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  1. In Austria the registration law wants the adress, id ccard and signature from the main Traveller and the name and date of birth of the fellow passengers. Mews prints and want all the data of each guest. Better would be also for the digital path that the main traveller has the oppurtunity to fill in the data from his self and also int the same form off his fellow travellers

    151 votes

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  2. Email sent to be logged in the action log in order to give a quick overview of the guest email communication, in addition a link to the mail queue link so the employee could easily access the email. If non admin users could have access to mail queue as a separate work privilege it would enhance the user experience for this suggestion

    45 votes

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    3 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When using a bookers name to search a group Mews does not show information or data about the entire group. Example: When the name no other group members are attached to the search. So if only the bookers name is know we are unable to find any information on the group through the search key. We must then use individual names that are assigned to the rooms.

    10 votes

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    2 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. For example if a guest, which stayed with us in the past, is booking through another website we have him as a new customer in our system.

    It would help us, if the system could create a notice f.e.: “Customer name already exists!” Then we can have a look if it’s the same customer, and we merge the profiles, or not.

    4 votes

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    1 comment  ·  Guest data  ·  Admin →
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  5. It will be great to have the opportunity to see all the changes made on all the customer profil, more particulary if a classification has been modified or take off. We have the opportunity to see it on a specific custumer profil, but we need to see all in the action log from the dashbord.

    32 votes

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    1 comment  ·  Guest data  ·  Admin →
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  6. It would be great to have the option of having multiple emails with the account. Some people would like different charges invoiced to different emails (i.e. business card is only paying the room therefore that invoice goes to that email, and a personal email for all other expenses).

    Also another reason is husband and wife might want the invoice sent directly to there email

    50 votes

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    1 comment  ·  Guest data  ·  Admin →
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    Hello from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Some emails to customers can be resent from Manage Reservation/Mailing Tab. However, the online checkout invitation is not between of the options.

    Adding this email would allow properties to resend the checkout invitation at any moment. For example, if the reservation is shortened to the following day, after the sending hour established in the settings

    6 votes

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    1 comment  ·  Guest data  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. It would be nice if Mews gave an indication when a booking with a task is cancelled. For example, we set tasks for flower orders for a guest. So when the guest cancels, we can immediately see that flowers are also ordered for the guest, so we can cancel them as well.

    3 votes

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    0 comments  ·  Guest data  ·  Admin →
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  9. We have been experiencing a lot of difficulties due to the so called auto-replenishment tool at Booking.com which cannot be deacticated. They basically sends the cancelled rooms/beds back to sales without waiting for an update from PMS first. It can lead to mismatch in the actually available inventory. This can happen especially in the situations when we e.g. upgrade reservations to other room categories. This change is not being sent to the channel manager/Booking.com at the moment.
    If you could build a feature which send reservation updates from Mews to the channel manager(e.g. date update, room category update), that would…

    3 votes

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    0 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team. 


    Thank you for your suggestion. 

    Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered because Booking.com currently does not support this functionality. 


    Thank you for sharing your suggestions.

  10. Include all fields of the guest internals tab in the guest profile report. Guest profile notes are sometimes more important than reservation notes to give clarity to classifiers.

    2 votes

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    0 comments  ·  Guest data  ·  Admin →
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  11. Upload a picture taken directly from the webcam into the files section of a guest profile.

    8 votes

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    0 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. When guest make reservations via booking.com, expedia... most of the time we only receive a telephone number or address. The e-mail address is in 99% of the cases one generated by the OTA to mask the guests email. Therefore it would be very convenient if Mews would merge profiles based on other similarities as well. This would make it easier to identify guests who have already stayed with us previously.

    40 votes

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    0 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team. 

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. In an openminded world or openminded city and with an openminded PMS salutations like Mr., Mrs. and Ms. are not enough.

    Please add at least Mx. Actually we had several complaints from guests AND staff that we are ignoring other genders.

    Best would be: Make a list with salutations, honorifics and titles for the registration card. The admin can choose which ones should be offered to the guest/staff.

    I know that not every MEWS user needs all these honorifics, salutations or titles, but a bigger list with the most common abbreviations should be possible.

    Mr.
    Mrs.
    Ms.
    Mx.
    Dr.
    Prof.

    16 votes

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    3 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Properties in the US and Canada verify identification of each guest who have made a reservation. Mews doesn't support automatic verification of guests making contacless check-in natively in Mews not sufficient.

    There is no possibility of any information from ID to be scanned; or the identity of a guest verified upon arrival.

    2 votes

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    1 comment  ·  Guest data  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. If reservations are made far in advance it may occure that a guests credit card won't be valid anymore when the payment is due. Therefore, a task should be created when a card is expired, so we can contact the guests and ask them to update their card details. In an ideal world, an email template could be created so this can be automated.

    3 votes

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    0 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Create an additional guest classification option under internal notes for corporate guests. So we can easily differentiate between guests who paid corporate fixed rates and standard rates

    2 votes

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    0 comments  ·  Guest data  ·  Admin →
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  17. When customer is using PMS and POS, a guest profile needs to be created in Mews when guests are ordering via Mews POS.

    2 votes

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    0 comments  ·  Guest data  ·  Admin →
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  18. Automatic change of check out time when Product "Late Check out" is booked. We now have to change this manually.

    30 votes

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    3 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. High-end properties tend to have multiple tiers of VIP guests.
    VIP tier/class 1
    VIP tier/class 2
    VIP tier/class 3

    It would be great if Mews had more classifications to allow properties have multiple VIP options to choose from for their guests.

    8 votes

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  20. Add a filter to list arrivals/departures by rateplan or company.

    1 vote

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    0 comments  ·  Guest data  ·  Admin →
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