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Mews Operations (PMS)

Mews Operations (PMS)

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  1. Frequently a guest may be searching for a one night stay and if no one night stay options are available for room the default response in Mews is "the room is not available". It would be more accurate to respond that "the room is only available for 2-nights, 3-nights, etc" The guest would at least know there is option to stay if they opt for more nights but the current default response implies that there is no availability and if they had known there was option for multiple nights it is possible they would book the room.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. There are common questions guests ask, it would save a lot of time if we can create our own templates for replies to the guest messages (like in booking.com) and just select the one we want to reply to the guest message.

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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  3. it has been now a while that the house bookings do not automatically adjust on the time line when you change their dates. this is super annoying and you have to refresh the screen after every time you have made a change if you want it to display. such a waste of time!
    please look into as a matter of urgency as it used to perform ok till about 2 months ago.

    1 vote

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    0 comments  ·  Timeline  ·  Admin →
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  4. 1 vote

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    0 comments  ·  Operations  ·  Admin →
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  5. Add a filter to list arrivals/departures by rateplan or company.

    1 vote

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    0 comments  ·  Guest data  ·  Admin →
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  6. For example if a guest, which stayed with us in the past, is booking through another website we have him as a new customer in our system.

    It would help us, if the system could create a notice f.e.: “Customer name already exists!” Then we can have a look if it’s the same customer, and we merge the profiles, or not.

    4 votes

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    1 comment  ·  Guest data  ·  Admin →
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  7. Rate/ Extra occupancy adjustment

    Currently: fixed $ amount per additional occupant
    Suggested: Enable % adjustment

    1 vote

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    0 comments  ·  Rate Management  ·  Admin →
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  8. Allow specific transactions to only be posted by management or have them not be visible to specific user group. For example, a discount to a dissatisfied guest or to balance out a chargeback reversal.

    2 votes

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  9. Reservation screen has multiple tabs - billing, payments, dashboard, profile. It takes a lot of steps to find all information and it doesn't sit in one place. Simplify getting around the reservation with all the details.

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. It would be very helpful for us if it was possible for managers to display the prices for a price query / new booking despite rate restrictions (for example MLOS).

    2 votes

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  11. You can still rebate items without having the 'Rebate Items' privilege by canceling closed items or items that fall outside of EHW.

    This privilege only restricts whether or not a user sees the rebate icon on a bill but does not fully restrict the ability to rebate.

    1 vote

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  12. The City tax product should be loaded so to not impact the rate. Should the number of guests in a room evolve (from two to one), the nightly rate of the room should not be impacted. One city tax should simply be removed from the billing.

    1 vote

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  13. The report I am referring is the report Bills and invoices, where I can see the amount of bills and invoices issued on a particular date, with their values. w
    When a flag Load Values the system shows me, only the amount of each document, if could be possible to have the amount and the net and vat values as well?

    Thank you very much

    Best regards

    1 vote

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  14. set up in the schedules a group of reports that needs to be sent to our Accounts in Head Office. He called Night Packs and has included 8 reports for each of our hotels (Ibis Budget and Ibis Red).
    We have created a Night Pack set up schedule with 8 reports and it comes each report export directly and individually to our email included in the set up.

    My question is: Can Mews generate these reports, get them direct and sent them all into a single one email?

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  15. When adding a product, it is automatically added to all booking engines. However, we offer different products in different booking engines (for example for certain events or retreats). Please enable to add or delete products to certain booking engines or to restrict products from other booking engines or rates.

    2 votes

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  16. While guest are awaiting for their room to be ready, we would like to allow them to start their check in on the Mews Kiosk App, even if the room is not inspected. Once the check in process will be done, guests can enjoy the hotel facilities and receive a notification when they can collect their keys once the room will be inspected.

    3 votes

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    0 comments  ·  Operations  ·  Admin →
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  17. For bigger properties (chains) there should be a way for Admins or Product Champions to be able to keep track of their open Support Cases. This will be useful for admins who are managing large portfolios and need to have visibility over open Support Cases.

    3 votes

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  18. Gastrosoft POS Integration

    1 vote

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  19. When someone extends their reservation for multiple days you currently have to add the rates individually.
    Ex. If someone has a reservation for Jan 1-30 but they want to change their departure to March 31 and their rate is 99.00 you have to manually enter 99.00 60 additional times in the pricing section. Can we get a feature that you can add 99.00 to all extra nights?

    1 vote

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    0 comments  ·  Rate Management  ·  Admin →
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  20. The ability to setup and charge via Direct Debit

    2 votes

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