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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2109 results found

  1. Currently, the option to print a reservation report isn't very useful because it tries to print too many columns and it doesn't display the information very well. It would be great to be able to fully customize the columns in the reservation report and then have a better option to print the report. My team likes to print the reservation report daily, but they don't need all of the default columns that are included in the report when you try and print it. I know you can export the report to excel and edit the columns there, but that isn't…

    1 vote

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  2. Add additional features to the graph, allowing users to see future projections about occupancy directly on the dashboard. It typically displays only the current week (7-day).

    2 votes

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  3. Would be great if you can block same amount of rooms for the entire block each day rather than having to type in amount of rooms for each day.

    1 vote

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  4. It is not currently possible in Mews to configure the system so that guest profiles automatically reflect any outstanding balance from their associated company profile—for example, by showing an alert or open amount in the guest profile whenever the company has unpaid invoices. There is no built-in, automated sync that shows company-level debts or outstanding balances at the guest profile level in the current version of Mews.
    Here are the main points:
    • Company profiles and guest profiles are distinct entities in Mews. When a guest is linked to a company (for instance, for billing purposes), the outstanding balances or…

    1 vote

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  5. Il serait très utile de pouvoir filtrer plus précisément le journal d’activité (Action Log) dans MEWS, afin d’améliorer le suivi et la traçabilité des actions. Voici quelques suggestions concrètes : Pouvoir sélectionner plusieurs utilisateurs à la fois, ou encore mieux, des groupes d’utilisateurs ou des départements entiers (ex. : toute l’équipe de réception) ; Filtrer par plusieurs types de modifications de réservation simultanément (ex. : changement de dates, de tarif, de chambre, d’état de réservation, etc.) ; Améliorer l’affichage des actions : nous utilisons MEWS en français, mais l’Action Log reste en anglais, avec des termes très techniques peu lisibles pour une…

    1 vote

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  6. Whenever you create a block, Mews makes a "virtual rate code" for the group block. This becomes a nightmare when collecting rate code data from Mews API. Especially when ONLY American English is auto-generated for short name. Default language is based on user, not property so if one user has something else than American English, then the rate code name in database becomes blank. it should auto generate in american english short name no matter what language user uses.

    13 votes

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  7. The guest can check in at kiosk even if the balance is 1.000 DKK - due routing rule. Company has a) guest who always get sent a bill to company and b) guest who needs to pay themselves at the hotel. The host gets the room amount back to guest profile from company, but the kiosk do not ask the guest to pay. So the guest check in and out without paying.
    Here: The kiosk should see the balance for asking payment.

    2 votes

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  8. Often we require the guests address for statistics or police reporting purposes. It would be great if guest address would be part of the rooming list to bulk upload those addresses.

    3 votes

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  9. All governmental and municipality has EAN numbers in Denmark for billing.
    We are setting the EAN number in billing code.
    We would like to search the company with EAN number - quick and easy.

    5 votes

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  10. I want a report that I can export to excel that includes the original booking dates to the reservation. The reservation report shows only the check in and check out dates. Usually they are the same as the original dates but not always.

    1 vote

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  11. We are a small property, and thus our members have several different jobs. We would like some of our staff to be able to view customer info, or view the timeline, without necessarily having access to "creating or managing" customers and companies. Viewing the information (especially the ability to see the timeline) should be separate from the ability to add or modify anything

    1 vote

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  12. In order to have a view of the status of accounts and avoid having to do this manually by accounting teams.

    Be able to limit an automatic export from the opening of the establishment (or fixed date) to today (or fixed dates)Be able to limit an automatic export from the opening of the establishment (or fixed date) to today (or fixed dates)

    1 vote

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  13. Would be great if it possible to move around the billing window to easier see the amount behind. For example when posting a no show fee etc

    1 vote

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  14. When we changed the tab under stay- Responsibility-Notify responsible employee about and removed Commander from that we stopped getting notifications when we get a cancellation from booking. We removed it because we didnt want to get emails after every booking we make in mews, is there some way so we can get the reservations notifications regarding the cancellations or it automatically always affect both ?

    1 vote

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  15. For properties that have connected their key software with Mews PMS, add a "read key" button to the departures list to find reservations quicker for check-out. Less typing or scanning through a long list...

    Maybe even add that button above the timeline. That way we could just put the guest's key on the card reader, click the button and instantly know exactly which room/ bed they are in.

    1 vote

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  16. Hinsichtlich verschiedener Mehrwertsteuersätze sollte es möglich sein, 1 "Oberprodukt" aus mehreren "Unterprodukten" zusammensetzen zu können, da sonst alles einzeln manuell gebucht werden müsste, wenn man keine gesonderte Paketrate dazu erstellt. Beim Online-Check in ist bei einer erneuten Mehrwertsteueränderung keine nachträgliche z.B. Frühstücksbuchung bei Room Only Raten möglich.

    2 votes

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  17. To have a column for email and telephone number for guests in the reservation report.

    This would make it a quicker process to search up existing members instead of having to open one and one reservation/guest profile to find this information.

    This would save the reception a lot of clicking, searching as well as saving time.

    4 votes

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  18. Option to require Staff to input customer details (first and last name, phone number, and payment) in the New Reservation tab

    15 votes

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  19. Currently, The Space Status Report refers to Stayovers as "Any booking that is staying overnight and has neither arrived that day nor departed that day."

    If the user does not know to include "Arriving/Arrived" filter, they can miss many arrivals that checked in after midnight (especially if their arrival was expected at 3 PM the previous day). This therefore opens up the hotel to possible mistakes.

    It would be nice to simplify the logic to reduce some of the work on the Operations Team. If the unit checked in is staying over - regardless of arrival -they should be listed…

    6 votes

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  20. When using the “Reissue as open bill” function, Mews will re-issue the new invoice with the Legal Identifiers of the old bill, without checking whether any of the Legal Identifiers in the customer profile have been updated.

    So if the new bill is reissued because any of the Legal Identifiers in the old one were incorrect, they will be incorrect in the new one (unless manually overridden when reissuing the bill).

    But because the new invoice is issued on a new date, also Legal Ids should be the ones setup on that same new date.

    4 votes

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