Mews Operations (PMS)

Mews Operations (PMS)

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  1. Would be nice if the room number shows up behind the name while using the search bar. If you look up a name now, you have to click on the name before you see the room number.

    103 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you very much for your feedback and suggestion. We have updated this request as one to be upvoted.

    Remember you can share a link to your request with your colleagues and follow hoteliers to upvote.

  2. Not only to make it easier for employees but also to prevent people from having multiple usernames and passwords so that when someone is terminated, the access to all systems can easily be removed.

    15 votes

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    idea to upvote  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. The new Billing screen is just horrible.
    I switch to the old billing screen everytime and i guess i am not the only one doing that. When i ask others, they think the same.
    Having a vertical menu is not a bad idea, but I cannot use the new menu because its a pain ********** to read what's on the screen.
    Everything is in the same white square, and I can barely see what is what except if i take time to focus on the screen... What is the point of having a social media-like interface if it burns my…

    13 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback and comments.

    The new billing screen was introduced in order to give you a simplistic overview of all your bills in one place. Allowing for a more efficient overview for larger reservation groups.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing Mews to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new billing screen supports both groups and individual bills. The screen now works at speed and allows you to see more and do more as you scale.

    Below, we’ll explore just a few of the new…

  4. Currently you can adjust a price for an entire space category for an unlimitied period of time. Could be great to have the possibility to have different prices adjustements according to certain period of time.
    Example: the Superior room is +20% from the classic from 1st january to 28th february and + 50% from 01st march to 31 may.

    13 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

    30 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Have a filter in the reservations report for "staying period".

    For example, I want to look at bookings created on 04/10/2021 that are staying between 1st November and 31st November

    2 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  7. Once you have created a rate, you should be able to amend it and link it to a base rate. If you have already mapped it on your channel manager, you do not wish to delete it and restart, you just want to now link it to a base rate or chase the base rate link

    3 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. I would like to see the name of the employee that posted any & everything with the post detail displayed on the screen.

    3 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  9. This is one for the account creators out there and should already be a thing.

    Adding users to each site individually is a ridiculous process that takes far too long. There should be a centralised account creation page where you can just tick a box for which sites/properties you want to assign them access to.

    The fact you cant have multiple sites open at once is another hurdle that needs to be addressed.

    6 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Hello,
    I love using your system it's really simple and effective.

    Just one suggestion maybe: when we had elements on a reservation (breakfast, city tax, half board etc...) it would be nice to have an option to select the dates we want them to be charged. At the moment, it charges them automatically for the all stay and we have to cancel the lines we don't need one by one (for example for a customer that stays 5 nights but wants breakfast only one day).

    Best regards.

    Sylvestre

    3 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  11. To be able to generate a report of duplicate profiles (All profile types) report. This will help in managing the merging process for individual profiles and at least flag the other duplicates that can not be merged ie company profiles.

    2 votes

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    new idea  ·  0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  12. we should have an option to click on the red line and see straight away where you have the overbooking. Sometimes the overbooking is two years later and you waste your time following the red line

    365 votes

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    8 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allowing to group the same products together on a bill would make it clearer for the guest. For example, if a guest stays for 15 days, his invoice will include 15 times the 'local tax' product making the invoice lengthy and not easy to read.
    It would be better to simply display local tax x 15, for example.
    It could maybe be set for specific products when configuring them.

    3 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Currently, once created, bookable services can never be deleted. If you create some by accident you then have to live with them as they take up valuable up display real-estate (and increase the time it takes to figure out what to click on).

    Please introduce the option to delete those (either from the property or from the support level).

    9 votes

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    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, we are happy to inform you we have enabled service deletion in Mews.

    Bookable services can be now deleted if there is no space category or space feature or reservation linked to them.

    Best regards,

    Martin Kucera
    Product Manager
    Mews

  15. To be able to set the email address that the companies can respond to with queries for 'invoicable' companies. This email should show on the front of the email received by the company and be different to the email for queries for individual customers.

    9 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Add a percentage of discount directly in the voucher, to allow us to apply a private discount on any public rate with a voucher code instead of create a new rate code.

    3 votes

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    1 comment  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…

    119 votes

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    idea to upvote  ·  10 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  18. When billing, would be nice if the company name, used in the reservation, is automatically suggested.

    8 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  19. Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.

    23 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. You are already able to select ‘In person’ from the origin dropdown to collect this information and report on it.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

    The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021

  20. Notre balance des tiers, avec la fermeture et les annulations est surchargée en encours négatifs.
    Nous avons vu ensemble que dès lors que nous avons une annulation, le chiffre d’affaire annulation tardif se poste automatiquement sans que nous ne puissions rien faire.
    Est-il possible dans ce cas de faire en sorte de filtrer dans la balance, les encours négatifs et positifs ?
    Le but étant de montrer à l’utilisateur directement ce qu’il souhaite voir, donc de rajouter le filtre dans les options sur le côté.

    11 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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