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Mews Operations (PMS)

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  1. Additional/customizable origin options.

    When a reservation is created we have limited options to choose as the origin of the booking. We would like to have the option to customize these options ourselves to have a better overview of where the bookings come from.

    9 votes

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    5 comments  ·  Operations  ·  Admin →
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  2. Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.

    11 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When a payment link has expired, we would like to have the availability to resend the payment link or extend the deadline without having to remake the entire link. This would make it easier when a guest forgets to pay by the expiry date.

    If we could extend the deadline, it would be ideal if the guest would receive an update of this as well.

    8 votes

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  4. For F&B to be able top post the correct breakfast product for certain guest having a discounted rate (i.e. corporate guests, airline crews..)

    9 votes

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    1 comment  ·  Operations  ·  Admin →
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  5. Would save us a lot of time if we could use Esc to close windows in Mews instead of clicking the X.

    16 votes

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    0 comments  ·  Other  ·  Admin →
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  6. Guest book a room online for 2 adults in a room where we can accommodate 2 adults maximum. But the guest check in with a baby. And we want to adjust the occupancy of the room to 2 Adults and 1 Baby. This is needed for the security of the guest in case of e.g. a fire. It is essential that we know how many people are in the hotel and how many are in a certain room. If we change the maximum occupancy to 3 this would mean guest can book the room for 3 adults. Only we do…

    8 votes

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  7. Management Accounting Software enables co-ownership management models where portions of an entire operation (Resort, Hotel, etc.) have different owners. The operators are generally management companies who need to justify the business model and revenue and expenditures to the body corporate.

    Trust accounting while a visibly similar model, is further regulated and operates under a strict set of laws. The origin of modern Trust Accounting legislation as it pertains to the Accommodation industry was codified by the Queensland Government since the 1960s and has been largely replicated in regions and countries where legislation is expected.

    Within Australia, Trust Accounting is a…

    11 votes

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  8. It will be great if we can have an accounting report sort by room type, in order to compare the revenues separatly. Otherwise maybe habve the opportunatly to export to excel the accounting report with the room number or room type.

    6 votes

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    2 comments  ·  Reports  ·  Admin →
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  9. When blocking rooms with "house-use" function, it would be great to have the function to select more rooms at the same time. Now we have to create single blocks and it takes long time.

    7 votes

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    0 comments  ·  Timeline  ·  Admin →
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  10. We greatly appreciate Mews Timeline. However, we are repeatedly making mistakes in recognizing what the arrival dates of reservations are. The confusion is that Monday Bookings are aligned under the word “Tuesday”, Tuesday’s under "Wednesday", and Wednesday’s bookings under "Thursday", etc. (it's left aligned)

    A simple fix for this would be to provide an option for us to select “Right Align” for the whole of the “DAY” row. This option would be very much appreciated.

    Many thanks for your consideration!

    3 votes

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    1 comment  ·  Timeline  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Product rules should be possible to adapt based on arrival, origin, segment, rate, space etc. This allows us to automize specific charges and better work on upselling and creating new revenue streams!

    9 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Rooms that are inhouse should have their own status. Now we have Dirty for rooms that are inhouse and Dirty. It would be easier to filter if the inhouse rooms have status occupied.

    8 votes

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  13. Copy a reservation to a future date

    Often returning clients make sometimes the same booking for different dates. It would be great to have an option to copy a reservation to another date to make the reservation process quicker.

    3 votes

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    0 comments  ·  Operations  ·  Admin →
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  14. Differentiate between group bookings (several rooms) and individual customers.

    Easier planning management

    8 votes

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    0 comments  ·  Operations  ·  Admin →
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  15. Hi all,

    the action log sould be more easier to understand.

    The commands / logs that are recorded are not clear enough.
    If a guest checks out at the Mews Kiosk then in the action log it is:

    State changed from Started to processed ....

    That doesnt make any sense and staff do not know what action was beeing done. Better is to state: checked in or checked out...

    Thanks
    Linus

    14 votes

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    1 comment  ·  Operations  ·  Admin →
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  16. Amadeus360 (POS) integration missing

    3 votes

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    0 comments  ·  Operations  ·  Admin →
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  17. Mews Japanese B2C language (Guest-facing products) completeness stands at 99%. However, there are some nuance issues with translations.

    Mews Japanese B2B language (Mews) completeness stands at 27%.

    Further to this: Mews Help Articles, Learning pathways, and native language support are called for.

    4 votes

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    0 comments  ·  Operations  ·  Admin →
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  18. Our Back of House staff needs the ability to see next-day activities in the Mews Operations app so that staff doesn't need to access the Mews Commander Dashboard on a laptop or phone when looking forward outside of today's operations.

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...

    4 votes

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    0 comments  ·  Operations  ·  Admin →
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  20. We are a small events venue with 22 guest rooms. When we get a wedding room block it is almost always for all rooms on property. When setting up a block, we add all 22 room categories one by one. We would really love it if there was a bulk add option all space categories to the block. Also helpful if there was a way to then allocate all available rooms in a category and not click on each category to adjust the number of spaces held.

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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