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Mews Operations (PMS)

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  1. In Austria the registration law wants the adress, id ccard and signature from the main Traveller and the name and date of birth of the fellow passengers. Mews prints and want all the data of each guest. Better would be also for the digital path that the main traveller has the oppurtunity to fill in the data from his self and also int the same form off his fellow travellers

    147 votes

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    idea to upvote  ·  5 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
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  2. When working with corporate customers, conferences or groups; the number of same items on a bill, make for very lengthy bills which are difficult to read and process. We would like to see that when there is more than one item of the same product, that these are added up.

    For example, instead of 10 lines with 1 drink in each line. We want to see 1 line with 10 drinks and the total amount to be paid.

    43 votes

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    26 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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  3. business problem
    Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
    The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.

    expected outcomes
    help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.

    61 votes

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    idea to upvote  ·  11 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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  4. It will be easy for us to spit nights, products or elements if we have two guests in one room and they wanted to devide the final bill.

    58 votes

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    2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.

    Possible solutions:
    Header text: must be checked in - Completed guest registration - Checked in Online
    Icon somewhere in the reservations of the arrival field
    When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)

    25 votes

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    idea to upvote  ·  2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Blocks should appear in the availability and occupancy report when they are confirmed. Not only when the rooms are picked
    It falsifies all reports also the reporting to external Management Systems.

    12 votes

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    4 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
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  7. needed to allocate groups to specific floors or beds all together to specific rooms, it is very time consuming in big properties to move bed by bed across floors

    15 votes

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    2 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. often get the request for EMS & PMS in one. (all in one)

    17 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Allow the Emails queue to be accessed also by non-admin users (or at least to give the option to allow this or not)

    75 votes

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    12 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. If rooms are checked in, the status of the room can still be set to inspected.
    We think it would be useful that the room status in that case can only be set to clean and not inspected.
    Otherwise, the room will be available for self-check-in at the Mews Kiosk.
    Only in the last step - the key encoding - the guest is informed that Self-CI cannot be completed successfully.
    Until then, however, the guest is informed that check-in would be possible, including charging of his credit card.

    21 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. When an invoice is issues via mews, we still have to move the receivable manually to a paymaster. It would be great if a paymaster could be linked to a company, so all invoices are moved automatically and thus avoid unnecessary actions.

    11 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. When adding rooms in a roomblock, having the ability to overbook when you do not have enough rooms available.

    13 votes

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    6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. It will be great to have the opportunity to see all the changes made on all the customer profil, more particulary if a classification has been modified or take off. We have the opportunity to see it on a specific custumer profil, but we need to see all in the action log from the dashbord.

    32 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Hi Mews community,
    We are using Min stays restrictions extensively by Room categories. Unfortunately we came across some pretty non compliant behaviours where a Reservation agent will find no availability in one room type, so create a new booking in another room type, and then move the guest to the room type that was initially restricted.
    Can we please create a Privilege around it, so only a few people can move Guest across different room categories?

    10 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Email sent to be logged in the action log in order to give a quick overview of the guest email communication, in addition a link to the mail queue link so the employee could easily access the email. If non admin users could have access to mail queue as a separate work privilege it would enhance the user experience for this suggestion

    30 votes

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    2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. When using a bookers name to search a group Mews does not show information or data about the entire group. Example: When the name no other group members are attached to the search. So if only the bookers name is know we are unable to find any information on the group through the search key. We must then use individual names that are assigned to the rooms.

    7 votes

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    2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Il faudrait pouvoir avoir une alerte lorsque l'on fait une résa et qu'on rappelle le profil d'un client black list, que le client n'est pas le bienvenue...
    Actuellement, il faut attendre de regarder la résa sur "gérer" pour s'apercevoir que le client est black listé.

    7 votes

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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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  18. If a guest arrives but their room is not ready, could we possibly have a flag or change of colour to show that they're waiting for their room. This way when the room is ready we can let the guest know asap.

    55 votes

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    8 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Currently guests checked-in with 0 balance show on the accounting ledger under 'to be resolved', this is creating so much extra work to check each individual reservation when no infact no action is required.
    These reservations should fall under 'in house' section in the accounting ledger while they are checked-in and 'to be resolved' after the check-out date.

    20 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team! We appreciate your feedback and taking the time to write to us. "To be resolved" is prompted when a bill requires to be closed, of course if this confusing while working in the accounting ledger, we are open to review it. 


    We have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. It will be great if the search bar can provide more results, like the proforma invoices

    22 votes

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    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community and adjusted the title to make it easily searchable.


    Remember you can share a link to your request so that your colleagues can also upvote your s

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