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  1. Currently Mews Analytics is extremely slow and almost impossible to use due to the following issues.
    - Data and visuals taking more than 10 min to load
    - Data that doesn't load because loading times are too high
    - Many errors
    -...

    Please optimise the Power BI integration so the analytics tabs become useable.

    11 votes

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  2. Manager Analytics currently shows YoY comparison only on a monthly basis (this year's revenue vs last year's revenue).

    Properties need a more granular report where YoY comparison will consist of individual dates.

    Hoteliers want to see what the ADR, occupancy and revenue was last year vs this year (Jan 1st 2023 vs Jan 1st 2022, Jan 2nd 2023 vs Jan 2nd 2022). Include also the day of the week next to the date so that it's clear whether the date was a weekend or a weekday.

    Having a report with this comparison would help hoteliers improve their revenue strategy.

    22 votes

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  3. It is not possible to schedule reports into a PDF in de scheduled exports.
    When you can have it in PDF it's easier to review the reports for us.

    4 votes

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  4. We have to make statistics in most countries and it would help a LOT if the other guest on a reservation who does not have a profile, is automatically the same nationality as the "owner" of the reservation. We have a lot of missing nationalities and we can not correct them without adding every single person with a new profile, in every single reservation and that is too much work.

    23 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Would be nice to be able to compare ADR, RevPar, Occupancy etc in single report

    2 votes

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  6. At the moment, when a rebated item is rebated again (a double rebate) it changes accounting category to the predefined accounting category in accounting configuration. It would be good if it kept the accounting category set for rebates of that product/night

    12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Please add following interval for scheduled reports:
    "NEXT 5 DAYS"

    schedule starts 8/9 07h00 -> report for 9/9, 10/9, 11/9, 12/9, 13/9
    next schedule 9/9 07h00 -> report for 10/9, 11/9, 12/9, 13/9, 14/9
    etc...

    Maybe also 'next 10 days' as an extra option.

    3 votes

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  8. Being able to integrate/import more details into mews.
    When looking to the future our demand for accurate and immediate reporting becomes ever bigger. having MEWS as the central HUB for everything would be nice. Alternatively having more integrations with 3rd party players that can take relevant info from mews, ESG reporting criterias will be more and more crucial in the coming years

    2 votes

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    0 comments  ·  Metrics  ·  Admin →
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  9. Can we please add an interval period for the current 6 month period? Jan-Jun and Jul-Dec being the specified period

    3 votes

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  10. Notre TO qui apparait sur Mews est parfois faussé car nous mettons des chambres en Hors d'usage pour "un problème technique". Le hors d'usage retire des quantités dans nos chambres disponibles ... se qui fausse du coup le TO comptablement. Car notre hôtel a toujours le même nombre de chambre construites.
    Et-il possible de créer deux TO : l'un se basant sur les chambres disponibles hors chambres misent hors d'usage (comme c'est le cas actuellement) et l'autre en se basant sur les chambres construites ?

    Car du coup nous sommes obligé d'utiliser la fonction "Usage interne" que ce soit pour…

    1 vote

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  11. The Reservation report does not trigger the amount per night for canceled reservations it just shows the total amount.
    When exporting to Excel the report provides the amount per night under the "night" tab, however, it does not show this information when the reservations are canceled.

    4 votes

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  12. Is there a possibility that the nationality and language are filled in as a default like: Netherlans

    1 vote

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    0 comments  ·  Admin →
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  13. When booking a reservation for a guest who will have several room moves during their stay, I would like the ability to link these reservations so it does not appear as if the guest is leaving and arriving when they are only changing rooms.

    • If two reservations within a guests dashboard are linked and the consecutive reservation is within a 24 hour period then
    • Don't count guest as departing
    • Don't count guest as arriving
    • Count guest as stay over

    This is important for departments like the front desk, but also effect the guest in terms of confirmation emails. Otherwise the…

    6 votes

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    1 comment  ·  Admin →
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  14. Currently the REVPAR is incorrectly calculated all over Mews.
    Rooms which are out of order are left out of the equation.
    However, REVPAR calculates your revenue based on all rooms (Occupied, Empty or OOO). The current data in both the Manager Report and Manager Analystics in Mews are incorrect.

    7 votes

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    1 comment  ·  Admin →
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  15. From the Product Report, it would be great to be able to see which reservations have the listed products included
    Adding a filter that would show the detailed mode could allow to create a detailed report with the reservation numbers and guest information. It would be fantastic if the report can be ordered by space number

    4 votes

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  16. In the comany profile there should be a way to "archive" or mark related contacts as "past" or "previous" contact persons. So that when one is viewing the related contacts of a company (customer profiles linked to a company profile) only the current hones are displayed, while the past contacts are still visible but cleary marked as "past contacts".

    3 votes

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  17. We would like to track enquiry source far better than the system is able to now. We currently only have origin of booking however this currently tracks 'how' the guest booked - not 'how they heard about us'.

    As with many companies a significant amount of marketing spend it allocated to social media - there for to track conversion more closely is key.

    If a new tab for Enquiry Source/Marketing is not an option are we able to add 'Social Media' to the 'Origin' criteria?

    3 votes

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  18. Reservation Report - have the report to show day by day the number of reservation , revenue and ADR

    5 votes

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  19. When issuing a bill it would be more convenient when MEWS is automatically choosing the language that is assigned to the guest's profile

    6 votes

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  20. Include the "credit card transactions" section in the new Aging Balance analytics.
    This is a handy feature to calculate your financial costs wihtin a certain period.

    If the Financial analytics will be terminated, the only way to calculate these will be manually, which is an enormous step back in time.

    1 vote

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