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Mews Operations (PMS)

Mews Operations (PMS)

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  1. Ideally we would like to be able to reuse rates for promotions, just changing the name and percentage of discount.

    Currently if you change the name of the rate it will change as well in all existing reservations, when ideally this would not be the case.

    If we have the same logic that applies to the price (it does not change in an existing booking even if you change it later) to the rate name then we will be able to reuse rates without need to create a new one every time we launch a promotion.

    1 vote

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    0 comments  ·  Rate Management  ·  Admin →
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  2. For F&B to be able top post the correct breakfast product for certain guest having a discounted rate (i.e. corporate guests, airline crews..)

    9 votes

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    1 comment  ·  Operations  ·  Admin →
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  3. Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.

    10 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. As Mews grows in Philippines, the introduction of system language and L&D collateral becomes important.

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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  5. When blocking rooms with "house-use" function, it would be great to have the function to select more rooms at the same time. Now we have to create single blocks and it takes long time.

    6 votes

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    0 comments  ·  Timeline  ·  Admin →
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  6. We work with two bookable services; stay and shortstay, using the same rooms. We want to ensure availability until a certain time for our shortstay partners therefore, we are using availability blocks with the moving release option. Unfortunately, the availability blocks are only blocking rooms in one bookable service. Making it possible to book the blocked rooms in the stay bookable service. It would be great if the system blocks these rooms in both services when adding an availability block in one of the services.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  7. When you need to extend a booking, you manually need to move future booking(s) before extending. If the future bookings aren't locked they should just be replaced in the timeline the same way as if you move between spaces.

    The problem happens when hotels are quite fully booked and you need to remove space for reservations and the puzzle it all together again after extending the one reservation in question.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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  8. It will be great if we can have an accounting report sort by room type, in order to compare the revenues separatly. Otherwise maybe habve the opportunatly to export to excel the accounting report with the room number or room type.

    6 votes

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    2 comments  ·  Reports  ·  Admin →
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  9. The customer would like to have the option to import the details of the stay via an ICS file in their calendar App - received by an email.

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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  10. It would be nice to have the option to add the space number into booker confirmation. We drive revenue by allowing customers to pay extra to select their exact space number, and having the ability to show them this on their confirmation and not just pre-arrival would be helpful.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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  11. The German Translation of the "Availability & occupancy report" should be improved: The term "Stayovers" is currently translated to "Bleibende Gäste", which translates back to English as "staying customers" which is incorrect, because the row labeled includes only the room count, not the guest count.
    So correctly this row should be labeled as "Bleiber" or "Bleibende (Räume)" .

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  12. Mews Japanese B2C language (Guest-facing products) completeness stands at 99%. However, there are some nuance issues with translations.

    Mews Japanese B2B language (Mews) completeness stands at 27%.

    Further to this: Mews Help Articles, Learning pathways, and native language support are called for.

    4 votes

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    0 comments  ·  Operations  ·  Admin →
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  13. A client raised a strategy they used at their property to manage overbookings in lower space categories.
    They would add an availability adjustment of +1 to the space allowing it to overbook. Once that eventual booking enters Mews, they would then reassign it to the actual space available (a space that typically is last to be sold).
    However, the +1 adjustment currently remains unless a user intervenes manually to remove it. Suggestion: Is there a way to automate the release of that adjustment by considering "full occupancy" of the hotel at that point?

    1 vote

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  14. As Mews grows in Thailand, the introduction of system language and L&D collateral becomes important.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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  15. Our Back of House staff needs the ability to see next-day activities in the Mews Operations app so that staff doesn't need to access the Mews Commander Dashboard on a laptop or phone when looking forward outside of today's operations.

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. I love the search bar navigation. I use it to find almost all reports or settings even though I know where to find a lot of this stuff in the menus. It's still just faster to get places on the search bar. I also really love the shortcuts provided for the commonly used things.

    I want there to be a shortcut that places my cursor on the search bar. It just makes sense to me that if you already have your hands on the keyboard and the next thing you are going to do is type a search, it would…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. We want to have an option to block the entry of a free adjustment when adding a product to an invoice.

    This is to ensure that users only use predefined products to invoice/reimburse, so that accounting information is coherent.

    Indeed, by nature a free adjustment is not linked to a product and therefore not linked to a specific accounting category.

    What is the problematic use case?
    When we invoice/reimburse a product, our teams need to invoice an existing product so that the correct accounting category passes through our accounting interface (api).
    But users make the mistake of refunding a free…

    1 vote

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  18. Guest book a room online for 2 adults in a room where we can accommodate 2 adults maximum. But the guest check in with a baby. And we want to adjust the occupancy of the room to 2 Adults and 1 Baby. This is needed for the security of the guest in case of e.g. a fire. It is essential that we know how many people are in the hotel and how many are in a certain room. If we change the maximum occupancy to 3 this would mean guest can book the room for 3 adults. Only we do…

    5 votes

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  19. It is recommended to setup daily or even hourly exports of important reports to prepare for possible desasters. Only Enterprise Subscribers may choose and FTP Export Target. All others are limited to email exports. However, this way massive amounts of sensitive customer data is transmitted over possibly insecure connections (unencrypted email / SMTP). That could be a GDPR violation!
    I suggest making secure/encrypted sFTP Exports available for everyone and/or implement a way to guarantee secure email transmission (at least SMTPs with certifcate pinning).
    Also those reports may be a potential risk when at rest (stored in an email account or…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  20. When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
    It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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