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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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220 results found

  1. We would love to see more intelligence when it comes to the automatic settlement policies. For example if we have a booking that pays 25% at time of booking, and 75% a week before arrival, the system will not take into account any payments made in between those two events. If the customer decides to pay their booking early, we rely on human intervention to cancel the scheduled payment, or the guest will get charged twice. We also have the option to close the bill to avoid re-charging, however this is impractical for us due to other complications with closed…

    11 votes

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  2. Hello all,

    I`d love to have an option to split a payment.

    For example if a guest has an invoice for room and breakfast and needs those items on different bills.

    Currently you can only do a refund and charge again or enable manual payments.
    As manual payments are quite prone to errors we rather do not want to rely on them

    8 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  3. We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.

    6 votes

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  4. Improvement flow request:

    Current payment automation is still being triggered at the customer profile and does not make any distinction if there is a routing rule in place or if the bill will be owned by a different customer or company.

    This can cause the wrong profile to be charged or the wrong amount due to be displayed (kiosk) because payment will sit in the Unpaid Items/Deposits section first.

    25 votes

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    5 comments  ·  Automations  ·  Admin →
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  5. In canada every payment provider offer the possibility to refund on Interac (debit Card). It's an option that is greatly important for hotels as Interac is commonly use to give deposit and not all hotel impose their customer to have a credit card to book.

    12 votes

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  6. When a payment link has expired, we would like to have the availability to resend the payment link or extend the deadline without having to remake the entire link. This would make it easier when a guest forgets to pay by the expiry date.

    If we could extend the deadline, it would be ideal if the guest would receive an update of this as well.

    18 votes

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    0 comments  ·  Automations  ·  Admin →
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  7. It should not be possible to invoice payment lines in billing.
    Credit Card payments and refunds can be invoiced atm, but that should not be possible.

    4 votes

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  8. enabling links for preauthorization (not only for CC charge)

    5 votes

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  9. I want to do a deposit for an entire group. But the only way mews is letting me do that is to add it as an item for one person of that group. But then on the invoice it will show only that customer name and room plus 50% deposit for the entire group.
    And only way aparently to add all the room names etc is if i add the item deposit for each separate customer. which for groups of 20 rooms i am not gonna do.

    So would be great if i can either just split a payment or…

    5 votes

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  10. Mews needs to support these payment types in their systems. At the moment the Accounting Report does not recognize Visa and Mastercard Debit, as the payment type is not supported. The payment types are now falling under the category "None", and not recognized by our financial package. Soon the Meastro card type will be replaced by Visa and Mastercard Debit, making this important.

    8 votes

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    3 comments  ·  Other  ·  Admin →
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  11. 3 votes

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  12. I would like a funktion that allows more than one bill to close at the same time.

    When we started with MEWS, we did not close all the bills that we were in contact with (When the guests checked out).
    So we have a LOT of bills that stand at 0.-

    All the bills that stand at 0.-
    I would like to have them all closed.
    So the request is to close all, or "just" several at once.

    2 votes

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  13. We would like to be able to change the price of a room even after the day has passed. It would be really useful because sometimes we do some error in the pricing or even with our special fees for government or other. Right now, there's no ways to change it after the night was "spent" since it already has been "used". It's been bringing a lot of problems on our side when realizing during payment and not being able to change it.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  14. We would love that Mews develops an integration with the payment gateaway called Redsys. It is the most popular gateaway in Spain and it would simplify the majority of our payment transactions.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  15. T+2 that corresponds exactly to a 12a-12a business day in Mews? Ideally, we'd have a deposit to their bank account that matches a day's total CC payments less fees.

    7 votes

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  16. Enable Mews Payments to connect directly to American Express network.

    Fine Hotels & Resorts program requires all participating hotels that process more than $1 MIL in AMEX to use AMEX direct connection.

    3 votes

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  17. Dear Mews Team,

    We highly value the flexibility and efficiency Mews provides in managing our daily operations. However, we would like to suggest an improvement to further enhance security and accountability within the platform, particularly concerning refunds.

    Currently, refund permissions in Mews are not granular enough to allow businesses to effectively control the maximum refund amounts that can be processed by various team members. This presents challenges in maintaining financial oversight and ensuring that only authorized personnel handle larger refunds.

    We propose the introduction of enhanced permission settings that allow businesses to:

    Set Refund Limits: Define maximum refund amounts that…

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  18. The traceability from Munu (POS) to Mews is added in the API but there is no visual in Mews UI. Is it possible to make this field visible anywhere in Mews (for example Accounting report) or searchable in the search bar?

    2 votes

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  19. Following the recent update on financial payments we would like the possibility for hotels using the Mews Terminal to restrict this option external terminal. This would help reduce confusion.

    1 vote

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  20. Customer is located in Switzerland and they are misising the Postfinance payment method with Mews Payments.

    3 votes

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