Some hotels would like the ability to overbook room types due to cancellation, no shows and early departures. Would like to have the ability to overbook a room type within limits set by the user. Example, 20 available king rooms. Sell to Capacity to 22. Therefore, we authorize a maximum of 22 king rooms to be sold. These reservations would fall into the pink overbooking timeline and could be upgraded from there based upon the property operating model. Currently, we have no way to do this and may not be able to reach 100% occupancy. These Sell to Capacity would be set day by day by the revenue manager and must be monitored frequently.

When moving a reservation from one category to another, one must first unlock to change the room category. Then the system assigns the room to a room in that category automatically, then we need to unlock the system again to move the guest to the room which we have already decided to move them to.

Can th the lock function not lock in when changing room categories as the process is not complete until we move them to the correct room. Or just make it that when you change room category that Mews does not assign any room to the guest.

The process is at the moment:
-unlock the reservation
-change category
-unlock the reservation (want to remove this)
-change automatic assigned room to the room which we will give the guest
-go into housekeeping status and hopefully remember the status of the room it was automatically assigned to as all rooms that has been through this process (even the automatic room that was never going to be used) changes to dirty no matter its prior status. and change them back to the status which they should be.

When you move a reserveration from one room to another, both rooms become dirty. Is it possible to add an option in stay for the new room (which is inspected)
to stay inspected.

That the room that the guest has moved to stays inspected. The prior rooms can stay dirty just the new room keeps it status. As after midnight inspected rooms become clean then dirty after housekeeping intervall. This way we can keep track of linen change and don't have to manually change it after every move.

Just have as an option if other hotels don't use the system in that way.

Currently, the Mews Manager Report provides day by day revenue and basic statistics. Group by Accounting Category perfect. However, it would be great to add another filter to be able to see a complete breakdown of Occupancy %, Room Revenue by Market Segment including Rooms Occupied, ADR, Room Revenue, Number of Guests all in one report.

This filter currently exists in the Reservations Report. This is extremely helpful to see this complete detail on one report rather than have to go to another report to find the detail. As it exists now, Room Statistics and Revenue are Totals only. Save times.

Due to corona, German VAT for food was reduced from 19% to 7%. (There were other tax reductions already last year due to corona from 19-16% and mews handled everything fine).
Now the problem is that the product "breakfast" includes both food and drinks and therefore has to have 2 splits of tax.
I.e. if the total price is 15€, 10€ need to be taxed with 7% and 5€ with 19%. But in the mews products, I can only put one VAT Tax per procuct.
So some German Mews hotels add an extra product after every booking of breakfast manually and others create product rules for the bf rates with 2 products and it is all a big hassle and does not include OTA rates etc.
Wouldn't it be possible for mews to develop the possibility to put a tax share in the product "breakfast"?
That would really help all German Mews hotels! Thank you.

Do we have the ability to Batch Post Charges on a billing screen to multiple accounts at the same time with different amounts? This would be a one time manual posting and not reoccurring.
Example:
A tour group charges a fee per bag of $5.00. Staff count the number of bags delivered per guest. List provided to front desk. Each one could be different or the same amount per room. Not included in the room charge as the tour operator pays or in some cases the guest pays but not normally. There are 50 people on the tour. Currently each guest account must be brought up and a product charge must be posted manually.
A wedding group is booked and they have a $200 credit per room or per guest to be posted on their account. There are 75 people and 35 rooms. Currently, each guest account must be brought up and a credit must be posted manually. Same applies with a convention group that may have a certain amount or F&B credit to each bill.
By having a batch posting ability, a window could display where the product, amount, room number, individual name is displayed and all posted at one time. The display could balance all the debits or credits before posting to insure the overall correct amount is posted. This would safe time and be more accurate in the end. Is there a possible solution for this?

Mews rounds per item at the end down to 0.00 (inconsistent) dropping the 3rd decimal.
Channel Manager rounds at the end down to 0.000
US Taxes the Total Price.

Leaves $0.01 at times from 3rd party booking engine to the PMS.

Example:
Rate = 299.00
Tax @ 13.45% = 40.2155 (IBE 3rd parties round up/down)
Total = $339.22

However, Mews drops the 3rd decimal in the tax and returns $40.21. Therefore, the Total in Mews is $339.21 versus the IBE by 3rd parties (iHotelier and SynXis) which round up/down at the 3rd decimal.

This results in some cases a $0.01 plus or minus discrepancy.

Need to have the ability to automatically pre-authorize full room + tax + additional amount per night or per stay.

When a guest books a reservation, the day of their arrival a credit card pre-authorization is charged based upon the hotels guidelines. It could be $50 to $250 above the full room + tax charges depending upon the property as well as the space type. In several systems, it is automated. In SNT online check-in, we created a pre-authorization at time of online check-in. Therefore, when the room was already pre-paid or when a guest still had a balance due (charged for additional items through pre-arrival emails or upsells, we notified the guest that an authorization would be placed on their credit card of $xxx.xx amount for incidental charges and released anywhere between 3 days and 21 days depending upon their bank.

If a guest is reaching their credit limit, we had a report that identified all guests that were approaching their credit limit and we had to manually request additional authorization with an amount that was determined by the front desk agent or policy. It would be nice to automate this.

Would like the ability to save favorite reports in Mews rather than have to reset the filters each time. We can save this for export, but if I only wish to view the report, I must reset the filters each time and remember the previous setting used. This is cumbersome and prone to mistakes.

If there was a favorite report section under the burger menu, it would be easy to access specific areas in Mews to display reports that are frequently used. These can be exported or printed, but in most cases, just need to be able to save the view with filters.

Confirmed, Consumed and Forecasted Revenue, Room Nights and ADR on the books by Market Segment for a specific date span. Example, if I wanted to see on Total On the Books for June and today is June 10, I would select June 1 to June 30 date span. This would show me consumed revenue for the first 9 days and confirmed revenue from June 10 to June 30. Summary Report only. No details other than options to show all Segments or just Transient, Group, House Use, Comp, Out of Order. Total at the Bottom of the report, Days of the Month on the left column.

This would be very helpful to operations team and revenue management team in forecasting the month end.

Would like to have the ability to view/export/print a day by day market segment report for a specific date span. This could be for past dates or future dates. This would include only totals, no details or drill down required, of room nights, ADR by market segment. Would also be good to show Period to Date, Year to Date, Period to Date Last Year and YTD Last Year with Summary Totals at the bottom of the report. This would make it easier for property management and revenue management teams to see how they are performing as compared to Last Year. Two different report 1) one page summary and 2) a Summary Day by Day. If a month has 31 days, there would be 31 columns on the report on the top and on the left side all the Market Segments.