Mews Operations (PMS)

Mews Operations (PMS)

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  1. we sometimes have the need to register both the guest work and private email. a second field would therefore be handy as currently you are not able to put it anywhere. same for phone numbers.
    yes, you could add this to the internals, however when looking up the guest contact details you tend to stay only on the profile tab and not search further!

    4 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. we sometimes deal with an existing booking wishing to change unit types during their stay. even though they haven't checked in yet, it would be much easier if we were able to split the booking (and thus keeping all the notes) rather than having to duplicate the booking, copying the notes, adjust the dates, rates, etc..

    3 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. There should be way to process the authorization that was already made on the card to be processed to a complete charge while checking in the guest using the terminal where the preauthorization is sent to the terminal and guest will make sure it is the right amount and enter there pin if it is a debit card or enter the zip code for credit card or any other way so that there can be less chance for any guest to add a charge back case something like that as it will make sure the guest used the card by…

    2 votes

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    2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  4. We take a print out for the registration form and take sign of guest for at check in. It is a A4 paper and the registration detail on the page takes only 30% space rest of the page is empty instead is you can give some more flexibility for the hotel to add whatever the need and use that remaining space like having a draft that has all the option either mews create it or hotels can add if they need some more info on the registration so in short mews can create an outline and the hotel can add…

    4 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Wir benötigen einen Bericht, welcher täglich automatisch erstellt wird (Export-Zeitpläne) und welcher uns folgende Information gibt:

    1. einen Bericht mit Information: Zimmernummer + Anzahl Personen im Zimmer Weitere Informationen wie Namen oder Adresse dürfen aus Datenschutzgründen nicht auf dem Bericht stehen.

    Der Bericht wird am Abend erstellt und soll alle erwarteten und bereits
    eingecheckten Gäste auflisten.

    Dieser Bericht ist wichtig für den Ernstfall (Evakuierung) durch die Feuerwehr ö.ä.


    1. einen Bericht mit den Informationen: Zimmernummer, Namen, Anzahl Personen, Firma, Produkt Frühstück, Sortiert nach Gruppe.

    Diesen Bericht kann ich erstellen. Wenn ich ihn jedoch als Export-Zeitplan mir zusenden lasse, dann erscheinen zusätzliche Informationen,…

    2 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. When taking a manual payment such as on arrival, post as a payment against a deposit bill raised in same button, e.g. take payment and raise automatic deposit bill. This will save front desk time when checking in a high volume of guests that pay via pdq terminal on arrival and allow them more interaction time with the guest.

    4 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. add rolling releases to availability blocks so FIT allotments can be managed, e.g. 7 days prior to arrival.

    5 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. It would be nice if you could write a comment for the team on open invoices in the settlement window, or if you could "lock" the invoice for other colleagues to edit.

    This can be very helpful, for example, if you Have to consult with the customer regarding the invoice and want to mark this so that someone else does not write to the customer again.

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. It would be useful if you could also activate or deactivate the "Includes detailed invoice items" option for a bookable service when creating an invoice, without having to jump into the depths of the financial settings.

    4 votes

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    2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. In den Benachrichtigungen, wäre es super hilfreich, wenn nicht nur "neue Bestellung erzeugt" stehen würde, sondern zB. "Neue Distributor Buchung Anreise heute", oder "Neue Booking.com Buchung Anreise 02.05.22"

    Zusätzlich wäre auch ein Logo anstatt des grauen Kreises sinnvoll.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Bitte den (abgekürzten) Wochentag zusätzlich zum Datum zB. bei Reservierungsdetails anzeigen.

    .....

    Please enter the (abbreviated) day of the week in addition to the date, e.g. show at reservation details in the reservation info (right hand side of a reservation)

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. It would be ideal to see the number of room nights per booking that have been cancelled when running a Reservation Report with "Status is Cancelled". At the moment the report generates with the number of nights all reported as ‘0’.

    1 vote

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    Hello from the Mews product team,


    Thank you for sharing your feedback with us.


    In order to view the number of cancelled room nights in the reservation report, please ensure that your filters are set to the following 


    • Filter: Canceled
    • Status: Canceled


    The Status filter does not have the cancelled state loaded automatically, it must be manually selected in order to see the number of cancelled nights.


    Should you encounter any issues please contact our support team for future assistance.

  13. Functionality to allow Room Type Overbooking while maintaining total capacity of the hotel.
    When noticing high volumes of demand for standard rooms and upgrades won't sell, you can allocate an amount of rooms you want to overbook on the standard room while still maintaining the total capacity of the hotel.

    2 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. We currently have the ability to assign a task to a user. However, in Notes, we can only leave plain text messages. We would like the ability to tag users using @function in Notes if this is possible. Also, would like to see who left a note by User and the note alway appears as General and not the specific user to created the Note.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Properties would like to have an Upsell Report that shows when a room is upsold and if there was incremental revenue or change of rate. Would like to see original rate and new rate on the report. Front Desk has incentive programs based upon number of Upsell and would like to be able to track this in Mews by User.

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. It would be awesome to be able to rebate a discount and not the whole product. Or to correct the price for example when we invoiced a wrong rate for the night

    1 vote

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  17. When charging to a room all charges should be applied to the primary booker and not spilt across the individuals in the room.

    1 vote

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  18. Ready colours for check-in highlight the entire box of the booking so there is confidence from the team that the room is ready.

    2 votes

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  19. Check-in Queue. If a guest arrives but the room is not ready, there should be a function that we can check-in to show they are in the building awaiting on the room.

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. 2FA does not authenticate the device rather the sign on, can this be applied as a device authentication rather than sign on as it impedes operations. Feature request to have more flexible ways around using the 2FA a fob to login at the desk for example?

    3 votes

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