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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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115 results found

  1. Zurzeit sind nur Reservationsnotizen im Mews-App ersichtlich. Dabei fehlen aber die Notizen vom Gast (z.B. wünscht zwei Kissen). Ist es möglich, dass die Gästenotizen mit der Rubrik "Housekeeping" auch auf der Mews-App hinterlegt sind? Somit muss die Rezeption die Notizen nicht jedesmal kopieren.

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  2. We would love to have 3 pahce check for housekeeping.
    One when room is cleaned, one for inspected and one for maintenance to finish as we have a lot of things to take to consideration before the room is ready for guests.

    1 vote

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  3. Nous utilisons actuellement room check in (HOPR) et nous avons des textes et photos afin que nos employés d'entretien ménager puissent voir les standards des unités avant de faire les ménages. nous aimerions faire la même chose dans Mews.
    We currently use room check in (HOPR) and we have texts and photos so that our housekeeping employees can see the standards of the units before cleaning. we would like to do the same in Mews.

    1 vote

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  4. We would like to be able to fill in the housekeeping room status the day before. In case a housekeeping manager has a day off or starts later.
    At the moment it is not possible, because if you click the date to day after they rooms will not been shown for this date as well, but still shows departures and stay overs from the day of today.

    2 votes

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  5. The ‘completed’ and ‘future’ tasks have the same colour scheme in the app. This is complete nonsense in terms of meaning.
    There should urgently be a third colour for the 3 statuses.

    18 votes

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  6. When allocating room numbers to employees it is not possible to see if a room is already allocated to another employee. Most days our houskeeping manager devides about 100 room, and its easy to miss that you have allready allcoted the room. It also dose that she acually prints out the list, marks the rooms on paper, and then allocate the rooms in MEWS operations.

    Rooms should be marked/flaged when assigned to make it easier.

    1 vote

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  7. Allow a manager to set the minutes per room as a goal time for due outs and stay overs. Have this option to print on the housekeeping assignee report to be able to set a goal time and accountability for the staff.

    1 vote

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  8. Keep the old system in the app where tags like "departing" is always showing on the rooms. This way you don't have to use the filter.

    2 votes

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  9. First of all, the app works great for us. But please make it possible to set a default on own preferences. As an example. We would like to see the tasks always on date type: 'deadline'. But the app shows it standard on 'created'.
    Thank you.

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. We currently find the process in Mews Operations of assigning cleaners to rooms very clunky... and possibly the worst feature of Mews. Here are some suggestions for improving this process:

    1. Show employee name or incorporate a drop down menu for assignee selection. Currently you have to type in a few letters of the employee's name and then it shows only an email address, so you can't be sure it's the right employee unless you are a genius and know everyone's email address. Surely this is a simple one to solve?

    2. Show what type of clean each room requires in the…

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Hi Product Team,

    I would like to suggest that it can be possible to have a start date for Tasks made. We've noticed that whenever we make a task, especially for our Housekeeping Department, they get notified right away even though the task is to be done in a week - for example setting in extra beds og additional cleaning. This has made a lot of confusion and extra work in our hotel, as they finish it on the day the task is made, and not when the deadline is.

    Would it therefore be possible to have a start date…

    5 votes

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  12. Operations are complaining about the lack of housekeeping statuses, especially check in status. Optimal functionality would be "occupied" but maybe it could be solved by using clean status at check in?

    The reason for this is that by keeping the space inspected, front office forget to check in reservations (ghost rooms) and they lose control over how many inspected spaces are available to sell to walk ins. For housekeeping it is the other way around - when check in makes room dirty they re-visit already cleaned rooms, disturbs guest etc.

    4 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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  13. The current functionality of the dirty (legionella) status is linked to the status of a room: if it's in clean or inspected for 7 days it switches to status dirty ( legionella). If the setting of rooms is: change status to dirty on check-out, then it is possible that if a check-in ( but not check-out) occurs somewhere within the 7 day window, the status of the room during the occupancy changes to dirty( legionella). This is incorrect. As the room is occupied the room should not go to legionella status, as it is used.

    4 votes

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  14. Reservations checked in after midnight don’t show as stayovers in the morning. This creates confusion for the housekeeping team as the rooms don’t come up in their Space Sratus report.

    Our Housekeeping team assign dirty rooms to Room Attendants from Mews Space Status report.

    They view three reports:

    Departed or departing
    Stayovers
    Arrived or arriving

    Reservations checked in after midnight come under arrived however the guest booked and stayed last night and should receive stay over service.

    Thank you

    3 votes

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  15. Is it possible to have different colours in the application for ”departed”, ”arriving”, ”arrived” and ”stayover”

    For example:
    ”departed” = green
    ”arriving”= orange
    ”arrived” = yellow
    ”stayover” = blue

    Currently, our cleaners easily get confused in a hurry, whether the guest is coming or has left, as all these markings are the same color.

    12 votes

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  16. Is it possible to have different colours in the application for ”departed”, ”arriving”, ”arrived” and ”stayover”

    For example:
    ”departed” = green
    ”arriving”= orange
    ”arrived” = yellow
    ”stayover” = blue

    Currently, our cleaners easily get confused in a hurry, whether the guest is coming or has left, as all these markings are the same color.

    3 votes

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  17. Nous utilisons l'application 1check pour gérer les chambres à nettoyer.
    Nous avons la possibilité de laisser un commentaire pour la femme de chambre.
    Actuellement MEws envoie à 1check le commentaire laissé dans la partie NOTE de MEWS.
    Le problème c'est que MEWS ne différencie pas le commentaire pour la reception ou le commentaire pour la partie MENAGE.

    Il faudrait avoir une case où l'on peut laisser un commentaire uniquement à l'attention de le femme de chambre : exemple : 2 lits

    0 votes

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  18. Our Back of House staff needs the ability to see next-day activities in the Mews Operations app so that staff doesn't need to access the Mews Commander Dashboard on a laptop or phone when looking forward outside of today's operations.

    23 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Being able to create a task against an employee in the mobile app.
    Now you have to edit the task in the webinterface after you created it in the app.

    4 votes

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  20. It is absolutely necessary to have separate note categories for different departments. Reservations notes are often cluttered with automatic comments from OTAs and those are shown to housekeeping, too. It cannot be expected from housekeeping staff to weed through a sea of notes to find the relevant information for each room. This must be a separate note cetegory where reservation or front office can enter only a short comment for housekeeping (like "baby cot" or "allergy friendly blankets") - this field should be displayed in the app for HK and/or the housekeeping report.

    19 votes

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