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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2118 results found

  1. 1 vote

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  2. Allow user the ability to deactivate space category when needed

    2 votes

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  3. Hello,
    How can we set up a package to apply only for double occupancy, and not be offered for single occupancy or for 3 or 4 people, for a specific room category ?

    1 vote

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  4. Hello,
    We have 15 rooms, and 3 of them can accommodate either one or two extra beds, each with an additional charge.
    How can we configure this for only this room category, and only for certain rates?As of today, if the booking is for 4 people, the rate remains unchanged and the 2-person rate is applied.

    1 vote

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  5. It will be very helpful if we can receive an automatic notification when a reservation is not assigned to any space and requires the front desk agent to tetris reservations to fit in the spaces.

    2 votes

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  6. It would be great if we could label the bookings individually and make sure that this is everywhere visible.
    Example: Speakers from the seminar
    We make do with the top management classification in the guest profile, but even this is not obvious everywhere.
    I expect to see this information in the booking overview of a group, for example, without having to expand the reservation. And it must be visible in the timeline.
    In addition, this is a classification that does not belong to the guest profile, but to the individual room reservation. After all, the speaker could arrive later as…

    6 votes

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  7. Bonjour!
    Nous avons beaucoup de compagnies qui chargent à leur compte client et qui paient à chaque mois. Je dois leur envoyer un état de compte à chaque fin de mois, mais présentement en exportant la balance des débiteurs, le visuel n'est pas professionnel et n'est pas à l'image de notre entreprise. J'ai dû créer un template Excel afin d'y copier les données. Avec Hotello, mes états de comptes étaient clairs et je pouvais les envoyer tels quels.
    Ma suggestion serait d'ajouter l'option d'une exportation en PDF par compagnie avec le logo de notre entreprise, et d'y ajouter les dates…

    1 vote

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  8. Use case:
    We want to offer a last-minute rate in our web booking engine to increase and stimulate a last-minute pickup. This rate should ONLY display for dates that fall between a maximum advance period of 7 days.

    Existing restrictions can be set up to affect the arrival date, however cannot limit the departure date. (rate-specific)

    It would be useful to have this option within the restriction options.

    Work-around:
    To achieve the above scenario, is only possible using maximum advance and maximum length restrictions for each night individually. In our case we want to offer a last-minute rate maximum 7…

    1 vote

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  9. Posting on behalf of Hazlitt's:

    Whenever we there is an event in the area (like London Pride) or we have some building work done, we send guests emails to warn them about this. We then use one of mews classifications to mark the guests that received the emails, so we know at a glance on timeline who knows and who doesn’t!

    We had a big building project last year, that overrun, and we ended up marking quite a lot of profiles. As we have another project starting soon, I wanted to clean the slate and remove all the classification we…

    1 vote

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  10. hi,
    some of our cooperating companies have different billing addresses under the same name. At the moment the billing address is taken from primary address (which is the last added address). Can you enable: a) changing the primary address within company profile or b)choosing company address during the billing process?

    1 vote

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  11. When assigning the rooms to be cleaned, it would be great to have that assignment create a task for the respective housekeeper as an optional function within the stay settings. This would ensure clear communication in the App as well, to enable Front of House staff to edit and highlight tasks much easier based on changing circumstances.

    2 votes

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  12. A coloured graph that clearly states occupancy and revenue YOY comparison.

    1 vote

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  13. On booking engine, show lowest room rate on each date + a clear indication of minimum nights. Lots of other booking engines and airlines allow for this. Great tool to increase occupancy on quieter, future dates.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  14. The week snap shot is helpful. However, I would like our team to always know where occupancy is sitting for the current month. It would be great to have a coloured doughnut on MEW dashboard visible at all times.

    1 vote

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  15. For hotels with the "receivable tracking" not enabled, It would be nice to consider removing the Overdue Label for past issued invoices in the Mews Search Bar. The label does not show anywhere other than the search bar.

    There is no way to act on it, but seeing it leaves the impression that the users must act on it.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  16. It would be nice to turn around to guest journey in the booking engine, so the guest are presented for the different prices and/or packages first and then then can select which room type they would prefer.

    Adding a calendar to show prices would also be great.

    1 vote

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  17. Display accounting report by day/week/month/etc.. Currently, when selecting a time period, the report shows all revenue posted in that time as totals per category. If you want to find data on a day by day, or month by month, etc., you have to set the filters up separately each time.

    1 vote

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  18. Op dit moment kunnen producten in de boekingsmodule alleen toegevoegd worden door de gast, op de wijze waarop het product toegevoegd is in Mews operations. Dat betekent wanneer in Mews operations aangegeven staat dat het product 'eenmalig' geboekt wordt, de gast deze niet vaker dan een keer kan bijboeken in de boekingsmodule. Dat is jammer van de omzet en levert herwerk op: de meeste gasten komen met z'n tweeën en willen het product dan vaker dan een keer toevoegen.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  19. Allow for multiple versions of the same parent space/room linked with different combinations of child rooms.

    For example, create Villa 1 with (101 as the parent) and 102, 103 and 104 as the children, but we also want to create Villa 1 connector (with 101 as the parent and only 102 as the connecting suite).

    12 votes

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  20. A Check Box next to Room Status so we can just select all the rooms we want and then set the rooms to "checked."

    2 votes

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