Mews Operations (PMS)

Mews Operations (PMS)

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  1. Mews has a legionella prevention function. It automatically puts vacant rooms into dirty status after 7 days of being vacant. However, our Housekeeping and Maintenance system have a likewise function, which is way more operatable. Because I can adjust settings: I can choose the amount of days, type of notifications and to whom, etc. And, it belongs to those departments that do the legionella prevention. Mews just puts the rooms on dirty status and I have to go all the way into the history log of each individual dirty room to find out why it was put dirty; there's no…

    52 votes
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    2 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember you can share a link to this request so that your colleagues can also update the link.

  2. It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
    If the housekeeping is using only the app, they can't see the reservation and therefore the room number.

    40 votes
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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback, we have updated your idea as one to be upvoted by the Mews community.

    Remember you can share a link to your idea with your colleagues so that they too can upvote the suggestion.

    We look forward to your continued feedback and suggestions.

  3. Add an automatic linnen change in the HK reports

    10 votes
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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Hi I believe a report that shows all traces by room number would be very helpful for our daily operations. We have plenty of HSKneeds for individual rooms and we need a report that has all the information by room number. E.g. room 205 is allergic to feather, room 206 wants romantic turndown service and room 320 wants service everyday at noon.

    A report that contains guests name, arrival/departure dates and all necessary information described above would help a lot. It would nice to be able to print it for a range of rooms too so that you can give…

    8 votes
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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. The housekeeping should be able to also mark a room as do not disturb. In stead of only: clean, inspected etc.

    This way the reception can clearly see if there are any rooms with only new towls. etc.

    52 votes
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    4 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember you can share a link to this request so that your colleagues can also update the link.

  6. This way houskeeper can see if its VIP or problematic guest or Birthday

    17 votes
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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers!

    Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.

    If you have more information about this request, please feel free to share it in the comments below.

  7. It would be great if our housekeepers received a notification or ping to their app when a guest checks out or requests a service.

    6 votes
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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  8. At the moment in order to put a room out of order, you need first to reallocate all the reservations assigned to that particular space. It can take a lot of time, specially if it is a long period.
    It would be nice if Mews could automatically reassign those reservations to another space.

    4 votes
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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  9. It takes a alot of time to put each single room out of order for any reason. There should be the posibility to put some whole floor of out order!

    63 votes
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    2 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  10. Filter by Segment for Reservations Overview Report:

    This will allow us to easily exclude "long stays" from arrivals, departures, stayovers...

    It will make housekeeping job easier, and will help to get a more accurate weekly forecast

    27 votes
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    idea to upvote  ·  3 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  11. Hello. When we have a late check out booking could the color of the reservation change? so whoever is using the system can see that there are people checing out later.
    it would helps out organizing the housekeeping and front desk tasks.

    50 votes
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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  12. Housekeeping - assigning multiple employees (ie. 2) to the same space.

    Housekeeping would like to assign two housekeeping employees to the same room i.e. one for the bathroom and one for the remaining of the room.

    5 votes
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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  13. I am not sure whether to put it here or under Commander (sorry).
    But I have an idea to automate a lot of the Lost & Found processing.

    In the Commander where housekeeping can change the room status, there should also be a section "Lost & Found" added. A housekeeper or the Housekeeping Manager can create a lost & found ticket so the item can be labeled with the number given by the system. This will make it easy to track.

    While entering the data you will get a dropdown to select several frequently found items (this will make sure…

    27 votes
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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  14. Currently, anyone with Housekeeping privileges can update the room status from Dirty to Clean to Inspected.

    Hotels, however, want only managers to really do the inspection. It would make a lot of sense to restrict the inspected status change to housekeepers only.

    4 votes
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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make the commander application available for Apple Watch

    4 votes
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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  16. Would be great if a task can be attached to a space category: would be handy for maintenance department.

    3 votes
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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  17. unassign an employee from a space is to assign a new one to it (and the new assignee overrides the old one) this should be possible

    3 votes
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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. To be able to write an immediate extra task to specific housekeepers that flashes on the mobile screen maybe beeps.

    44 votes
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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  19. To keep our team safe during the pandemic, we would like to automatically quarantine a room after a check-out for 24 or 48 hours before our housekeeping team enters the room to prepare it.

    This helps us protect our team, and gives guests confidence that the room is safe from COVID-19.

    5 votes
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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,
    Aldair

  20. Right now, marking a room requires the use of a drop down menu. This menu is small, and not colour coded.

    Instead, putting 4 buttons with colour and icons will help housekeepers use this app.

    We have housekeepers with limited ability to read, and some who are not adept to technology. This would help both tremendously.

    23 votes
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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    Thank you for the feedback, we are happy to inform you that the Commander mobile app allows you to update the status of the room by swiping left on the space who’s state you would like to change.

    Swiping left will also revel each state that can be identified by different coloured buttons.

    Kind regards,
    Mews Product Team

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