together.
16 votes -
Be able to change the customer without have it add them as an additional guest first
You should be able to change the customer on a reservation without first having to add them as a companion. The current process creates an unnecessary and inefficient workflow.
For example, if a booker initially makes a reservation under Joe Smith but later wants to change the guest name to Jane Doe, the hotel reservations agent must:
1. Change the reservation to two guests
2. Add Jane Doe as a companion
3. Assign Jane Doe as the primary guest
4. Remove Joe Smith from the reservation
5. Change the reservation back to one adultThat’s five steps just to change…
11 votes -
Invoice Design
Current design of the Mews Invoice is restrictive and brings up repetitive information. Allow customizable HTML code or an integration that allows users to have different design of the invoice for individual guest or groups by using the Mews API to pull the relevant information required
1 vote
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