221 results found
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Improvements in Automatic Settlement Policies
We would love to see more intelligence when it comes to the automatic settlement policies. For example if we have a booking that pays 25% at time of booking, and 75% a week before arrival, the system will not take into account any payments made in between those two events. If the customer decides to pay their booking early, we rely on human intervention to cancel the scheduled payment, or the guest will get charged twice. We also have the option to close the bill to avoid re-charging, however this is impractical for us due to other complications with closed…
11 votes -
split a payment
Hello all,
I`d love to have an option to split a payment.
For example if a guest has an invoice for room and breakfast and needs those items on different bills.
Currently you can only do a refund and charge again or enable manual payments.
As manual payments are quite prone to errors we rather do not want to rely on them9 votes -
Scheduled payments & pre payments
We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.
6 votes -
preuthorization links
enabling links for preauthorization (not only for CC charge)
7 votes -
Match Payments to Correct Bill When Routing is Enabled
Improvement flow request:
Current payment automation is still being triggered at the customer profile and does not make any distinction if there is a routing rule in place or if the bill will be owned by a different customer or company.
This can cause the wrong profile to be charged or the wrong amount due to be displayed (kiosk) because payment will sit in the Unpaid Items/Deposits section first.
26 votes -
Refund On Interac / Debit Card
In canada every payment provider offer the possibility to refund on Interac (debit Card). It's an option that is greatly important for hotels as Interac is commonly use to give deposit and not all hotel impose their customer to have a credit card to book.
12 votes -
Reinstate payment link
When a payment link has expired, we would like to have the availability to resend the payment link or extend the deadline without having to remake the entire link. This would make it easier when a guest forgets to pay by the expiry date.
If we could extend the deadline, it would be ideal if the guest would receive an update of this as well.
18 votes -
Ability to disable payment methods we don't use
We should be able to select the payment methods we use and disable those we don't.
For example, we'd like to disable the “external card payment” payment method, as it doesn't exist on our site. It is a source of error for the team.3 votes -
Restrict credit card refunds/payments to be invoiced
It should not be possible to invoice payment lines in billing.
Credit Card payments and refunds can be invoiced atm, but that should not be possible.4 votes -
deposit
I want to do a deposit for an entire group. But the only way mews is letting me do that is to add it as an item for one person of that group. But then on the invoice it will show only that customer name and room plus 50% deposit for the entire group.
And only way aparently to add all the room names etc is if i add the item deposit for each separate customer. which for groups of 20 rooms i am not gonna do.So would be great if i can either just split a payment or…
5 votes -
Support Visa and Mastercard Debit in Mews
Mews needs to support these payment types in their systems. At the moment the Accounting Report does not recognize Visa and Mastercard Debit, as the payment type is not supported. The payment types are now falling under the category "None", and not recognized by our financial package. Soon the Meastro card type will be replaced by Visa and Mastercard Debit, making this important.
8 votes -
Make VIPPS Mobilepay an integrated payment solution.
https://vippsmobilepay.com/da-dk.
This is pretty much the standard in Scandinavia.
3 votes -
Closing Multiple Bills
I would like a funktion that allows more than one bill to close at the same time.
When we started with MEWS, we did not close all the bills that we were in contact with (When the guests checked out).
So we have a LOT of bills that stand at 0.-All the bills that stand at 0.-
I would like to have them all closed.
So the request is to close all, or "just" several at once.2 votes -
Change the price of a room even after due date
We would like to be able to change the price of a room even after the day has passed. It would be really useful because sometimes we do some error in the pricing or even with our special fees for government or other. Right now, there's no ways to change it after the night was "spent" since it already has been "used". It's been bringing a lot of problems on our side when realizing during payment and not being able to change it.
2 votes -
Bills and Invoices
I would like to request an enhancement to the Finance - Bills and Invoices report. It would be helpful to include a section that displays both the amount of a bill and the total amount of all open bills. This additional information will aid in better tracking and management of our finances.
2 votes -
Redsys payment gateaway integration
We would love that Mews develops an integration with the payment gateaway called Redsys. It is the most popular gateaway in Spain and it would simplify the majority of our payment transactions.
6 votes -
Daily Credit Card Batching by Business Day
T+2 that corresponds exactly to a 12a-12a business day in Mews? Ideally, we'd have a deposit to their bank account that matches a day's total CC payments less fees.
7 votes -
Credit Card from guests sent to Mews via OTAs should also go through 3DS
The 3DS is currently enabled only for reservations made through the Booking Engine and Guest Portal. Ideally, when a guest books through an OTA, the OTA should send the credit card details to Mews, with those details also passing through 3DS for added security. At the moment, they are not as the card issuer bank can choose not to add this security layer.
1 vote -
American Express (AMEX) Direct integration
Enable Mews Payments to connect directly to American Express network.
Fine Hotels & Resorts program requires all participating hotels that process more than $1 MIL in AMEX to use AMEX direct connection.
3 votes -
Allow Preauthorizations via Payment Link
Currently Payment Links process payments in full.
It would be nice to also allow properties to send requests for pre-auth. when a payment is not yet necessary to be captured.
1 vote
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