Mews Operations (PMS)

Mews Operations (PMS)

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  1. I would like to suggest two things:
    - Employee priviledges: be able to block rate changes
    - Be able to push a report to see if there was a rate change to a booking

    1 vote

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. For me Mews is all about cutting the extra manual work and automatize as much as possible. Having this in mind and that on a daily basis we use Mews Commander religiously so the FO and the HSK team know which rooms are cleaned it would be amazing to understand without having to manually insert the staff names on the status report who is cleaning which rooms and how long they take.

    Mews already stores all the information we need just does not have a way to push the data for analises.

    This could cut the time we have to…

    3 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Good evening, Can you please make an adjustment so that the billfooter actually appears at the bottom of the page? It looks so unprofessional.

    Kind regards,

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Greetings from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. until recently I was able to send emails to guests from my cell phone. Something has changed and now I am not able to access the send button so I can't send emails from my phone anymore.
    I could do this, then it recently changed, I sent an email and it was updated, but just went back to not being an option a week ago :(
    thanks

    1 vote

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  5. When a guest checks in via MEWS Kiosk we do not receive any information (mail?) about the check in. During the CI process a registration form is filled out and signed with all the necessary data for the registration to the city. All Registration forms of each day are digitally collected. Due to the CI via Kiosk it is hard for our receptionists to keep track of all the registration forms and collect them daily.

    15 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Having the function to run reports to be able to compare all the properties without having to export indivdually would be a great feature for operations and having an overriding dashboard function for these also so you are able to see your entire portfolio

    2 votes

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  7. Changing the colour from light grey to dark grey when a guest checks in is ok. but being able to assign colours to reservations to be able to see clearly groups, certain OTA bookings etc

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. business problem
    Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
    The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.

    expected outcomes
    help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.

    37 votes

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    idea to upvote  ·  6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  9. The ability for a customer to create one reservation with multiple room types in that single reservation. The guest that stays in a beach villa and then wants to move to an overwater bungalow for example. Having this as one single reservation.

    1 vote

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. it would be really practical if we were able to set pricing/rates for the whole year instead of having to select a period of only a few weeks. Would save a lot of time.
    Right now mews only accepts the pricing for the initially selected period, regardless of the dates chosen in the smaller pricing tab.

    1 vote

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. In the action Logs, UTC is used to describe all actions, however this doesn't make sence for our propterty as we use CEST. Therefore we would suggest to use the time where a proptery is located instead of UTC so we don't need to manually calculate the changes each time.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Additional filters to the reservation report to compare online check in vs manual check in and online check out vs manual check out. Filters to view these stats by segment or distribution channel would be additionally helpful.

    5 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. When a guest recerve online the system automatically delte the internal classification "Loyalty Program". It will be great is the system keep all the internals classifications.

    8 votes

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    idea to upvote  ·  1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  14. A guest booking with booking.com. The guest nationality is not transferred to the guests profile in Mews when using Mews's own booking.com integration. Booking.com clearly states the nationality of the guest with a flag and the country of origin's name.

    4 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Mit Eurem Report "Guest-In-House" hab ich leider ziemlich Zeitaufwand, da ich für unsere Etagenfrauen alles manuell ankreuzen muss, welche Zimmer zu reinigen sind und für den Frühstücksservice ankreuzen muss, welche Gäste abreisen oder inhouse Frühstücken kommen, da dieser Report die Zimmer durchmischt nach An-Abreise und Bleibende aufgeführt.
    Uebersichtlicher wäre ein Report wo alle Anreisen, alle Abreisen und alle Bleibenden Gäste auf einem Report unterteilt aufgeführt sind, so wie ich das von base7 kenne. Ich bin überrascht, das so ein Report bei Mews nicht existiert und das erschwert uns erheblich das Arbeiten!!!!!!!!!!!!!!!

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Would like for the possibility to change the relatvive price adjustment on each room category. At the moment the only option is to use the same relative adjustment on all room categories in a rate. Example: Classic +10%, Deluxe + 20% etc.

    2 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Countless languages are usable in MEWS by default. This makes a selection, for example when creating profiles, sending confirmations, etc. very tedious.

    In our house only German and English are used and it would be great if you could deactivate the other languages via global system settings.

    This would greatly improve our processes

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. One should be able to insert in the configuration the lowest rate to be typed when updating rates (BAR) so that no typing error can be made (for instance 9 instead of 99).

    3 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Be able to add address or company's name if we make a mistake after closing the bill. The current SOP in place for this is not efficient and too complicated.

    4 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Currently only manually added notes are shown in the reservations overview report. Please add the functionality that also the notes are shown that came with channel manager reservations.

    I was adviced to manually add the same note from the channel manager which unnecessary and error prone work not to be done manually. This should work automatically.

    See support Mews Support Case 00055813 for details and screenshots.

    Thank you!

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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