Mews Operations (PMS)

Mews Operations (PMS)

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  1. Occupancy overview in dashboard only 7 days ahead, while need is there to have similar overview for 14 days, this makes planning staff for Restaurants, Housekeeping much easier. If you click on Occupancy then the data comes out, completely different. The overview for 14 days, would be a great asset and make life easier.

    72 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mews reporting only takes into account a COUNTRY of origin when filtering reports by ADDRESS. Most of the guests in North America are local guests. Therefore, address reporting is not insightftul for the local market.

    Having the insight on which city and state guests come from is extremely valuable in the US and Canada. Current ADDRESS filter is not sufficient for the Market in North America.

    To make this report sufficient, properties should be able to filter their guest address by:
    CITY
    STATE (US)
    PROVINCE (Canada)
    TERRITORY (US + Canada)

    13 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  3. It would be helpful to have the companies in the "Guest in House" report.
    We have specific terms and conditions with companies, our staff would know directly if a person have specific conditions with the company on this report

    9 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Have a filter in the reservations report for "staying period".

    For example, I want to look at bookings created on 04/10/2021 that are staying between 1st November and 31st November

    2 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  5. When filter for Cancelled reservations in the reservation report, the status cancelled should be ticked when looking for cancelled reservations.

    16 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  6. Address in the Reservation Report should be broken down and not in one cell. It leads to the impossibility to use those data.

    My use case is as follows:

    I would like to be able to select all guests coming from specific cities/countries to be more efficient and quick when communicating (specially relevant in terms of COVID when you have a lot of cancellations coming from certain countries/cities)

    38 votes

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    idea to upvote  ·  0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  7. Mews allows to merge reservations but in the case a guest extend his stay through OTA's , even if you merge reservations, reports will show that room both in arrivals and departures. If the night Audit and Housekeeping don't pay attention , we ask the guest to release the room whereas his stay continues. In that specific case, that would be great if Mews shown that room as "Stay Over" in the report.

    1 vote

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  8. It would make life a lot easier when it comes to rate management if we could split weeks into Midweek/Weekend. This would allow for better rate manipulation.

    It would also let us report how we are performing by Midweek/Weekend rather than us having to manually calculate it all (which takes a very long time when you are looking at the next three months). This sort of data lets us look at which breaks are more popular at which time of year etc.

    1 vote

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  9. Possibility of generating a report giving detailed and / or global income for a group, a set of rooms, a company, an agency etc ...

    7 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  10. Consumption date of once products is not shown on the Guest in house report. This report is used by the F&B team to determine whether a specific guest has purchased breakfast or not on a particular day. Product report does not show room numbers and therefore cannot be used when guests come to the restaurant.

    Please add the consumption date of "Once" products so it can be easily visible on a single report without needing to add notes.

    133 votes

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    19 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.

    We hope this update will help your teams handle the morning breakfast rush a little easier.

    To learn more about the update, please visit our release notes page.

    https://www.mews.li/app/release-notes

  11. would be nice if you could set the interval in the report export scheduled into "next morning", so you do not also see the reservations for the next evening.

    4 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Currently, the Mews Manager Report provides day by day revenue and basic statistics. Group by Accounting Category perfect. However, it would be great to add another filter to be able to see a complete breakdown of Occupancy %, Room Revenue by Market Segment including Rooms Occupied, ADR, Room Revenue, Number of Guests all in one report.

    This filter currently exists in the Reservations Report. This is extremely helpful to see this complete detail on one report rather than have to go to another report to find the detail. As it exists now, Room Statistics and Revenue are Totals only. Save…

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  13. at the "arriving customer profile" and "in house customer profile" reports the E-Mail address is missing on the browser view.
    This view is used from reservation and reception to ensure that the profiles are completed.
    As the E-Mailadress is important for the whole communication (pre arrival, during stay, post departure and marketing) it is important to get an easy excess to the information on which profile the E-Mail address is missing.

    2 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  14. There should be a report where we can extract the stays that have been shorten or extended in the reservations report

    3 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Rico,

    Thank you for your feedback. Would you be able to share more information with us regarding your use case?

    We would like to know if you extend or shorted reservations often, and what the action points would be based on the information that you see in the report.

    Thank you for your collaboration on this topic.

  15. There is a specific "Counter" in Mews for the registration cards, but there is no report we can get sorted by Registration Card Number.

    In our case, we must register each guest (using a correlative registration number) at the time of check in.

    One of the reasons is that the Authorities / Country Administration requires from the hotel, a city tax report that consists in a list of guests sorted by registration number, that includes personal information and details of the stay.

    If we can get a list of invoices in Mews (using the Invoice Counter), why is it not…

    3 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  16. I would like to be able to run a report of unassigned (unblocked) rooms with date so that I can locate them quickly on the timeline. (& block them)

    1 vote

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  17. In Mews Analytics you now have the ability to save default view. However, in the same screen some properties are using multiple views and have to change the filter settings each time. It would be good to have the ability to have multiple favorite views of reports and not just one per screen.

    1 vote

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  18. Allow properties to be able to see their Average monthly space add ons and removals so that they can balance the Invoice issued by Mews for platform fees.

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Would like the ability to save favorite reports in Mews rather than have to reset the filters each time. We can save this for export, but if I only wish to view the report, I must reset the filters each time and remember the previous setting used. This is cumbersome and prone to mistakes.

    If there was a favorite report section under the burger menu, it would be easy to access specific areas in Mews to display reports that are frequently used. These can be exported or printed, but in most cases, just need to be able to save the…

    1 vote

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Robert,

    Thank you for the feedback.

    It is currently possible to view your favorite reports with the filters preselected by using custom links. You can set this up by:

    1. Opening a report in Mews > select the filters you require.
    2. Click “View” to apply the filters.
    3. Copy the URL and paste it in as a custom link.
    4. Save your custom link and refresh the page
    5. You will now be able to access the report with pre-selected filters by opening the burger menu > select custom links > select the custom link you have created

    It is also possible to access the custom links using a keyboard shortcut. You can learn more about both in the guide linked below:

    https://intercom.help/mews-systems/en/articles/4244312-create-modify-or-delete-a-custom-link

  20. In Germany, we are legally required to send a monthly report of used and offered roomnights and nationalities to the authorities. In my last training, I found out that there is such a feature/integration already existing for Belgium, Switzerland and Italy etc. Can we please also have this for Germany so not every Hotelier has to check and calculate various reports to get all the information?
    That would be a great thing!! :)

    20 votes

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    3 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Trini,

    Thank you vey much for your feedback.

    We are currently looking into integration providers such as AVS to provide statistical information for properties in Germany and would greatly appreciate your insights with regards to this.

    Please contact me via email so that we can look into your request further? In the interim, this request has bene updated as one to be upvoted by the Mews Community.

    Thanks & regards,
    Aldair

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