2194 results found

1. Streamlining Payment Entry During Reservation Creation

   It would be much more efficient if we could add a new payment method directly while creating a reservation—without needing to first create a profile or open a separate tab. Many of us finalize reservations without a payment method initially, so having this option in the same workflow would really streamline the process.

   Thank you!

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2. Allow Export Pull over 4MB for Larger Enterprise Properties

   When attempting to export more than 4MB of data, the Reservation Report often fails and times out, particularly for larger enterprise properties.

   It is important to take into account that properties with larger inventories are likely to have more reservation data overall; therefore, they should not have to constantly rely on exporting smaller batches and having to piece them together.

   2 votes

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3. Report of pending payment filtered by guests in house

   In order to have a control of the client in the hotel for their extras, we need a report with pending payment but only the client who are in the hotel, no futur client.

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4. Tableau de bord - affichage

   Ce serait pratique d'avoir le montant des factures dans le tableau de bord d'un client. Aujourd'hui on se retrouve avec plein d'info :Propriétaire
   Type de profil
   Client
   Société
   Numéro de TVA du propriétaire
   Émis
   Date d'échéance
   Payé
   Rappel envoyé
   Statut
   Notes

   Mais pas le montant.

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5. Breakfast price changes - Product

   Problem:
   When you update a product price in Mews (like breakfast), it only applies to new bookings. But if a guest changes their reservation (like the dates), Mews may remove the original product and re-add it at the new price not the one that was originally booked. This causes confusion for staff, inconsistent pricing for guests, and potential overcharges. Even with the workaround of creating new product versions and stopping sales of the old one, the issue can still happen, especially when guests change bookings via OTAs like Booking.com.

   Proposed Solution:
   Mews should offer a way to lock the product price at the time of booking, just like rate plans. That way, even if a reservation is edited later, the product keeps its original price unless someone manually changes it. This would reduce errors, improve guest trust, and ensure pricing stays consistent.

   Problem:
   When you update a product price in Mews (like breakfast), it only applies to new bookings. But if a guest changes their reservation (like the dates), Mews may remove the original product and re-add it at the new price not the one that was originally booked. This causes confusion for staff, inconsistent pricing for guests, and potential overcharges. Even with the workaround of creating new product versions and stopping sales of the old one, the issue can still happen, especially when guests change bookings via OTAs like Booking.com.

   Proposed Solution:
   Mews should offer a way to lock the product… more

   2 votes

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6. Be able to change the customer without have it add them as an additional guest first

   You should be able to change the customer on a reservation without first having to add them as a companion. The current process creates an unnecessary and inefficient workflow.

   For example, if a booker initially makes a reservation under Joe Smith but later wants to change the guest name to Jane Doe, the hotel reservations agent must:
   1. Change the reservation to two guests
   2. Add Jane Doe as a companion
   3. Assign Jane Doe as the primary guest
   4. Remove Joe Smith from the reservation
   5. Change the reservation back to one adult

   That’s five steps just to change the guest name. There should be a single step: a “Change Customer” option, that allows the agent to select or create a new customer, similar to how it works when making a new reservation.

   You should be able to change the customer on a reservation without first having to add them as a companion. The current process creates an unnecessary and inefficient workflow.

   For example, if a booker initially makes a reservation under Joe Smith but later wants to change the guest name to Jane Doe, the hotel reservations agent must:
   1. Change the reservation to two guests
   2. Add Jane Doe as a companion
   3. Assign Jane Doe as the primary guest
   4. Remove Joe Smith from the reservation
   5. Change the reservation back to one adult

   That’s five steps just to change… more

   7 votes

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7. Inventory count on products

   Inventory on products should be possible. For instance limit a certain product such as pet to only x number sold pr. day.
   As of now we have to close an entire product for all dates if this is sold out on one date.
   This is causing loss of potential revenue as well as poor service for the guests.

   15 votes

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8. Timeline Improvements

   We have just moved across to MEWS so far there is a lot to like, but there are a few issues that are making it a real pain at time...

   1) Ability to sort the timeline in numerical order, I appreciate all the other filter options but sometimes just viewing spaces in numerical order is greatly appreciated

   2) ability to use our own in house colours for reservations this allows a quick glance at the timeline to gain a lot of information without having to search for it

   Reservation Overview

   1) Ability to change it to Space number first then the name once again for a quick overview

   2) Group group bookings to visualize who is part of a group and who is an individual

   Thanks for taking the time to read this

   We have just moved across to MEWS so far there is a lot to like, but there are a few issues that are making it a real pain at time...

   1) Ability to sort the timeline in numerical order, I appreciate all the other filter options but sometimes just viewing spaces in numerical order is greatly appreciated

   2) ability to use our own in house colours for reservations this allows a quick glance at the timeline to gain a lot of information without having to search for it

   Reservation Overview

   1) Ability to change it to Space number first then… more

   2 votes

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9. Pricing tab of Reservation Screen: Add Date Picker on Change Rate Field

   Allow clients to be able to custom-select different rate codes for a reservation via the "Change Rate" field in the Pricing TAB by adding a date picker feature.

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10. Add automatic bill close option at the time the bill is charged or settled.

    We currently have the ability to auto close bills at checkout. Can we please have the ability to auto close bills during the guest confirmation process, as long as the balance is $0? We use Enzo connect for the guest journey and this feature would allow their systems to work properly.

    3 votes

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11. Cancellation policies per room category within a single rate

    We’d like the flexibility to define different cancellation policies per room category, without creating separate rates.
    Example:
    - Standard Room: free cancellation up to 7 days before arrival
    - Suite with Sea View: free cancellation up to 14 days before arrival

    Both should be part of the same rate, shown consistently across booking channels and internal systems.
    Maybe as a rule?

    Thank You!

    1 vote

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12. More items on the product checklist

    Is it possible to change the number of items on the product checklist to, for example, 250? Currently when we switch pages the system slows down, so it would be great to have all items on one list for a smoother operation.

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13. consumption date on the invoice preview

    Is it possible to add a consumption date in the invoice preview for the products and services?
    To see the consumption details we need to "print” the invoice to see the overview.
    It would be more optimal to have it visible on the invoice preview.

    1 vote

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14. Possibility to issue invoices in a simpler format

    In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

    1.Add notes to the "Overview by date (no reservation details)" invoice format 
     
    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

    When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was provided. In Poland, the visibility of the date on the invoice is required by the Goods and Services Tax Act (Art. 106 e,  paragraph 1, point 6).

    1. Archiving – we have to archive documents in the same format as the invoices that are sent to guests. At the moment, all invoices are archived in the default "Detailed overview" format. Is it possible to change this setting and set up our own default format?
    2. Sending documents from MEWS Currently, when we send documents from Mews, the default format is 'Detailed overview.' Would it be possible to change the default bill format? While we are aware that it can be changed manually before sending, this carries the risk of sending an invoice that differs from the archived version.

    In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

    1.Add notes to the "Overview by date (no reservation details)" invoice format 
     
    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

    When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was… more

    1 vote

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15. Possibility to issue invoices in a simpler format

    In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

    1. Add notes to the "Overview by date (no reservation details)" invoice format    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

    When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was provided. In Poland, the visibility of the date on the invoice is required by the Goods and Services Tax Act (Art. 106 e,  paragraph 1, point 6).

    1. Archiving – we have to archive documents in the same format as the invoices that are sent to guests. At the moment, all invoices are archived in the default "Detailed overview" format. Is it possible to change this setting and set up our own default format?

    2. Sending documents from MEWS
       Currently, when we send documents from Mews, the default format is 'Detailed overview.' Would it be possible to change the default bill format? While we are aware that it can be changed manually before sending, this carries the risk of sending an invoice that differs from the archived version.

    In order to issue invoices in the "Overview by date (no reservation details)" invoice format we would need 3 changes to be implemented:

    1. Add notes to the "Overview by date (no reservation details)" invoice format    Currently the "Overview by date (no reservation details)" invoice format does not show notes for additional products for the services that have the option "has expanded bill items" and for products that have "bill as package" disabled.

    When the system does not allow the correct date to be selected, this "notes" field is often used to specify the date of when the service was… more

    1 vote

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16. Quellen individuell anpassen

    Da die Standard Quellen nicht immer Sinn machen, wäre es toll, diese individuell pro Betrieb anpassen zu können.
    Z.B.
    E-Mail/Telefon
    Webseite (MEWS Booking ENgine verknüpfen?)
    Homelike
    Homegate
    Airbnb

    1 vote

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17. invoice

    Rechnung herunterladen Knopf / Download Invoice button

    Bei Übersicht direkt die Möglichkeit die Rechnungen zur herunterladen ohne immer eine Tab öffnen zu müssen.

    1 vote

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18. Bookable Service Settings: Housekeeping Interval Field Improvement + Housekeeping Partners

    Is it possible to consider not making this field mandatory to set the number of days, especially if the property wishes for their integration to default all space status changes, and Mews not to be the one changing the space to Dirty automatically.

    If it must be mandatory, it would be useful if properties using "Housekeeping Integrations" could select their integration in a drop-down menu from that field to indicate that Mews will not automatically change the status of the space. The clients can revert back to Mews and Set the number of days as needed.

    1 vote

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19. Suggestions for Improved Parking Management in MEWS

    We would really appreciate having the option for parking to be automatically marked as “checked-in” once the guest checks into their room and also automatically adding the parking booked on the bill to the timeline of Parking Service.

    Currently, having to switch between services to manually check in the parking is inconvenient and time-consuming, especially during busy check-in times. Automating this step would greatly improve front desk efficiency.

    Additionally, it would be very helpful to have a “parking” icon displayed in the guest profile, so we can quickly see who has a parking spot.

    It would also be useful to have a visible counter showing the number of available parking spots remaining. This would allow for better control and faster decisions during check-in.

    We would really appreciate having the option for parking to be automatically marked as “checked-in” once the guest checks into their room and also automatically adding the parking booked on the bill to the timeline of Parking Service.

    Currently, having to switch between services to manually check in the parking is inconvenient and time-consuming, especially during busy check-in times. Automating this step would greatly improve front desk efficiency.

    Additionally, it would be very helpful to have a “parking” icon displayed in the guest profile, so we can quickly see who has a parking spot.

    It would also be useful to… more

    3 votes

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20. Include Guest ID´s in Guest & Reservation Exports

    Include Guest ID´s in Guest & Reservation Exports

    1 vote

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