Admin to control employees profile picture, allow for the ability to enable/disable this function on employee level

Admin to have own the rights to be able to change employees usernames, currently all employees can change their usernames themselves

The room number tab column in the rooming list should be customisable as we have many operational issues with the room numbers appearing on it and clients expecting to have those rooms when they check in. We should be able to remove this column if not relevant.

Some kind of description in this field

Once you have uploaded a photo by a product is it not possible to delete the photo. Please make this possible.

It would be great to have a "Guest Outside" status for rooms of stay over guests, so Housekeeping knows the room is ready for cleaning.

Being able to group segments together for reporting purposes E.g. segment "Negotiated" could include "Negotiated - Leisure", "Negotiated Business" etc.

Bookable services can be deleted only if there is no reservation under them (including cancelled reservations).

It is not possible to delete theme because access to these reservations might be needed in the future. However, it might be possible to deactivate/archive them, keeping the old data accessible in certain areas of the system.

Currently reservations that are cancelled partly are still counted full in the total room nights in the Reservations Report.

However the total rooms revenue is only confirmed and optional revenue (with filter confirmed, optional, checked in, checked out selected).

It would be more clear if the calculations are the same. In my opinion cancelled nights shouldn't be counted if not selected in the filter.

Currently you can setup the Manager report with status Confirmed, Optional, Inquired. It would be great if you would be able to see the figures separately.
So two rows, one for the confirmed rooms and one for the optional rooms. As now you need two reports to get an in-depth overview.

Display guest email as a filter option in the reservation report.

We need to be able to send a before stay email in HTML without neither the chat nor the check-in buttons. Thank you!

It would be useful to add more conditions to product rules; e.g., comments -- this would allow to create product rules based on matching words in the reservation comments.

Currently you can only extend the departure date of multiple reservations in a Group booking if the Arrival date / time match exactly for all selected reservations.

i.e. when individuals arrive / check-in at different times in the day, we can then no longer bulk update the departure date for the group booking.

In the Messages (Chat with Guest) it would be very useful to at least display the Room Number (Apartment ID) of the Guest after or before his Name...

We always need to go back to timeline to find this info while chatting with the guest... very annoying and almost impossible with app on smartphone.

Thank you.

It would be very helpful if the system recognize a returning guest also by s passport number , date of birth and name , if he often books with different travel agencies.

The current arrival screen is based upon cards. For smaller properties with a few arrivals that may work. However, for larger properties, it is harder to find the right guest because of scrolling. It would be nice to consolidate this view (maybe with a new filter) that makes the reservation card information into one line much like the reservation screen and it can be filtered by Arrival Time, Queue or by Alphabetical Order, or Room Number or Room Type. For properties that have many arrivals this would be much easier to navigate.

When a guest arrives and the room is not ready, it would be good to place the reservation into a Queue that would notify Housekeeping to prioritize this guest room cleaning. This might be an added icon that would put the reservation on top of the normal reservation cards on the arrival screen. The automation part would be to notify housekeeping that a reservation has been put into the queue and waiting.

When a guest books either online using the Mews booking engine or a reservation agent books directly into Mews, the Blacklist in the Profile does not prevent the booking or blocks the guest from booking. It would be good if a guest is blacklisted to prevent the booking and display a banner or a message to the guest to contact the hotel directly. Currently, there is nothing that prevents the booking for occurring other than to see the icon which is very small.