Mews Operations (PMS)

Mews Operations (PMS)

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  1. Possibility to add notes without changing the room status is missing and necessary.

    P.a. if DND (do not disturb) or white card (when guest changes cleaning against free drink at bar) housekeeping needs to add the note to the status "dirty".

    At the moment you can only add notes when the status is changed.

    74 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  2. Housekeepers change dirty stayover rooms to clean after a stayovercleaning. The room status does not change automatically overnight. As the guest is the day after also a stay over and needs cleaning aswell.

    4 votes

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    3 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  3. Dear colleagues,

    At this moment we can assign employees to the room but we can not cancel, it is only possible to override.

    It generous few problems:
    - in the next day room is still assigned to the same employee, a filter of the unassigned room is useless
    - everyday assignments must be made very carefully, checking when the room has been assigned, yesterday or today
    - it is not possible to make a report of an assigned room from the past, the system shows the only current assigned

    Please take into consideration the following changes:
    - cancel assignment -…

    31 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated the title to reflect your request. This request has been updated and set as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Currently we have several rooms with King beds that can be split into a Twin configuration. When the Housekeeping team "Clean" the room , it would be great to have an additional status option which they can choose to identify the current bed configuration - i.e. has the room been cleaned and reset to a "King" configuration or a "Twin" configuration. This would help greatly for Reservations staff when allocating rooms, as well as give clear guidance to Front Desk staff for walk-ins.

    17 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  5. Tasks in the Commander Housekeeping app do not show which room or reservation number they relate to. Display room or reservation number to tasks in the Mobile version of the Commander Housekeeping app

    14 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  6. In the Housekeeping App when a reservation has Arrived, the space turns to Dirty / Arrived and the time of arrival. We currently have reservations "Arrived" or "Arriving", but not an "Occupied" state for Housekeeping. This can be confusing for some housekeepers using the housekeeping app as the Arrived and Arriving look very similar. For most properties, if you have arrived, you are now "occupying" the space and therefore the space is now Dirty / Occupied. Possibly the tag for Arrived could be expanded to say Arrived / Occupied in a different color. The following day if the guest is…

    2 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Add an automatic linnen change in the HK reports

    25 votes

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    2 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. It would be great to have a "Guest Outside" status for rooms of stay over guests, so Housekeeping knows the room is ready for cleaning.

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
    If the housekeeping is using only the app, they can't see the reservation and therefore the room number.

    70 votes

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    2 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  10. To improve the speed of room assignment by housekeeper, it would be good to have the ability to drag and drop specific rooms under each housekeeper on a daily basis similar to what we do with Timeline. You could quickly see which rooms are unassigned and drag the room under each housekeeper to complete their board for the day. If room credits are used, each room that is dragged under a housekeeper deducts from the total credits assigned for the day.

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  11. It would be good if we could assign room credits for rooms to help the assignment process. Example, smaller rooms would get .75, standard rooms 1.0 and suites 1.5. Thereby, if each housekeeper could clean 12 credits daily, the system could calculate each room by value and assign accordingly. Additionally, stayovers would receive .25 credit against assignment as they take only 20 minutes to touchup versus a full clean would receive +.25 as they take longer to clean as determined by the property. Using this method would improve productivity and room assignment.

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  12. In the Space Status Screen filters, we would like the ability to select a group of filters rather than the selection that is offered. We need our housekeepers to be able to check Departed, Departing, Out of Order and Out of Service Daily. We do this now by creating separate reports, manually writing down the room numbers and adding them on a separate sheet. It would be good to be able to select multiple filters to better handle room assignments and room checks on a daily basis.

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  13. Currently in Mews, if you assign filtered spaces in the room assignment screen example Dirty, first floor, then select the housekeeper and select all rooms, the complete list of rooms of the first floor appears. You select the rooms you with to assign to this housekeeper, click Assign. Then you want to assign the next Housekeeper to the remaining rooms and follow the same process. However, when you choose spaces, the complete list of spaces (example Dirty, first floor) reappears and you have to remember which rooms you have already assigned or you may accidentally override the assignments already given.…

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  14. Currently, you are not able to put the Space out of order form the Mews Housekeeping App. You are able to change the status from Dirty to Clean to Inspected to Out of Service but not Out of Order. We would like the ability to put rooms Out of Order with a reason from the Housekeeping App.

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  15. It would be helpful to assign Housekeeping from a single space status screen versus room assignment screen. The drop down could show all available housekeeping and you could assign one or two directly onto this screen. Today, you have to use the assignment tool with has filters and is a bit awkward as you need to filter than assign a housekeeper then rooms. When you select and second housekeeper the same rooms show up as the first and you have to remember you have assigned them. Also, for some hotels, stayovers are assigned 20 minutes and full cleans are assigned…

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. It would be great if our housekeepers received a notification or ping to their app when a guest checks out or requests a service.

    23 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  17. To keep track of quarantine rooms at our property, we would like to see the Mews Commander showing this rooms with a small sign. The same sign / feature as the extra bed would fit perfect. Just a Letter Q or simmilar. We now have to enter each of the reservation cards to read if rooms are in quarantine or are free to enter.

    7 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  18. There should be an option to select several Departments to set the same Task for.

    For example, setting a Task for both Front Desk and Housekeeping to notify them that a guest has requested an early check-in on a particular day... annoying having to set the Task twice!

    Could this be a possiblity?

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  19. When the reception checks-out a reservation it would be nice to notify the housekeeping department so they can inform their teams.

    10 votes

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    idea to upvote  ·  1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  20. At this moment we can not check how many baby beds + extra single beds are already booked and we would love to see this in the time line view so we can see this quickly.

    7 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

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