Mews Operations (PMS)

Mews Operations (PMS)

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  1. Each "service type" offered to a guest needs to be associated with a "space type". Current "space types" are limited to physical spaces only.

    Some services, such as "Experiences", could use additional "non-tangible space types". Clients would have the flexibility and freedom to offer tours, trips, etc. which could also be covered under the Spacetime project as they often times use the same logic as the physical space types = inventory, rate and bookable timeframe.

    Adding non-physical space types to the selection of "space types" would very likely increase usability of Spacetime.

    4 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  2. Currently, once created, bookable services can never be deleted. If you create some by accident you then have to live with them as they take up valuable up display real-estate (and increase the time it takes to figure out what to click on).

    Please introduce the option to delete those (either from the property or from the support level).

    9 votes

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    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, we are happy to inform you we have enabled service deletion in Mews.

    Bookable services can be now deleted if there is no space category or space feature or reservation linked to them.

    Best regards,

    Martin Kucera
    Product Manager
    Mews

  3. A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.

    46 votes

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    2 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.

    There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.

    The process of creation of new bookable services is described in these two guides:

    https://mews.force.com/s/article/create-new-bookable-services?language=en_US

    https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US

    The team is currently shifting its focus towards multiple time units functionality, which should unlock e.g. the possibility to create and efficiently manage monthly reservations.

    Best regards,

    Martin Kucera
    Product manager
    Mews

  4. Is it possible to add a Space Type Connecting Rooms which does not impact our hotel capacity?
    Example : we have connecting rooms based on 2 standard rooms, currently the connecting room add a space to our inventory which false our reports and global data.

    It would be great that the connecting rooms have a specific space type (composed of other spaces).

    5 votes

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    idea to upvote  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow in the new spacetime for multiple automated no show charging. Currently customers can only select one accounting category for no show charging. When applying multiple business types in one system (which we do already), the system should also cater for multiple no show charges.

    12 votes

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    idea to upvote  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create a possibility to select

    Rate - Default Rate tax rate
    Product - Default Product tax rate
    Deposit - Default deposit tax rate
    CancellationFee - CNX fee tax rate
    NoShowFee - No-Show fee tax rate
    on the Service entity.

    Use a multi-value just like on Accounting setup of enterprise.

    2 votes

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    idea to upvote  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  7. In order to manage kindergarten spaces, we would like to request a new space type called "kindergarten spaces" or anything similar.

    1 vote

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    idea to upvote  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  8. Rather than having a long list all spaces, by making beds collapsible under their parent room, it will improve the user experience having a short list to scan through when making alterations.

    2 votes

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    idea to upvote  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  9. Idea:

    • Having Dummy spaces is immensely helpful for hotels, so we can place those guests over there. These are those guests who are not going to arrive or who have booked with an invalid cc. By placing the reservation in dummy, we keep them on a waiting list, while at the same time keeping the reservation active on the OTA channel!

    • It allows us to give preference to guests who pay and weed out fake/ fraud bookers

    • Dummy allows us to directly release the room online and keep the timeline sorted, without having to change the occupancy/ availability manually every…

    22 votes

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    idea to upvote  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  10. MEWS should allow for the users to create rates per spacetype. Currently any rate we create is available for all spacetypes. This results in very slow availability request responses.

    4 votes

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    idea to upvote  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  11. There should be an extra line for the meeting room. So we can place Reservations in MEWS

    31 votes

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    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.

    There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.

    The process of creation of new bookable services is described in these two guides:

    https://mews.force.com/s/article/create-new-bookable-services?language=en_US

    https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US

    Best regards,

    Martin Kucera
    Product manager
    Mews

  12. Would be good to have feature where you can build a non residential package, that is not linked to accommodation. Foe example we have a spa and we do spa days. a meeting room where we have day delegate package.

    You can create the package but you cant book the package as there is no "management accounts" or ability to add function space in Mews

    3 votes

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    new idea  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  13. The system should be able to handle long term stay, such as residential apartments, where the "guest" is an actual tenant and is staying months at a time, potentially even renting an apartment for a year.

    5 votes

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    idea to upvote  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add common areas (like pool, kitchen, garden 1, garden 2) to assign them to housekeeping and maintenance, to be able to assign task a cleaning of common area.

    22 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m happy to inform you that it is now possible to create spaces/resources without a category and see them on the timeline + assign them house uses. The resources are currently not bookable through the standard channels and can be really “reserved” only for an internal usage.

    Please, find a basic guide describing the functionality attached.

    If you have any questions related to this functionality, feel free to reach out to me at martin.kucera@mews.com.

    Thank you.

    Martin Kucera
    Product manager
    Mews

  15. We have received an error message 'reservation too long'. Currently reservations can only be accepted < 365 days. We need to be able and show there is business for long stays for our stakeholders and therefore splitting the reservations provide wrong information regarding the LOS. I would advise extending this time frame to 2 years

    52 votes

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    idea to upvote  ·  3 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  16. 15 votes

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    idea to upvote  ·  1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →
  17. We would love to be able to create and Manage availability for meeting rooms .
    Can you create a space type for day use that can be excluded from the occupancy rate ?

    21 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.

    There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.

    The process of creation of new bookable services is described in these two guides:

    https://mews.force.com/s/article/create-new-bookable-services?language=en_US

    https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US

    Best regards,
    Martin Kucera
    Product manager Mews

  18. There is no option to view how many extra beds or baby beds are in use at the moment or in which room they are currently.

    18 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m very happy to announce that we are finishing the development of the extra beds functionality and I’m looking for beta testers of this new feature.

    We expect it to be ready in October, if you want to participate in the rollout and share your feedback with the development team, please, let me know on martin.kucera@mews.com.

    Thank you!

    Best regards,

    Martin Kucera
    Product manager
    Mews.com

  19. Ability to create day-use reservations from reservations screen. Currently, we have to create a 1-day reservation and then edit arrival times for day use.

    25 votes

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    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello dear Mews user,

    We are happy to announce that Day use functionality in Mews has been released.

    Day uses for bookable services bring increased flexibility.

    Now it’s possible to set up bookable services in Mews for day use, allowing guests to reserve and use spaces at your property for a limited time period during a single day.

    Day uses are a great way to expand the range of services you offer, attract new guest segments, and increase your revenue and occupancy rates. You can offer luxurious “daycations” to locals, cater to travelers looking for a few hours’ rest during layovers, or host professionals in need of temporary workspaces or meeting rooms.

    Check link below to learn more about the basics of day use bookable services, then get started by following our guide on how to set up your own.

    https://help.mews.com/en/articles/5331830-bookable-services-for-day-use

    https://help.mews.com/en/articles/5331948-create-a-day-use-bookable-service

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